FVTC: The LEAN Movement
Jessica Van Dyn Hoven
Support Specialist – Printing Services
Fox Valley Technical College
Appleton, WI
LEAN Overview
• Introduce staff to LEAN
• Demonstrate how Value Stream Mapping (a LEAN Tool) can be used to identify and reduce waste in our work environment.
Value Stream Mapping (Current State Map)
Yellow – Customer Input
Green – Process
Blue – Delivery Locations
Pink – Areas of Opportunity
Problem Statement
Printing Services has 2 delivery times per day:
11:00 am and 3:00 pm.
Currently, the delivery driver believes he meets that expectation only 20% of the time.
Target goal 90%
Action Planning - Fishbone Diagram Manpower/People
Methods Machine/Equipment
Materials • Filling in for others
• Overextend
• Commitments
• Other duties as assigned
• Waiting on Team Members
• Miscalculating Time It Takes to
Complete Project
• Phone calls
• Check in with Teammates before Leaving
• Leaving Materials in Truck
• Running out of Paper
• Wheels on Cart Get Frozen
• Frozen Overhead Door on Delivery Cart
• Restocking paper on shelves
• Restocking Pallets
• Watch Work Study People • Rush Orders Incomplete
• Other Materials Left in Truck • Boxes on Delivery Cart Not Labeled/Improper • Boxes not sorted on Cart Accurately • Shipments Delivered to Wrong Area • Unexpected Stops
• Clean Out Paper In Copy Center • Pick Ups • Added Delivery Times • Too Many Hand Deliveries • Filling out Mileage Log is Incomplete • Gas Processes Not Being Followed • Marking Orders as Completed Even When They
Have Not Been Delivered
• Manually Lift Dolly In and Out of Truck
• Shipping and Receiving Gates Locked
• No Where to Store Materials
• Can’t Use Proper Doors
• No Keys to Use the Pallet Jacks
• Moving cart through Hallways of People
• Lift Up Chart-Too Noisy
Late deliveries
Team Decision Making Meetings
• Created a working action plan document
• Assigned ownership, priority and due date
Just Do It!
Results • Improved accuracy of delivery times from 52%
to 92.5% - exceeding our goal of 90% accuracy!
• Collaborated with the Shipping/Receiving to gain access and share equipment.
• Reduced the number of stops for our delivery driver from 21 to 9.
Team Celebration
Process Documentation
Bindery • Value Stream Map
• 5S activity – Sort, Set in Order, Shine, Standardize, Sustain
• Collect data on how long it takes to finish orders.
• Create process document
5S – Before and After
Printing
• Value Stream Map
• Standardize workflow
• Create process document
Printing Services Online (PSO)
• Value Stream Map • Survey to
customers • Created two new
portlets for order placing.
Key Points
• Educate staff on LEAN principals
• Conduct Value Stream Mapping to determine Current State.
• Collect data
• Remove barriers using LEAN tools
• Create a process document
• Remember to celebrate!
Questions?
