Dear FORTISians,

In relevance to our current scenario - “Sometimes it feels like we have spent all

our lives decorating this house. Well, Rome wasn't built in a day”. The quarter

gone by has witnessed a sea of changes in the system which I believe will pave

way to sustainable growth in the days to come. What is more exciting to me is

that every one of us has participated diligently in the process. We are poised

to taste sustainable growth that is inclusive too.

At 92% achievement in Q1FY2014, our job has just quite begun. Gone are

those days when there were excuses of unavailability of talents, both medical

and administrative. With all that taken care, we should not settle for anything

less than 110% achievement in the months to come. We have brought in many

acknowledged experts; have curtailed operational cost by improving proc-

esses; have remarkably improved customer satisfaction index through an ex-

cellent patient care services; have managed to make some noise in market

through our continuous marketing activities; have enriched customers’ overall

experience through many initiatives.

To reiterate, our job has just begun. We will continue to make changes and

improvements in the system. All the very best to one and all for the challeng-

ing months ahead!

All the very best!

Healthy Regards,

Harish Manian

Facility Director

From Facility Director’s Desk

A monthly newsletter capturing the key events

Fortis Malar Update

Inside this

issue:

Employee Engage-

ment

3

Customer Engage-

ment

4

Clinicians’ Engage-

ment

4

Fortis Malar in

News

5

July 11, 2013 Volume 1, Issue 3

Special points of

interest:

Message from Facility

Director’s Desk

Dr P Basumani, MD, MRCP (Lon), FRCP (Lon)

Consultant Medical Gastroenterologist

Dr P Basumani is an acknowledged gastroenterologist

with over 16 years of experience in the management of

wide range of digestive tract disorders including In-

flammatory Bowel Diseases (IBD), GI Bleeding, Obstruc-

tive Jaundice and complex liver diseases to name a

few. Adept at digestive endoscopy including upper GI

endoscopy and colonoscopy, Dr Basumani is also a

known expert in therapeutic ERCPs including balloon

sphincteroplasty, biliary and pancreatic stent inser-

tions and large stone management with lithotripsy.

Apart from being proficient in digestive endoscopy, he is also an accredited trainer

in colonoscopy and ERCP. As an avid researcher, Dr Basumani has actively partici-

pated in a number of clinical trials and published over 50 abstracts and articles in

peer reviewed journals including Gastroenterology, American Journal of Gastroen-

terology, Gut to name a few. Apart from presenting in a number of international con-

ferences as an invited speaker, Dr Basumani is also an examiner for Royal College of

Physicians (London) and a member of Guidelines committee of British Society of Gas-

troenterology (BSG).

Mr Harish Manian, Facility Director—Fortis Malar Hospital

Mr Harish Manian comes with a rich experience of hospital marketing and operations

over the last many years. In addition to his post-graduation in Hospital Administra-

tion he has done executive programs in IIM (Ahmedabad) and IIM (Bangalore). He has

had stints with leading healthcare organizations in our country including Manipal

Health Systems and a stint abroad in Cape Town, South Africa and his last stint be-

fore coming to Fortis Malar was with Fortis Hospitals—Nagarbhavi in Bangalore. He

has been instrumental in turning around Nagarbhavi Hospital into a very strong

healthcare provider in that region by bringing in various clinical programs, technol-

ogy and a keen focus on quality and patient care delivery. He was driving the NABH

process in Nagarbhavi and that was the first hospital to achieve NABH in our net-

work.

Fortis Malar Welcomes……

Page 2 Fortis Malar Update

“Defining world

class standards in

healthcare. Fortis

Malar Hospital is

proud to be

associated with

clinically

acknowledged and

respected

physicians and

surgeons in the

city”

Proud to be a FORTISian

Project SEWA

In an endeavor to reach out to those who have been struck by Uttarakhand’ tragedy, Fortis Charitable Foundation

initiated Project Sewa. Through this project, a voluntary team of Doctors, Nurses & paramedics from our various

hospitals reached out to needy people in flood devastated areas of Uttarakhand and treated over 250 patients who

had suffered great hardships during their ordeal.

Screening the best voice for Fortis Idol—Season V

Grand Finale of Fortis Malaroda Bramanda Kural Thedal was held on June 8. Of the 11 enthusiastic singers, 5 en-

tered into the finale. The finale was judged by Dr Ariyanayagam and was graced by our zonal director, senior doc-

tors, HODs and employees. Amidst the heavy competition between these five, the winner, Mr Balaji from HR de-

partment, got a chance to represent Fortis Malar in South Region Finale in Bangalore.

Warm Fuzzy Celebration

No doubts that all of us live For-

tis’ Values—Patient Centricity,

Integrity, Ownership, Innovation

and Teamwork. Having said -

there were a few FORTISians who

surpassed the call of duty, and

whose deeds made us really

proud were honored by our zonal director. Thanks to all those who live and breathe the values Fortis is all about.

Felicitation to Winners (Poem Competition)

The winners of Poem competition which was or-

ganized on the occasion of Mother’s Day on May

12th were felicitated. The competition saw the

active participation from 10 people across depart-

ment.

Winning Attitude Workshop for Support Staffs

In an attempt to nurture and de-

velop overall personality of the sup-

port staff, our Human Resources

department initiated a workshop.

This 1-day workshop on Winning

Attitude focused on 12 develop-

ment areas. Overall 42 support

staffs took part in the programme.

Employee Engagement

Page 3 Volume 1, Issue 3

Other Updates

Shifting of Finance, Purchase and Medical Records Department to Padmanabha Nagar, Adyar

Finance and Purchase teams have relocated to a new premise to enable additional dining area in the hospi-

tal. Also our Medical Records Department is shifted. The teams are now stationed at 1st Floor, Old No 2, New

No, 3, 4th Street Padmanabha Nagar, Adyar.

World Blood Donor’s Day was celebrated on June 14th and the donors were felicitated

Health Screening Camp @ Kumbakonam

On 16th June, health screening camp was organized in Kumbakonam targeting pa-

tients with cardiac and neurological problems. Championed by Dr N Nagarajan & Dr

Lakshminarayanan, the camp witnessed participation from over 35 needy patients.

Neuro Screening Camp @ Nellore

Championed by Dr Dinesh Nayak, this camp on 8th June saw participation over 21

patients.

In-house discounted health check done - Compassion Day on 28th June

Customer Engagement

Cardiac Screening Camp @ MTC Bus Depot, Vadapalani

On 22nd June, basic cardiac screening camp was organized

in association with MTC at Vadapalani. Over 85 employees

of MTC were screened. As a part of the camp, ECG, ECHO

screening and cardiologist consultation were offered.

Cardiac Screening and Ortho Consultation Camp @ L&T

In association with L&T, cardiac screening camp was organized for their employees on 11th and 25th June.

Through this camp, over 50 employees were benefitted. On 19th June, Ortho consultation camp was organized

which saw participation from about 22 employees.

Health Awareness Talk @ TCS (Velachery & Ambattur)

A 2-day health awareness talk was organized for TCS employees. Over 150 employees were participated in this

activity.

Clinician Engagement

CME at Kanchipuram

On 22nd June, a CME in association with IMA—Kanchipuram was

organized. Chaired by Dr Ravi R and Dr Soundappan V, the CME

witnessed the participation from over 58 medical professionals.

CME at Chennai

On 23rd June, Fortis Malar in association with IMA-Ashok Pillar,

Marina, Metro and Teynampet organized a CME by Dr Ravi R and

Dr Pari R. In total, 45 doctors attended the programme.

On 30th June, we in association with IMA-Kodambakkam organized

a CME by Dr Dinesh Nayak and Dr Ravi R. In total, about 80 doctors

participated in the programme.

Page 4 Fortis Malar Update

New Marketing Initiatives

Launch of Fortis Hospitals Medical Information Centre @ Guwahati

On 7th June, we launched the Fortis Healthcare Information and Facilitation Centre at Guwahati. Dr A B Govin-

daraj, our Chief Orthopedic & Joint Replacement Surgeon and Dr Sanjay Gogoi, Director – Urology & Renal

Transplantation @ FMRI were the chief guests of honor. Every month consultants from Fortis Malar would visit

Guwahati 2-times a month. OP consultation by Dr A B Govindaraj and Dr Dinesh Nayak witnessed a participa-

tion of over 40 patients.

Fortis Malar in News

Page 5 Fortis Malar Update

© Fortis Malar Hospital. Compiled and Designed by Marketing Department @ Fortis Malar Hospital

Any suggestion or feedback:

Please mail us at ramasubramaniam.ayyanar@fortishealthcare.com or ramya.gourri@fortishealthcare.com