Download - Formal and informal letters
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Formal and informal letters.
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Remember: a good letter/email should consist of:
• a) an appropirate greeting: Dear Peter, Dear Mr Williams, Dear Sir/Madam
• b) an introduction: reasons for writing
• c) Main body: develop the subject. Begin a new paragraph for each main point.
• d) an appropriate ending: Best wishes + name, Yours sincerely (when you know the person’s
name) + full name Yours faithfully (when you don’t know the
person’s name) + full name.
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Letters giving news.• A good informal letter/email should be
divided into paragraphs.
• Each paragraph should deal with one aspect of the subject and start with a topic sentences which gives the main idea of the paragraph.
• We use Present Perfect to refer to recent activities and Simple Past to refer to activities which happened at a stated time in the past.
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Do you remember the language we use for letters
asking for advice? Opening remarks (formal)
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Opening remarks (informal)
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Closing remarks (formal)
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Closing remarks (informal)
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WHEN YOU GIVE ADVICE, YOU USE:
OPENING REMARKS (formal ):
• Thank you for your letter requesting…
• I am writing in reply to your letter asking for advice about…
• I hope the following advice will be of some help to you…
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WHEN YOU GIVE ADVICE, YOU USE:
OPENING REMARKS (informal):• I just got your letter and I think I
can help you.• I was sorry to hear about your
problem.• Here’s what I think you should
do.
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Suggestions:Formal: I strongly recommend that… I would suggest that…I believe that the best course of action is..I would advise you to…You should… You ought to…If I were you I would….
Informal:Why don’t you…You should…You ought to…It would be a good idea to…What you should do is…How about….? I think you should… The best advice I can give is…
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Closing remarks• Formal: I trust you will accept this
advice. I hope this will be of help. I would very much like to
know if this was helpful.• Informal: Hope this has helped. Let me know what happens.
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Letters of complaint.
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I am writing to complain about…I am writing regarding…
I am writing because of …I am writing on the subject of…
I am writing to you in connection with…
USEFUL LANGUAGE FOR LETTERS OF COMPLAINTOPENING REMARKS:
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I hope/assume you will replace…
I trust the situation will improve
I hope we can sort this matter out amicably…
I hope the matter will be resolved.
CLOSING REMARKS:
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Dear Sir/ Madam,
I want to express my strong dissatisfaction with the service I received during….
Firstly, …. but …..
Then, in spite of the fact that …
To make matters worse,….
I assume you will….
Yours faithfully, Claire Gills.