Download - Fonality HUD Mobile
With employee mobility becoming the rule rather than the exception, it is important for employees to remain productive and available even while they are away from the office. Whether you’re a sales road warrior or a real estate professional, mobile and home-based employees should expect the same communication features and functionality as your counterparts who are in the office. It’s one thing to never miss a customer call by forwarding your desk phone to your mobile device, but Fonality has taken mobility to a whole new level.
Sales or Call Agents
Log in and out of call queues Never miss another prospect call
Instant message with colleagues
Conference in sales support sta�
Record calls on the �y
Call Center Manager
Real time call queue reporting
View agents availability
Monitor agent activity and calls
Barge, monitor, whisper agent calls
Record agent calls
Fonality Heads Up Display Mobile allows you to stay connected and manage your employees from anywhere. Exclusive to Fonality phone solutions, HUD Mobile provides access to your company’s directory, chat, employee availability, visual voicemail, conferencing, and free Voice over WiFi calling directly on your smart phone.
For those companies who use call center features, HUD Mobile allows agents to log in and out of call queues directly from their smartphone while managers have access to real-time call reports and the ability to record, monitor, and barge agents’ calls.
Stay Connected Away from the Office
Business Owner
Single touch call routing
Quickly access work voicemails
Access your company directory
View employee productivity
Call out from your o�ce number
To learn more, please visit fonality.com/hud or call 1.877.366.2548
To learn more, please visit fonality.com or call 877- FONALITY
HUD Mobile Features
General Features
Free Voice Over WiFi Calling
Route Inbound Calls
Internal Compay Chat
Company Directory
Visual Voicemails
One Touch Conferening
Call Center Features
Queue Status
Queue Login/Logout Queue Logout Reasons Monitor Agent Activity
Barge/Monitor/Whisper
And More
“I use my personal cell phone when I’m away from my office. With HUD Mobile, I can make customer phone calls look as if they are coming from my office, therefore never providing my personal phone number and retaining a high level of professionalism.”
- David Chernay, Advanced Integrated Technologies
"As a business focused on customer service, it is vital for my employ-ees to be responsive to customers’ needs regardless of their location. HUD Mobile chat and visual voicemail allows my field agents to quickly resolve any customer inquiry without the typical one to two day delay.”
- Kristine Passons, InteGreen
Record Agent Calls
To learn more, please visit fonality.com/hud or call 1.877.366.2548
Employee Availablity/Presence