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DBA – KM – Day 1
www.jcspender.com
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Feb 18 2010
what is KM about ?
• Knowledge / Information Age
• improving communication
• using IT’s new capabilities
• valuing the organization’s intellectual (intangible) assets
• measuring intangible assets
• managing organizational learning
• retaining intangible assets
• knowledge action
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collecting & storing knowledge
• tracking, surveillance, email, networks
• expert systems, knowledge engineering & BPR
• delegation to work groups• incentives to give up one’s K,
division of labor• internal competition, culture
change
• ledgers, filing cabinets• legacy systems – integrated real-
time database• costs, database maintenance –
real-time data capture top-down • retaining skilled employees• codifying best practices
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sharing & measuring
• pull, on demand• push• integration into work processes• deskilling - white collar, blue collar• people issues, technological
construction of work-place culture• alignment of knowledge and
strategic objectives
• locate experts and measure their IC
• accounting for intangible assets• cost or value ?• relationships, within company, with
customers, external resources, alliances
• measure firm, culture of information and skills flow – firm response vs workgroup response
• business model
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Feb 18 2010
problems addressed by KM projects
• finding and codifying intellectual (K-based) assets• collecting, storing, distributing• sharing• measuring / accounting• investing in K-assets and organizational learning• customer / supplier relationships• K-retention
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But where are the people ??
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types of human knowing
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data
practice
meaning
values
language
tacit - beyond language
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Feb 18 2010
convert practice-knowing ?• Boisot 1998
– codification– abstraction– diffusion
• explicit / tacit distinction• Nonaka & Takeuchi 1995
– socialization– externalization– combination– internalization
Taylor & ScientificManagement
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Feb 18 2010
KM strategies ?
central control
distributed control
finding & moving
existing K-assets
adding to K-
assets
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Feb 18 2010
our agenda
• use these ideas + others to evaluate KM situations and cases
• mutual exchange of KM ideas and expectations• insight into some fundamental management
difficulties / paradoxes• insight into the relationship between the tangible
resources and the K-assets
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Feb 18 2010
so what is KM again ?• NOT just ‘information management’ - but what else ?• the ways in which people know - D, M, P• humanist model of organization - vs - logical/mechanical model• getting best value from the organization’s un-priced K assets• developing a K-sharing work environment• measuring, mapping, capturing K-assets• managing K-growth (OL) and retention• understanding and managing organizational change• using K to develop better customer/supplier relationships• K-based sustainable competitive advantage
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