Anna Ferguson
Regional Sales Director
Amcom Software
Extending Communications with Mobile Event Notification
• Introduction
• Healthcare Challenges
• Solution Overview
• Case Studies
• Mobile Connect
• Solution Options
• Open Q & A
Agenda
2
Amcom’s Unified Communications Solutions
3
Infant Protection
Lab Results
Nurse call
Security System
Location Tracking
IT SystemMonitoring
ADT System
Pager
Remote Monitoring
Devices
Digital Signage /
Whiteboard
Smart Phones
Web
Wireless Telephony
Enterprise-wide directory, presence, preference and escalation rules
Delivery to right endpoint
Web Directory
Emergency Notification
Speech Recognition
Wireless Telephony
Dashboard
On-sitePaging
On Call
Alarms Integration
E911
Nurse Call Integration
RFID Presence
Call Recording
Call Accounting
OperatorConsole
Unified Communications
Services
Universal connectivity to
data sources
• Improving patient care
• Increasing staff satisfaction
• Industry compliance
• Controlling costs
The Healthcare Enterprise Challenge
4
Press START
Bed Call Room 222
_ _ _ _ _ _ _ _ _
Hospitals Today: Communications Challenged
Fire Alarm
Cell Phones/ Smartphones
Location Tracking System
On-CallScheduling
VoiceApplications
Critical LabResults
Paging Service Provider
In-BuildingWirelessPhones
Active Directory
Paging Server
Pulse Oximeter System
Voice Switch
Patient Monitoring
System
Patient Flow System
BedManagement Security
System
ADT System
EMR
InfantProtection
VentilatorSystems
Infusion Pump System
5
Nurse Call
The Solution: Mobile Event Notification
6
Nurse Call
Patient Monitoring
Fire Alarms
Security Systems
Pulse Oximeters
Building Automation
Systems
Infant Abduction Systems
Ventilators
PC Operator Consoles
Infusion Pumps
Smartphones
Wireless Telephony
Onsite Paging
Wide-Area Paging
LED Signs
SMS
Plasma / LCD
Email Interface
Operator Consoles
Point-of-Care, Patient Experience,
Patient Safety
Patient Flow and Building
Automation
Communication Network/Device Interoperability
“Other” Vertical Market
Integrations
Point-of-Care, Patient Experience,
Patient Safety
Integrating With the Systems You Use
7
• Enterprise platform for real-time distribution and tracking of all alarms and events
• Links updates from disparate point-of-care and security systems to mobile staff’s devices
• Drives automation, workflow, and productivity enhancements
- Escalation - Scheduling - Staff assignment
• Increases clinician and patient satisfaction
Mobile Event Notification: Key Benefits
8
• Nurse call & bed management
– Speed nurse response times to patient requests
– Enhance bed turnover and patient flow
• Patient monitoring
– Alert staff immediately of critical condition changes
• Lab information systems
– Enable “push” notification of lab results, staff workflow messages, or medication delivery to physicians, nurses and lab techs vs. guesswork with periodic “pull” of information
• Building management systems
– Enable more efficient management of fire, security, medical gas, blood bank, and other alarms, often triaged from call center positions
Imagine How This Could Be Simplified
9
Bed
Management
Lab Info
Systems
Building Mgt.
Systems
Nurse Call
Integration
Patient Monitoring
System
Customer Case Studies
Highlights:
• Enhanced workflow and mobile communications via integration with:
– Rauland-Borg Responder 5 nurse call
– Philips patient monitoring and telemetry
– Cisco wireless telephony
– Vocera communications badges
– American Messaging wide-area paging service
Additional Functionality:
• Staff assignment application enables more efficient scheduling, alarm management, and communication device associations. Active alarm screens ensure rapid response to patient needs.
Existing Customer Case Study
11
Highlights:
• Automated screen pops to operators using an operator console
• Code blue alarms from Rauland-Borg nurse call
• Infant abduction alarms from RF Technologies system
• Medical gas alarms
• Legacy facilities alarms via contact closure interfaces
• Integrated onsite paging with existing Zetron paging terminal
Future:
• SMS messaging to cell phones, integrating with Vocera badges, and replacement of aging Zetron system
Existing Customer Case Study
12
Amcom Mobile Connect
Mobile Connect
• Consolidate messages to BlackBerry, Android, and iPhone
• Leverage infrastructure in place or planned for the future
– BES, BIS, SMS for BlackBerry
– Connect via Wi-Fi or cellular provider
• Web application to send/receive messages
As Simple As It Gets
1. Send a message from the Web application 2. Smartphones receive the message
At a High Level: How It Works
OR
Operator Console
Emergency Notification/
Mgmt
Speech Recognition
Web Directory
Connects with Other Third-Party Applications
Alarms Integration
Nurse Call Integration
Sending and ReceivingMessages
Web Portal
Wi-Fi and Cellular Networks
AmcomMobile Connect
Sending and Receiving Messages
SMS
Aggregator
Cellular Messaging Module
Cellular Provider
BISBES
Receives vital code pages on her in-house pager and receives on-call messages using a wide-area pager.
“Code Blue…”
Carries a BlackBerry to take patient calls transferred from the operator group and access email.
The Problem:
Dr. Brenda Carries Several Devices. Why?
The Solution:
Amcom Mobile Connect
Patient Calls
All vital messages are consolidated to one device.
Code Pages
SMS Txt
Response Team• Cath lab staff • House supervisor• ICU shift coordinator/nurses• Attending cardiologist• Cardiovascular coordinator• ER director• Cardiovascular director• ER shift coordinator• X-ray/imaging technicians• Lab technicians
The Code STEMI Alert Example
Use Web Portal to Access Mobile
Connect & Deploy Code
Heart Attack
Balloon Successful
68 minutes0 minutes Mobile Connect• Logic for on call calendar• Auto escalations based on
responses or non responses from staff BlackBerry devices
• Eliminates manual calling trees and messy escalations
Mobile Connect Manages Response
& Escalation Staff Respond
w/Availability On BlackBerry
• Amcom has partnerships to provide the SIP/VoIP enablement capability
• AMC supports the Mobile Voice System (MVS) infrastructure to enable internal call-backs directly from the client
MVS and VoIP-Enabled BlackBerry Smartphones
Four and Ten Digit Dial-back:
Using MVS or Cellular Network As Appropriate
10-digit dial-back for offsite MVS users and others connecting to
cellular networkFour-digit dial-backfor those onsite
running MVS
Initial message sent
• Your BlackBerry chooses the best option for connectivity
– Local wireless LAN
– Default telecom carrier (Verizon, Sprint, etc.)
• Reduces costs
• Provides redundancy
Coverage for Dual-Mode Devices
Accepted: Message has been received by BES / BIS / SMS system
Queued: Message is queued for delivery
Delivered: Message received by device running Mobile Connect
Track the Progression of the Message Online
• Consolidate messages to BlackBerry, iPhone, and Android
• Leverage infrastructure in place or planned for the future
– BES, BIS, SMS
– Connect via Wi-Fi or cellular provider
– MVS support for internal calling
• Use Web portal or integration w/third-party or Amcom system to send / receive messages
Mobile Connect Summary
Alarm Integration: How It Works
25
Nurse Call
Patient Monitoring
Fire Alarms
Security Systems
Pulse Oximeters
Building Automation
Systems
Infant Abduction Systems
Ventilators
PC Operator Consoles
Infusion Pumps
Smartphones
Wireless Telephony
Onsite Paging
Wide-Area Paging
LED Signs
SMS
Plasma / LCD
Email Interface
Operator Consoles
Alarm Integration: Clinical & Non-Clinical
Mobile Connect Messaging: TruSMS Messaging to Smartphones & Cellular Phones
Options for Extending Communications
Mobile Connect: How It Works
OR
Operator Console
Emergency Notification/
Mgmt
Speech Recognition
Web Directory
Connects with Other Third-Party Applications
Alarms Integration
Nurse Call Integration
Sending and ReceivingMessages
Web Portal
Wi-Fi and Cellular Networks
AmcomMobile Connect
Sending and Receiving Messages
SMS
Aggregator
Cellular Messaging Module
Cellular Provider
BISBES
• The foundation is already in place with your existing systems
• Provides a simple way to further accelerate care by alerting mobile staff on their device of choice
• For centralized contact centers, carry out proper notifications
Summary
28
Questions?
Amcom’s Unified Communications Solutions
30
Infant Protection
Lab Results
Nurse call
Security System
Location Tracking
IT SystemMonitoring
ADT System
Pager
Remote Monitoring
Devices
Digital Signage /
Whiteboard
Smart Phones
Web
Wireless Telephony
Enterprise-wide directory, presence, preference and escalation rules
Delivery to right endpoint
Web Directory
Emergency Notification
Speech Recognition
Wireless Telephony
Dashboard
On-sitePaging
On Call
Alarms Integration
E911
Nurse Call Integration
RFID Presence
Call Recording
Call Accounting
OperatorConsole
Unified Communications
Services
Universal connectivity to
data sources