EXL’s Digital BluePRINTTM
EXL leverages DIGITAL INTELLIGENCEto deliver business value to clients
unparalleled Digital BluePRINTTM capability across the insurance value
chain with its proprietary “EXLeratorTM Framework”
Links digital transformation to the
CLIENT’S strategic goals
Keeps CUSTOMERS at the heart of solutions whilst
transforming processes & procedures
Delivers a ROADMAP to the
future
‘Insurers are responding to a degree,some have deployed digital transformation to
one or more parts of the business,
entire business model might be transformed’
1 in 3of Insurance leaders
think that “the majority of insurers will not
survive, at least in their current form”
To help our clients, EXL have developed the Digital BluePRINTTM, which identifies all transformational opportunities across the whole value chain.
The EXLeratorTM Framework focuses on areas which are critical to achieving the client’s business
their customers.
in the value chain, rather than taking a holistic approach,
INSURANCE TRANSFORMATIONHow sure are you that your operating model will survive?
EXL has successfully deliveredover 700 BluePRINTTM projects for its clients
Our clients VALUE the BluePRINTTM because it is a well structured transformation methodology, providing insights that empowers leadership decision making
A cohesive framework that bringsall the transformation components (Operating Model,
Customer Experience, Lean, Robotics, Analytics) together to providecommitted outcomes
We harness the power of DOMAIN and DATA to deliver tangible businessand customer outcomes through discovery and prototyping
Abhimanyu bhola I Vice President and Growth Lead, EXL Australia I [email protected] I +61448305819
Contact us and learn more
Underwriting Claims
Long processing times
Lack of analytical insights
High indemnity spend in claims journey
Management of third party vendors
Underwriters performing too many admin related activities
PolicyAdministration
Repetitive data capture
High cost of operations
Ability to scale programs beyond a proof on concept
Capability to identify what processes have to be proximate to the customer (internal and external)
collection
Missed opportunities relating to insight from unstructured data
Impact on Businesses
Detrimental to customer experienceUnderperforming IT landscape and architecture
Unsustainable growth due to linear modelData and Analytics unleveraged by limited insights
Inability to respond to change with agilityHigh cost of operations
business interaction
Key decision points
As is benchmarking
Metrics that matter
Process and business outcomes
Heat maps
Cost benefit analysis
Prioritisation matrix
Quick wins
BluePRINTTM Journey
Implementation roadmap
Business case
Future target operating model
Customer journey and process mapping
For a leadingLloyd’s Syndicate:
Conducted a BluePRINTTM across
underwriting, operations, finance, claims and actuarial
to identify RPA opportunities
For a European Insurance Major:
Conducted atransformation
focused BluePRINTTM
across 9000 FTEs in 8 countries
For a large P&C Insurer's European
operations: Conducted a
BluePRINTTM to design and
implement a new target operating
model
Select Case Examples
Savingsidentified
+$130 MHeadcount reduction
16-22%
Transformational opportunities
identified
30+Cost reduction
$5 M
Freed up underwriting
capacity to potentially
generate new business of
$40-60 M
Why EXL?
Come and experience the Digital BluePRINT™ in our Digital Experience Centre
DigitalInsurance Leader
Proprietary InsuranceFramework and Tools
Digital EXLeratorTM Framework
Ready-to-Use Palette of Digital Solutions
Golden Processes across the Insurance value chain with playbooks and templates
Insurance Domain Expertise
650+ Insurance clients
14000+ Digital Experts in Insurance
EXL achieves leader status for Insurance in Everest Group PEAK Matrix Assessment 2019
40+ domain-centric digital solutions leveraging AI, ML, RPA & Analytics
End-to End Platforms for Digital Transformation
Outcome focused Integrated BPM
EXL is a $1 B Company with 60% of its revenue generated from insurance
Digital EXLerator FrameworkDESIGN THINKING LEANAGILE
E iciency
Customer ExperienceGrow
th &
Pro
fit
ability
OUTCOMES
CUSTOMER INTERACTION
ADVANCED TECHNOLOGIES
ARTIFICIAL INTELLIGENCE
DYNAMIC ANALYTICS
DIGITAL PRODUCTS
CONNECT
COMBINE
ORCHESTRATE
GUARANTEED
HUM
AN
Absence of omni-channel presence leading to non-interactive customer experience
Lack of analytical insights to create a personalised customer journey
Limited use of digital solutions resulting in high expenses for insurers
Sales & Service
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