Download - Error messaging for fun and profit
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Error Messaging for Fun and Profit
(Possibly just profit)
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Captured by Paul Shermanhttp://www.flickr.com/photos/paulsherman/
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What’s a good error message?
• Avoiding the awkward conversation
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Captured by Paul Shermanhttp://www.flickr.com/photos/paulsherman/
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Why are bad error messages so bad?
• They waste users’ time.• They make users feel ashamed. • They make users angry.• They turn your users into someone else’s
users. • They show up in peoples’ presentations on
bad error messaging. With your logo.
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How do you write a good error message?
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Be Kind
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Be Clear
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Be Prescriptive
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Some examples to think about
• Please enter a ten-digit telephone number.• Please enter a valid email address
(like [email protected]).• We’re sorry, we didn’t recognize that credit
card number. Please check it and try again.
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The Best Error Message of All
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In summary:
Design error-free forms.
When you can’t, be:Kind.Clear.Prescriptive.