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Welcome!
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Today’s Agenda• Welcome/Introduction —Bill Gibbs• Presentation—Dr. Jim Marion, PMP• Questions and Answers• Upcoming Webinars and Webinar Plus
Degree BriefingBill Gibbs
Director Campus Outreach& Webinar Coordinator
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Dr. Jim Marion• Assistant Professor, ERAU-WW• PMP• Multiple project launches in U.S.,
Europe, and Asia• Significant experience with Japanese
companies (Panasonic)• PM Discipline Chair, and Department
Chair, MS Project Management• Ph.D. in Organization and Management
Information Technology• Master’s degree in Engineering,
Strategic Planning, and Business Administration
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Cross-Cultural Project Management
Dr. Jim Marion, PMPDiscipline Chair, Project ManagementProgram Chair, MS in Engineering ManagementAssistant ProfessorDepart of Management SciencesCollege of [email protected]
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What is so special about managing cross cultural projects?
“Managing projects across cultures can be a productive, rewarding experience, or a series of costly mistakes. Join us as we look at how to successfully manage projects across cultural
and language barriers.”
Added Complexity!
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The Issues
• The practical• The cultural• The exchange of information• The “macro”
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The PMBOK and International Projects
International projects
impact every aspect of the
PMBOK!
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But keep in mind, there are many PM standards throughout the world…
http://globalpmstandards.orgGlobal Alliance of Project Management Professionals
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The Practical
• Where are your teams and team members located?• How will they work together?• When and where do you schedule meetings?• What language will you use?• To what extent can you use common processes?• Other:– Holiday schedules?– Food?– Culture shock!
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MintzbergHow to think about managing
globally distributed
teams…Coordination
Norms
Skills & knowledge
Outputs
Mutual adjustment
Work processes
Informal Coalitions
Direct Supervision
Standardization of …
https://www.provenmodels.com/17/six-coordination-mechanisms/henry-mintzberg
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Food anyone…?
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Holidays, Observances, Practices
• Europe in August• Japan: “Golden week”• Chinese New Year• Ramadan• Halal• Kosher• Alcohol• Vegetarian
It’s not just about what you do—but
also about what you don’t do….
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• Prepare: Visit a country a couple of weeks prior to extended assignment.• No “Open ended” expat assignments!
https://www.communicaid.com/cross-cultural-training/blog/what-is-culture-shock/
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P.J.Lu 14
Time Considerations • Coast-to-Coast in the United States is a 3 hours difference• Coast-to-Coast in Russia is a 12 hours difference • 9:40 am (Monday) in LA is
– 12:40 pm (Monday) in New York– 2:40 am (Tuesday) in Tokyo– 1:40 am (Tuesday) in Shanghai– 5:40 pm (Monday) in London– 6:40 pm (Monday) in Frankfurt– 8:40 pm (Monday) in Moscow
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The Cultural
• Cultural dimensions– Hofstede– Trompenaars– GLOBE Studies– Edward T. Hall
• The World Values Survey
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Trompenaars
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Hofstede
https://www.linkedin.com/pulse/hofstedes-dimensions-culture-tool-global-marketing-jeffrey-foster
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GLOBE
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Edward T. Hall
http://www.supplychainquarterly.com/figures/?filename=scq200901china_fig3.jpg&article=scq200901china
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World Values Survey
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Geography and culture linked?USA
Wide-open spacesUnlimited natural resources
Pioneering the WestEuropean agricultureRugged individualism
Japan
Little space availableFew natural resourcesRice-paddy agriculture
CooperationCollective effort
Malcom Gladwell’s “Outliers” has much to say about the influence of rice-paddy
agriculture on Asian Culture.
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Japanese Experience• Honne: The real and unspoken truth• Tatamae: The “face” you put on things• Leadership: “The eagle must never show its claws”• “Cho-re-bo-kai”: “I make a policy in the morning, I
change it in the afternoon”• “Yes, I have no bananas”: Yes can mean no!
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The Exchange of Information
• Language subtlety• Gestures• Communications media– Meetings– Reports
• Leadership, power and influence• Negotiation
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Non-Native English
Sounds funny to Western ears—but don’t forget that you sound funny too—and YOU may also be
hard for non-native speakers to understand.
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Funny English-Avoid idiomatic expression
Hurry Up!
Calm Down
Down in the dumps
Hands down
Keep your chin up
Catch up!
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Gestures
CENSORED
Learn about local gestures to avoid!
Note: A backwards “peace sign” is not a good idea in
former commonwealth countries!
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Differences in Language and Nonverbal Behaviors
Verbal Negotiations Tactics – The What of Communications
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Differences in Language and Nonverbal Behaviors
Linguistic Aspects of Language and Nonverbal Behaviors (How Things Are Said)
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Sorry to say this but…..
In my experience, Americans tend to “blow it” in international negotiations by talking too much!
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The Macro
• SWOT the PEST• Exchange rates• Import/Export Duties• Commercial terms• Safety
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PEST
• China– Taiwan– Google/Gmail versus Microsoft/Hotmail
• Travel between countries• Security concerns
– Brazil– Philippines
• Medical issues– Food safety– Malaria– Tetanus– TB
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Keep your political opinions to yourself in totalitarian countries!
Especially don’t talk about present or former leaders in
public
Tomb of Ho-Chi-Minh, Hanoi 2014
Mao Propaganda Message, Beijing, 2015
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Open Food Market in Hanoi
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The simple method of comparing exchange rates and living expenses-The Economist’s Big Mac Index
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INCOTERMS
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1. Global projects are far more complex than local projects
2. There are many pitfalls to avoid3. Know your stakeholders—and over-
prepare4. Don’t take anything for granted-pay
attention to the details.
Lessons learned
Let’s go global!
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Upcoming Webinars:Apr. 13 10 Traits Every Leader Should HaveMay 11 An Introduction to Human Factors in AviationJun. 22 How to Create a Career Enhancement Toolkit
webinars.erau.edu
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Join us for a Webinar+ Degree Briefing!Thursday, March 23(Two weeks from today)
2 p.m. Eastern (USA) Covering:
• Bachelor of Science in Project Management• Master of Science in Project Management
webinars.erau.edu