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Real Challenges. Real Solutions. Real Results.
Employee Productivity Strategies
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Real Challenges. Real Solutions. Real Results.
Today’s Discussion
Introductions New Disability Research Findings: Worker Productivity as the Next Frontier in Benefits Cost Management Sidelined Workers: Strategies for Getting Them Back in the Game New Disability Research Findings: The Market for Integrated Health Care & Disability Management Integrated Benefit Reporting & Analytics How Can We Help You?
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Real Challenges. Real Solutions. Real Results.
New Disability Research Findings
3
Worker Productivity as the Next Frontier in Benefits Cost Management
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Real Challenges. Real Solutions. Real Results.
New Research on Employee Benefits
4
Conducted for Prudential by the Center for Strategy Research, an independent market research firm.
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Real Challenges. Real Solutions. Real Results.
Study of Employee Benefits—Today and Beyond
Key Themes The Rise of the Employee-Driven Benefits Model Worker Productivity as the Next Frontier
in Benefits Cost Management Redefining Benefits Enrollment to Help Workers
Make Better Choices Addressing the Benefits Needs of an Increasingly
Diverse Workforce The Realities of Getting Ready for a Secure Retirement
5
Source: Study of Employee Benefits: Today & Beyond, The Prudential Insurance Company of America, 2010.
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Real Challenges. Real Solutions. Real Results.
Study of Employee Benefits—Today and Beyond
6
Employee Benefits Objectives1. Control health care costs 2. Retain valued employees3. Reduce benefits administration4. Increase employee productivity 49%
Source: Study of Employee Benefits: Today & Beyond, The Prudential Insurance Company of America, 2010.
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Real Challenges. Real Solutions. Real Results.7
Wellness, Preventative, and Work / Life Balance Initiatives
Employee Concerns about Wellness% “Highly Important”*
Employer Focus on Wellness Programs% “Highly Important”*
*Percent rating top-2 on a 7-point scale
Source: Study of Employee Benefits: Today & Beyond, The Prudential Insurance Company of America, 2010.
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Real Challenges. Real Solutions. Real Results.
Return to Work Initiatives
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Adoption Timelines
*Percent rating top-2 on a 7-point scale
Current Degree of Use
% “Highly Successful” in achieving desired cost savings—66%*
Source: Study of Employee Benefits: Today & Beyond, The Prudential Insurance Company of America, 2010.
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Real Challenges. Real Solutions. Real Results.
Sidelined Workers: Strategies for Getting Them Back in the Game
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Real Challenges. Real Solutions. Real Results.
Today’s Discussion
The Value Proposition:The Costs and Consequences of Disability Absence A Real Solution:
Strategies to Help Strengthen the Management Link A Real Solution:
Absence & Productivity Program Questions & Answers
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Real Challenges. Real Solutions. Real Results.
The Value Proposition:
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The Costs and Consequences of Disability Absence
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Real Challenges. Real Solutions. Real Results.
The Costs and Consequences of Disability Absence
12
What is the cost of absence?
Source: Survey on the Total Financial Impact of Employee Absences, Mercer, October 2008.
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Real Challenges. Real Solutions. Real Results.
The Costs and Consequences of Disability Absence
13
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Real Challenges. Real Solutions. Real Results.
The Benefits of Prompt RTW—Employers
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Real Challenges. Real Solutions. Real Results.
The Benefits of Prompt RTW—Employees
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Real Challenges. Real Solutions. Real Results.
A Real Solution:Strategies to Help Strengthen the Management Link
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Real Challenges. Real Solutions. Real Results.17
1. Add a RTW Commitment to the Company’s Culture
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Real Challenges. Real Solutions. Real Results.
RTW Policy Statement
To All Employees:
[Company] is committed to providing a safe workplace for our employees.
If an illness or injury should occur, our policy is to provide opportunities for every employee to remain at work or to return to work as soon as medically possible. If you are not able to do all or part of your regular work while you are recovering, we will attempt to provide other work assignments in accordance with your doctor’s instructions.
You are urged to talk with your supervisor to determine what opportunities there are to continue working or what might be done that would allow a return to work following an illness or injury.
[Signature of President / CEO / Manager]
[Title] [Date]
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Real Challenges. Real Solutions. Real Results.
Develop a Successful RTW Program
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Real Challenges. Real Solutions. Real Results.
Develop a Successful RTW Program (cont’d)
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Real Challenges. Real Solutions. Real Results.
Develop a Successful RTW Program (cont’d)
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Real Challenges. Real Solutions. Real Results.22
2. Train Supervisors to Manage Absence and Productivity
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Real Challenges. Real Solutions. Real Results.
RTW Best Practices for Supervisors
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Real Challenges. Real Solutions. Real Results.
RTW Best Practices for Supervisors (cont’d)
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Real Challenges. Real Solutions. Real Results.
RTW Best Practices for Supervisors (cont’d)
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Real Challenges. Real Solutions. Real Results.
3. Partner with the Disability Vendor
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Real Challenges. Real Solutions. Real Results.
Clarify Company Expectations
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Real Challenges. Real Solutions. Real Results.
Support Collaborative RTW Planning
28
Employee
Employer
Physician(s)
1. Set Expectations
2. Assess Capabilities
3. Identify Options
4. Build Partnerships
5. Educate Claimant
6. Communicate Plans
Return-to-Work
Planning
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Real Challenges. Real Solutions. Real Results.
Identify the Right Work Assignment
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Real Challenges. Real Solutions. Real Results.
Redesigned Tasks Can Speed RTW…
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Real Challenges. Real Solutions. Real Results.
A Real Solution:Absence & Productivity Program
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Real Challenges. Real Solutions. Real Results.
Absence & Productivity: Practical Solutions for Managers
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Absence & Productivity: Practical Solutions for Managers was developed by The Prudential Insurance Company of America for its Group Disability Clients.
Manager’s KitManager’s Guide ■ Quick-Tips Tent Card ■ Greeting Cards & Pen
Management Training ProgramFacilitator’s Guide ■Training Presentation ■ Video ■ Table Exercises
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Real Challenges. Real Solutions. Real Results.
New Disability Research Findings
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The Market for Integrated Health Care & Disability Management
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Real Challenges. Real Solutions. Real Results.
Benefits Integration Initiatives
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Adoption Timelines
*Percent rating top-2 on a 7-point scale
Current Degree of Use
% “Highly Successful” in achieving desired cost savings—52%*
Source: Study of Employee Benefits: Today & Beyond, The Prudential Insurance Company of America, 2010.
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Real Challenges. Real Solutions. Real Results.
New Research on Employee Benefits
35
Conducted for Prudential by the Center for Strategy Research, an independent market research firm.
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Real Challenges. Real Solutions. Real Results.
Benefits Integration Initiatives
36
Source: The Market for Integrated Health Care & Disability Management – 2010 % Integrating four or more—47%
Growth in Levels of Activity
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Real Challenges. Real Solutions. Real Results.
Benefits Integration Initiatives
37
*Percent rating the goal as one of their top 3
Source: The Market for Integrated Health Care & Disability Management – 2010
Four goals relate directly to Worker Productivity
Importance Ranking of Top Goals*
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Real Challenges. Real Solutions. Real Results.
Data Analytics and Predictive Modeling Initiatives
38
Source: The Market for Integrated Health Care & Disability Management – 2010
Data Analytics
Predictive Modeling
% “Highly Successful”in meeting
goals—91%*
*Percent rating top-2 on a 7-point scale
Medical PlanDisability Plan
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Real Challenges. Real Solutions. Real Results.
Benefits Integration Initiatives
39
Source: The Market for Integrated Health Care & Disability Management – 2010The four most “Highly Successful”
relate to Worker Productivity*Percent rating top-2 on a 7-point scale
Success in Meeting Top Goals*
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
To provide clients with integrated reporting which encompasses medical, workers’ compensation, absence, disability, and other ancillary programs.
To provide consultative services to clients through medical and disability predictive modeling and benchmark data.
To support recommendations for plan, benefits, and policy changes to enable clients to improve overall benefit plan experience and reduce costs.
To offer menu-based pricing for consultative analytics or support consultants.
41
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
42
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
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SampleExperience for March 2006 – February 2008, paid through May 2008
ActivesExecutive Dashboard: Integrated Benefits
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
44
SampleExperience for Calendar Year 2007
ActivesExecutive Dashboard: Risk Profiling
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
45
Executive Dashboard: Culture of Wellness
SampleExperience for Calendar Year 2007
Actives
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
46
9.1%
12.5%
7.5%
5.0%
-6.3%
19.8%
39.4%
30.0%
-13.3%
-6.2%
10.0%
20.0%
-50% -25% 0% 25% 50%
Inpatient Days per 1,000
Facility Visits per 1,000
Office Visits per 1,000
ER Visits per 1,000
Scripts Rx % Generic
Scripts Rx % Retail
STD Incidence per 100
WC Incidence per 100
STD Lost Days per 100
WC Lost Days per 100
% w ith RTW
Restricted Duty Days per 100
Plant A Cost Driver Trends
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Real Challenges. Real Solutions. Real Results.
Integrated Benefit Reporting & Analytics
47
HRA Risk Trend
58%60%
27%23%
17% 15%
0%10%20%30%40%50%60%70%80%90%
100%
2006 2007Change in Risk Score
Perc
ent o
f Par
ticip
ants
Low Moderate High
-2%
+4%
-2%
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Real Challenges. Real Solutions. Real Results.
Questions and Answers
48
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Real Challenges. Real Solutions. Real Results.49
Group Disability Insurance coverages are issued by The Prudential Insurance Company of America, 751 Broad Street, Newark, NJ 07102. This presentation is intended to be a summary of benefits and does not include all policy provisions, exclusions, and limitations. A Booklet-Certificate, with complete information, including limitations and exclusions, will be provided. If there is a discrepancy between this document and the Booklet-Certificate issued by Prudential, the terms of the Booklet-Certificate will govern. Contract Series 83500.
This policy provides disability income insurance only. It does NOT provide basic hospital, basic medical or major medical insurance as defined by the New York State Insurance Department.
North Carolina Residents: THIS IS NOT A MEDICARE SUPPLEMENT PLAN. If you are eligible for Medicare, review the Guide to Health Insurance for People with Medicare, which is available from the company.
© The Prudential Insurance Company of America.
Prudential, the Prudential logo and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.