Enterprise Desktop Software Management Services
Replacement for Novell ZENworks
Recommendation for Enterprise Desktop Software Management Services
Request for Proposal #15-09-4558
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
BACKGROUND
The purpose of recommendation for Enterprise Desktop Software Management ServicesRequest for Proposal #15-09-4558 is to find a desktop management system to replace NovellZenWorks. A primary initiative for the Device Imaging and Integration team (DII) over the past12 months has been to research available products and test those products in the district’senterprise network environment, with the ability to centralize the management of networkedsoftware for desktop and printer systems across all district sites.
With the mixed desktop environment
at CFISD, there is a requirement for
a management system that can
effectively manage all devices,
including PCs, Macs, tablets, and
others when new technology is
released. The key elements of this
system include:
• Inventory Management,
• Software distribution and version
management,
• Patch management,
• Remote control,
• Scalability,
• Reporting and Logging.
Currently, CFISD is using Novell ZENWorks 11.3 as the desktop management system.
CFISD is currently a Microsoft Domain Network comprised of desktops currently running
Windows XP, Windows 7-10; iPads; and Android OS on multiple types of hardware.
The large scope and the multiple environments has made patch and security management,
remote control and software distribution difficult to manage and track across the enterprise.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
CURRENT ENVIRONMENT
The Device Imaging and Integration (DII) team currently supports 1247
software titles.
On 205 different
device images, and
Manually assigned
and distributed to
computers
individually or by lab.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
CURRENT ENVIRONMENT
Device Imaging and Integration (DII) team
manages 2912 network printers from 13
manufacturers and 135 models
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
PROJECT SCOPE
his project will cover all devices in the district, and will result in the selection
of a product with the following functions:
• Provide a universal image for software provisioning across the enterprise.
• Provide a specific image if needed to certain devices across the enterprise.
• Provide the capability to manage, deploy, and report on software patches for devices across
the district’s enterprise network.
• Provide software to specific devices across the enterprise.
• Provide the capability to collect software and hardware inventory on devices from a
centralized location for management and reporting.
• Provide remote control to devices across the enterprise.
• Provide the ability to fine tune settings in the software, i.e., registry or within software.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
PROJECT GOALS
roject Goals: This project’s near term goals will be to replace ZENWorks with another system
that meets the needs of the district. Also, implement control mechanisms to provide a secure
device imaging and integration infrastructure operating environment, and specifically, rectify four
primary concerns:
1. Software Packaging and Deployment
The DII team is in need of a software solution that will automate the process of software
assignment and installation.
EXAMPLECurrent Issue:
Project sheets, which are groups of software packages (titles)
by curriculum or administrative configuration, are manually
assigned and distributed to computers individually or by
classroom lab. Once assigned, the user must select the
software to be installed from the Zen Window. This makes
delivering software to devices a manual process and difficult
to manage. Project 302 (see table on the right) is an example
of one software image, showing the numbers of software
titles associated with one image, and there are over 200
images that DII manages.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
PROJECT GOALS
2. Security Patch Deployment, Reporting, and Communication
The DII team needs a formalized process to ensure mandatory security patches are successfully
deployed across the district’s campuses and device install base. The district is at risk because wehave limited capabilities to deploy patches to all potentially affected devices. As a result, these devices
may become infected, disrupting availability of services, and potentially impacting district-wide
operations.
EXAMPLE
Current Issue:
The district needs to upgrade all devices using
Internet Explorer 8, 9, and 10 to Internet
Explorer 11 however the district does not havean automated way to do this. This means that
80% of district devices using Internet Explorer
need to be manually upgraded.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
PROJECT GOALS
3. Device Identification
The DII team needs the ability to identify hardware devices in an automated, timely manner, including
details such as device type, operating system release level, device location, software licensing,
software inventory, and owner. In addition, the District does not have a comprehensive hardware
system to enable the ability to identify devices. There is a need to verify compatibility and assess
vulnerability of all devices across the district, and provide remote control support from a centralized
system.
EXAMPLECurrent Issue:
The DII team needs the ability identify all devices
running a specific software license and version to
determine budget needs and an upgrade strategy.
Once identified, there is a need to remotely upgrade
the software if needed. There is a current need to
upgrade Adobe software to the latest version.Currently it is a manual process to figure out which
devices need to be upgraded, then once identified it
is a manual process to upgrade the devices.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
PROJECT GOALS
4. Printer Management
The DII team and the Network Management Operations (NMO) team needs the ability to assign
printers to devices that are used by multiple students and staff. The district does not have a automated
solution to distribute printer assignments making it difficult to remotely manage the district’s printer
fleet. The team desires to move away from printer servers and use a managed software system to
configure and deploy print services. The teams need the ability to distribute the printer administrationand monitoring of printers at the campus level. Also, the teams need the ability monitor the printer
usage across the district to assure toner cartridge and usage is managed, including Bring Your OwnTechnology (BYOT) and mobile printing.
EXAMPLECurrent Issue:
The DII team needs an automated process to manageprint-related Wide Area Network (WAN) network traffic to
eliminate congestion on the network or a single point of
failure that could interrupt printing if a print server goes
down. The district currently uses eight print servers. With
PrinterLogic, the print server will be reduced to one.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
Initiates Proof Of Concept (POC)
The Device Imaging and Integration (DII) team
asked vendors to participate in a
Proof of Concept (POC) at
Anthony MS and Bang Elementary
• January 2015 - The DII team conducted a
LANDesk Proof of Concept (POC) at
Anthony middle school and ran the POC
through May 2015. It was 100% successful.
• September 2015 - The DII team conducted a
Microsoft System Center Configuration
Manager (SCCM) POC at Bang elementary
school, and is currently in use. Though
successful it was more difficult to manage
and more expensive.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
Evaluation Team
The Device Imaging and Integration (DII) Team
Proof of Concept (POC) Evaluators
Austen Chang, Larry Barrios, Josh Zhang,
Michelle Campos, and Lillie Swearingen
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
LANDesk Proof Of Concept (POC)
At Anthony Middle School
Lillie Swearingen, Beau Weills,
Don Landers and Geoffrey Brown Lillie Swearingen, Geoffrey Brown and Josh Zhang
Monday February 23rd, 2015, DII team (Larry Barrios, Josh Zhang and Lillie Swearingen) met with Sherma
Duck (principal from Anthony Middle School) and Geoffrey Brown, Anthony MS Service Technician and
discussed moving the LANDesk Proof of Concept to Anthony Middle School. Sherma agreed to allow her
campus to be converted from ZENWorks to LANDesk. Josh and Lillie, along with LANDesk engineer Beau
Wells, worked with Geoffrey Brown to convert General User Carts to LANDesk. Lillie, Josh and Geoffrey
converted 5 carts for a total of 307 laptops imaged using the new LANDesk system (LDMS).
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Microsoft SCCM Proof Of Concept (POC)
At Bang Elementary School
DII team members Larry Barrios, Josh Zhang and LillieSwearingen meet with Bang Principal Erwann Wilson
and Behavior Interventionist/Computer Liaison Rodney
Garcia. They met to discuss rolling out Microsoft
System Center (Desktop Management System) at Bang
Elementary. DII wanted to test the features of
Microsoft’s System Center so they could compareprogram features against other desktop management
systems.
DII is in the process of testing desktop management
systems to complete an RFP (Request For Proposal).
The system they choose will replace the current Novell
ZENWorks system.
aging and Integration ( DII) TeamJanuary 19, 2016Posted by: Larry Barrios, Device Imaging and Integration Manager
Enterprise Desktop Software Management Services
Evaluation Results
Comparison Between Proof of Concept (POC) Systems:
LANDesk and Microsoft System Center Confirmation Manager (SCCM)
Device Imaging and Integration (DII)Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016
Enterprise Desktop Software Management Services
LANDesk Product Research
LANDesk K-12 Customer Base
Adams 12 Five Star Schools
Albuquerque Public Schools
Jordan School District
Granite School District
Harlandale Independent School District
Broken Arrow Public Schools
Grapevine-Colleyville Ind. School District
Broward County Public SchoolsPalm Beach County Schools Technical Operations
Device Imaging and Integration (DII)Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016
Enterprise Desktop Software Management Services
LANDesk Product Research
LANDesk Industry-Wide Customer Base
Device Imaging and Integration (DII)Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016
Enterprise Desktop Software Management Services
LANDesk Product Research
Gartner Group
Product Analysis in
June 2015
Device Imaging and Integration (DII)Posted by Lillie Swearingen, DII Technical Analyst January 19, 2016
LANDesk Software Distribution Architecture
LANDESK Software Distribution
Create software
packages
Manage software
groups for specificcurriculum areas
Create rules for
automatic software
installation
LANDESK
Workspace
Software Catalog Users can browse
through the LANDESK
Workspace anddownload and install
software
LANDESK
SoftwareDatabase
Software will be
automatically installed
on computers based
off pre-set rules
LANDESK
Management
System
Leadership and VisionPosted by Frankie Jackson, Chief Technology Officer December 18, 2015
LANDesk Software Distribution Architecture
LANDESK Software Distribution
Microsoft Office 2013
LANDESKMicrosoft Silverlight Workspace
Software CatalogKaspersky Antivirus
Adobe CC Suite
Adobe Flash
Google Chrome LANDESKSoftware
Google Earth Database
Audacity
ExamView Player
TI SmartView
LANDESKJCreator Pro Management
SystemMicroType
Certiport
Users can browsethrough the LANDESK
Workspace and
download and install
software
Software will be
automatically installed
on computers basedoff pre-set rules
Leadership and VisionPosted by Frankie Jackson, Chief Technology Officer December 18, 2015
LANDesk Software Update Architecture
LANDESK Software Updates
Approve updates and
patches from majorvendors such as Microsoft,
Adobe, Java, Apple
LANDESK
Patch
Manager
Create softwaremaintenance windows to
prevent disruption of
work
LANDESK
ManagementSystem
Push critical patches andupdates outside of
maintenance windows
Computers will
automatically
download updates inthe background and
install during
maintenance window
Computers will check
for updates and reportupdating errors
Leadership and VisionPosted by Frankie Jackson, Chief Technology Officer December 18, 2015
LANDesk Software Imaging Architecture
LANDESK Imaging
Build base OS
images: Windows 7,
8.1, 10
Computers can beimaged remotely on
LANDESKcommand or based off
Imaging Suite schedule
Manage driver
packages to support
multiple hardware
platforms
LANDESK Newly purchasedSoftware computers cam beDatabase imaged and deployed
Create software in large groups
payloads for various
curriculum areas
Leadership and VisionPosted by Frankie Jackson, Chief Technology Officer December 18, 2015
Enterprise Desktop Software Management Services
RECOMMENDATION
Recommendation for Enterprise Desktop Software Management Services
Request for Proposal #15-09-4558 and Approved at the January 2016 Board Meeting
Funding Source: M & O Funds, Technology Bond Funds
• This recommendation is made to purchase a software product that will allow the district to managedesktops, mobile devices, and printers. The District is currently using ZENWorks which is a legacy
Novell product purchased in 2000.
• The district has migrated from a Novell network environment to a Microsoft network environment andneeded a product that would work in the new environment and manage the district’s growing number
of devices and different types of devices. Additionally, the district was looking for a product that would
help manage the district’s network printer fleet. LANDesk’s Printer Logic software eliminates print
servers.
• Support staff would no longer have to deal with print-related Wide Area Network (WAN) trafficcausing congestion on the network or the single point of failure that could interrupt printing if a print
server goes down. Additionally, the product allows for Bring Your Own Technology (BYOT) and
mobile printing.
• By migrating to LANDesk to manage the computer fleet, the District would save $109,900 annually
beginning in year two on recurring software maintenance costs. After testing and reviewingproposals, the committee felt that the LANDesk products performed better and offered the best valueand solution to the District.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
LANDesk Training and Implementation
The DII team will be on a short implementation timeline, in order to make the transition from Novel ZENWorks by
July 1, 2016. Training and implementation includes formal classes, as well as onsite support from LANDesk
technical representatives to ensure 100% success.
OverviewIntro to LANDESK
Management Suite
Core ServerRequirementsConfigurationCertificatesActivation
ConsolesRequirements
Installation
Layout - GroupsLayout - Custom Columns
Layout - Fast Find
Web Console Navigation
Role Based Administration
AgentsConfiguration
Deployment
InventoryInventory Scanning Architecture
Software DiscoveryCustom Data
Queries
Real-time Inventory
Software License
MonitoringDiscovering Software in the
Environment
Monitoring SoftwareWorking with Software Licenses
ReportingReporting Console
Different Report Types
Remote ControlConfiguration
Legacy
HTML 5
Software DistributionArchitectureDistribution Package
Delivery
Targeted MulticastScheduled TasksScheduling
Preferred Servers
ProvisioningArchitecture
TemplateToolbar
Deployment
Scheduling
Patch and CompliancePatch and Compliance
Architecture
Patch and Compliance Download
Content Types
Security ScanScan and Repair Settings
Patch Deployment
Scheduling
Endpoint SecurityAntivirusApplication Control
LDMS Firewall
Windows Firewall
Device Management
Supplemental E-Learning
VideosCloud Services Appliance(formerly Management GatewayAppliance)
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016
Enterprise Desktop Software Management Services
LANDesk Statement of Work for CyFair ISD
DII also asked for an implementation schedule from LANDesk. Because every implementation is
different, LANDesk provided a sample SOW (Statement Of Work) which would be customized forCyFair Independent School District. The implementation would be a thirty day rollout but the end
result would be that the product would be installed and running in the district. Click here for the
draft of SOW.
Device Imaging and Integration (DII)Posted by Larry Barrios, DII Manager January 19, 2016