Download - Employees Involvement
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Employees- Backbone of TQM
Improves the quality and productivity.
Aspects Of Employee Involvement
EMPLOYEE MOTIVATION
EMPLOYEE EMPOWEREMENT
TEAMS AND TEAM WORK
RECOGNITION AND REWARD PERFORMANCE APPRAISAL
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EMPLOYEE MOTIVATION
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EMPLOYEE MOTIVATION
Scott Defines Motivation is a process of stimulating
people to accomplish desired goals.
Importance of Motivation
Improves Employee Involvement.
Promotes Job Satisfaction.
Promotes Interpersonal Cooperation.
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Theories of Motivation
Maslows hierarchy of five needs.
1. physiological needs - Adequate Wage
2. Safety - Job security
3. Social needs - Recognition , Colleagues
4. Esteem needs - Promotion, Thank you5. Self Actualization Needs - Using abilities
to the full.
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HERZBERGS TWO FACTOR THEORY
Also known as Motivation- Hygiene Theory
There are 2 factors. Motivation factors or satisfiers.
Hygiene factors or Dissatisfiers.
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Motivation Factors Hygiene Factors
Achievement
Recognition
Responsibility
Working conditions
Pay and security
Company policy
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Hygiene factors
Necessary to maintain reasonable level ofsatisfaction.
Dont provide satisfaction but the absence
will dissatisfy.Motivation factors
Satisfies at the time of presence but
absence dont cause dissatisfaction.
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EMPLOYEE EMPOWEREMENT
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EMPLOYEE
EMPOWEREMENT
Empower- ability/ authority
Operation definition of empowerment
Empowerment is an environment in which peoplehave the ability, the confidence & the commitmentto take the responsibility & ownership to improvethe process & initiate the necessary steps to satisfycustomer requirements within well definedboundaries in order to achieve organizationalvalues and goals.
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Principles for Empowering Employees
Tell people what their responsibilities are?Give them the authoritys
Give them knowledge and information.
Provide them with feedback.
Trust them.
Treat them with dignity and respect.
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CHARACTERISTICS OF EMPOWERED
EMPLOYEES
They feel responsible for their own task.
They balance their own goals with theorganization.
They are challenged and encouraged.
They monitor and improve their workcontinuously.
They find new goals and change challenges.
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TEAMS AND TEAMWORK
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TEAMS AND TEAMWORK
TEAM - Group of people working together toperform common achievement / goal.
TEAMWORK - Cumulative actions of the team
during the achievement of goal.BENEFITS OF TEAMWORK
Improved solutions to quality problems.
improved communication.
improved integration.
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TYPES OF TEAM
Process improvement Team- Improvement
of process.
Cross functional Team- solving complex
problems. Natural work Team- normal routine work.
Self Directed/ self managed Team- plan,
execute &direct.
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Characteristics of successful Teams
Sponsor- person from qty council. Team charter- document/ person indicating
mission
Team composition- shouldnt exceed 10members.
Training- members are well trained.
Ground rules- basic rules.
Clear Objectives- Stated clearly.
Accountability- periodic status report.
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Well defined decision procedures.
Resources- tools. Trustmanagement trust on team.
Effective problem solving- efficient
methods.
Open communication- everyone should talk.
Appropriate leadership- leader who leads. Balanced participation
Cohesiveness- single unit not in subgroups.
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Barriers To Team Process
Insufficient training Lack of management support
Lack of planning
Project scope too large
No clear measures of success
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Recognition is a process whereby
management shows acknowledgement.Recognition is a form of employee
positive motivation.
The acknowledgement may be financial,
psychological in nature.
Reward is a tangible one, such asincreased salaries, gain sharing etc.
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NEED FOR RECOGNITION
Improve employees moral.
Create satisfied workplace.
Stimulate creative efforts.
Types ofrewards
Intrinsic rewards- Non monetary, appraisals
Extrinsic rewards- pay / compensation issues
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PerformanceAppraisal
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Performance appraisal is a systematic and
objective assessment or evaluation ofperformance and contribution of an individual.
Need for performance appraisal
To identify employees for salary revision,promotion etc.
To determine training and development needs.
To motivate employees.To validate the selection procedures.
To make the supervisors more observant of their
subordinates.
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PROCESS OF PERFORMANCEAPPRAISAL
1. Establish performance standards.
2. Communicate performance.
3. Measure actual performance.4. Compare with standards.
5. Discuss the appraisal with employees.
6. If necessary , take correction actions.