Download - Employee Competency Checklist
A journey
EMPLOYEE COMPETENCY CHECKLIST
SCUBA DIVING
• Tool – Why do we do it?
• Assists management
• knows the employee has been given all the instruction and training
• remember what has been done and what is left to do
• can successfully perform the duties of the job
• Assists the employee
• Management expectations
• How much more is there to learn/understand/perform
• Confidence – more comfortable faster
More formal – signed, written
EMPLOYEE COMPETENCY CHECKLIST
• Who
• Manager or Supervisor with the employee
• Why not a coworker
• Use Scuba example
• Good at instructing
• My own diving to do
• Safety
• Bad habits vs. correct way
• Coworker to shadow after trained – diving buddy
ECC
• Who continued
• HR will send out for new and transferred
• Unit manager/spv has access to handle existing
ECC
• What
• Tasks for the station and duty
• Grid – not title
• Open and close
• Are these going to change?
• Consistency across unit and organization
• Specialized enough to be useful
• Recipes
• Closing checklist
ECC
• Where – in the unit
• When
• Scuba example - in the water? On the boat?
• Under fire/Drowning – line of customers
• What experience is that for the customer? For the employee?
• What is the best time for the supervisor or manager? Middle of a meal?
• Schedule for a day or two NOT in their regular schedule if necessary when the manager/Spv can spend dedicated time
• Completed within 30 days for union positions
• 18 months for supervisor and management postions
ECC
• Process
• Created
• Unit with Quality Improvement Training Coordinator’s assistance
• Delivered to all existing employees
• Manager and Supervisor- parts
• QITC - parts
• Delivered to all transferring and new
• Manager and Supervisor - parts
• QITC - parts
ECC
• Safe
• Competent employees
• Understand expectations
• Benefits management, employee, customer
• Acclimate faster - part of the team
SCUBA