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Elisha Chiware
Debbie Becker
CPUT Libraries
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AgendaAgenda
The role of statistics in library operations and management planning
Statistics and the research librarianAccessing library statisticsThe CPUT Library statistical databaseA wider viewUsing statistics - Faculty programme review reportsThe future and ISO 9000
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The role of statistics in operations and The role of statistics in operations and management planningmanagement planning
Strategic planning Operational level
User experiences Service improvement
Institutional advocacy Benchmarking with HEI
libraries
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Statistics and the research librarianStatistics and the research librarian
Statistics on what? Describing & measuring the performance of your section Contribution to research, scholarship and community
services in your university Collection size and strength Number of postgraduate students and researchers Frequency of library visits and requests for assistance Trends in library use
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Statistics and the research librarianStatistics and the research librarian
User trends;
StatisticsResearch support librarian
Library management use:
•Annual report•Feedback to
faculty Library advocacy
– to resource allocators
More support
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Your feedback to faculty/departments
Usage trends of library resources by postgraduate students
Providing research committees with essential data on Post Graduate / Researchers’ information use and behaviour
Following up on your researchers’ research output e.g. using the standard platforms like
Scopus, Web of knowledge Is the research output of any significance
to the community?
Statistics and the research librarianStatistics and the research librarian
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AccessingAccessing library Statisticslibrary Statistics
Statistics as a toolStatistical database
Open software Commercial In-house
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Statistical databaseStatistical database
recording of annual statistics inputting of monthly statistics “official” library statistics access a variety of statistics in one place access to statistics via reports
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The approach to database designThe approach to database design
CHELSA Measures for quality in SA HEI LibrariesCHELSA Guide to self-review of University Libraries
2006In-house requirementsISO 2789 compliance (standard for the collection of statistical
data)
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The databaseThe database
Two components:
CHELSA data•Accessible to all Institutions
Institutional data •set up per institution•access restricted to institution
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Main featuresMain features
Security Data Reports Automated alert system Documents Help
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Data entryData entry
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Data entryData entryStaff member inputs data per counter
Counters available are based on access permissions
A detailed explanation is provided for each counter
All data input can be retrieved via reports
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Statistics – GeneralStatistics – General
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CHELSA reportsCHELSA reportsAvailable to all Institutions
Viewership restricted based on access permissions within the institution
Can view selected years per institution Can select which Institutions you want to view
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Statistics – GeneralStatistics – General
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Statistics - QueriesStatistics - Queries
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Statistics - BudgetStatistics - Budget
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Statistics - DatabasesStatistics - Databases
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Statistics - DatabasesStatistics - Databases
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Statistics - DatabasesStatistics - Databases
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Statistics – E-BooksStatistics – E-Books
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Statistics – Professional developmentStatistics – Professional development
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Statistics – Professional developmentStatistics – Professional development
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Statistics – TrainingStatistics – Training
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Statistics – TrainingStatistics – Training
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A wider viewA wider viewCHELSAIATUL communityAfrican Academic
Libraries
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Faculty programme reviewsFaculty programme reviews
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Faculty review statisticsFaculty review statistics
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Faculty reviews - Faculty reviews - Library Library usageusage
Example of the number of items circulated per user type within the department
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ProcessProcess Report includes: department budget allocation, ILL, database usage,
training statistics, etc. Librarians provide comment and insight Taken to University Quality Assurance Department for input Approved by Deans
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The future and ISO 9000The future and ISO 9000
Focus on client satisfactionFocus on value – Return on Investment
Well-kept statisticsResourcesTrainingMonitor usage
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Thank youThank you
Questions?Questions?