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Egypt Egypt E-Government ProgramE-Government Program
Eng. Nevine GamalEng. Nevine GamalProjects Manager Projects Manager
Ministry of State for Administrative Ministry of State for Administrative DevelopmentDevelopment
[email protected]@ad.gov.eg
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Public AdministrationPublic Administration
670+ Administrative entities (+branches)670+ Administrative entities (+branches) 5.7 Million 5.7 Million
Public Servants/Asst.: 2.2Public Servants/Asst.: 2.2 Clerks/operators/… Clerks/operators/…
Help: 0.92MHelp: 0.92M Office boys/ Electricians/Plumbers/…Office boys/ Electricians/Plumbers/…
Gov. Employed: 1.57MGov. Employed: 1.57M Teachers/ Doctors/…Teachers/ Doctors/…
Special: 1MSpecial: 1M Academia/Judiciary/…Academia/Judiciary/…
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Public Administration Public Administration ReformReform
Organizational restructuringOrganizational restructuring
Human capacity buildingHuman capacity building
e-Government e-Government
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e-Government Program e-Government Program ComponentsComponents
InfrastructureInfrastructure
Enterprise Resource PlanningEnterprise Resource Planning
National DatabasesNational Databases
ServicesServices
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eGov: InfrastructureeGov: Infrastructure
LegislationLegislation StandardsStandards Certificate Authorities Certificate Authorities
RootRoot RetailRetail GovernmentGovernment
eGov Portal and Gateway InfrastructureeGov Portal and Gateway Infrastructure
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Enterprise Resource Enterprise Resource PlanningPlanning
E-Procurement PortalE-Procurement Portal GRP modules (HR, Payroll, Procurement, GRP modules (HR, Payroll, Procurement,
Inventory, Accounting and Budgeting).Inventory, Accounting and Budgeting). Deployment of Accounting systems in (~16,000 Deployment of Accounting systems in (~16,000
units)units) E-Inventory Project.E-Inventory Project. E-ArchivingE-Archiving Medical Archive system.Medical Archive system. Court Session Automation.Court Session Automation.
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National DataBasesNational DataBases
National ID (early 1980's + new smart)National ID (early 1980's + new smart) Health record/Health insuranceHealth record/Health insurance Real Estate.Real Estate. Subsidy/Family database and cardsSubsidy/Family database and cards
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e-Servicese-Services
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www.misr.gov.egwww.misr.gov.egwww.egypt.gov.egwww.egypt.gov.eg
www.bawaba.gov.egwww.bawaba.gov.eg
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Bawaba V2Bawaba V2
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Online Services (80+)Online Services (80+) Traffic Service: Car License RenewalTraffic Service: Car License Renewal Taxation Services: Registering, declaration Taxation Services: Registering, declaration
formsforms Tanseeq service: Enrollment to public Tanseeq service: Enrollment to public
universitiesuniversities Civil Service Organization: National ID, Civil Service Organization: National ID,
Family Status Birth/Death/Marriage/Divorce Family Status Birth/Death/Marriage/Divorce Certificates, Certificates,
Electricity Service: Invoice and Usage info Electricity Service: Invoice and Usage info Telecom Egypt e-Bill: Bill paymentTelecom Egypt e-Bill: Bill payment Students Dorms Service: Application Students Dorms Service: Application Tourism Police: ComplaintsTourism Police: Complaints Export Information Service: Exporting Export Information Service: Exporting
Information including Customs, Shipments, Information including Customs, Shipments, vessels, etc… vessels, etc…
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Online Services (ctd)Online Services (ctd)
Egyptian Libraries consultationEgyptian Libraries consultation Train TicketingTrain Ticketing Regional Buses Ticketing Regional Buses Ticketing Opera House TicketingOpera House Ticketing …… And many others…And many others…
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Citizen RelationshipCitizen Relationship(CRM-Complaint)(CRM-Complaint)
Via:Via: Call Center via fixed phone (19468 or Call Center via fixed phone (19468 or
19GOV)19GOV) EmailEmail FaxFax
15 entities (central/separate)15 entities (central/separate) PM officePM office eGovernment Portal (Bawaba)eGovernment Portal (Bawaba) Ministry of InteriorMinistry of Interior Water CompaniesWater Companies ……
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Business ServicesBusiness Services
Large account Electricity billingLarge account Electricity billing
QIZQIZ companies enrollment companies enrollment
Investment Information PortalInvestment Information Portal
Business Portal.Business Portal.
E-Procurement Portal.E-Procurement Portal.
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Local Administration Local Administration ServicesServices
Single window model in municipal offices Single window model in municipal offices (e-Alexandria, Red Sea, Suez, Greater (e-Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services:Cairo, …) providing multiple services: Building permitsBuilding permits Commercial licenses for shopsCommercial licenses for shops Street AdvertisementsStreet Advertisements Street works permitsStreet works permits Low cost housesLow cost houses Habitation taxesHabitation taxes Others…Others…
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Implementation Implementation MechanismsMechanisms
Outsourcing to Private sectorOutsourcing to Private sector PPP (financed by Private)PPP (financed by Private) Alliances with Major international Alliances with Major international
Vendor:Vendor: MicrosoftMicrosoft OracleOracle IBMIBM HPHP
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ChallengesChallenges Low ICT penetrationLow ICT penetration Computer illiteracyComputer illiteracy High Illiteracy rateHigh Illiteracy rate Cash society/low plastic money penetrationCash society/low plastic money penetration Unadapted legislative environmentUnadapted legislative environment Limited automation in Public administrationLimited automation in Public administration Inefficient/ill defined Business ProcessesInefficient/ill defined Business Processes Limited enthusiasm of staff/high managementLimited enthusiasm of staff/high management Limited budgetLimited budget Lack of expertiseLack of expertise CorruptionCorruption
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ImpactImpact
Limited utilization (<1%)Limited utilization (<1%)
Limited public/professional Limited public/professional awarenessawareness
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Immediate PlansImmediate Plans
Increase of e-services utilization:Increase of e-services utilization: Awareness campaign targeting mainly Awareness campaign targeting mainly
youthyouth Availing additional access channels Availing additional access channels
Telephone (call centers/IVR), Telephone (call centers/IVR), community service centers, …community service centers, …
Roll out of successful pilotsRoll out of successful pilots
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UN Pan IndexUN Pan Index
192 countries
YearRankE-GovInfrastructureHuman Capital
2003140162106140
2004136140105138
20059959103140
20087928115129