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Effective Management Award
Dace AizstrautaState Chancellery
Policy Coordination Departmentconsultant
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The Award
• Established by Latvian
Employers Confederation in 2005• 2007 in cooperation with
the State Chancellery• 3 categories:
– Private enterprises– Municipalities– State institutions
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Applicants
• Private companies (10)• State institutions (13)• Local municipalities (5)
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Criteria1. Description of organizational management
2. Introduction of the service a. Connectedness with strategy, mission, etc.
b. Communication strategy, availability of information, involving citizens/customers into the service development process
c. Quality, risk and finance management systems – improving service quality
3. The resultsa. Description (indicators, analysis)
b. Innovative approach
c. Organizational benefits/change
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Top 3
• State institutions– The State Social Insurance Agency – Road Traffic Safety Directorate – Latvian Blood Center & The Treasury
• Local municipalities– Jēkabpils– Valmiera– Liepāja
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The State Social Insurance Agency
• Cooperation with private sector to improve service quality– Cash payments replaced by transfers– Function delegation to private sector
• To increase efficiency by optimizing the organizational processes in cooperation with partners
• Results– savings and economy (~650 000 eur monthly)– Increased service quality– Decreased the amount of work for serving clients directly– Organizational benefits – trust in themselves, courage to involve in
similar projects in the future
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Road Traffic Safety Directorate
• Development of vehicle and drivers registry
• To provide high quality registry with broad usability options
• Results– Client satisfaction
– Easy and accessible services that meet clients needs
– Precise data – many users and wide analysis options
– Increased road safety
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Latvian Blood Center
• Information campaigns to popularize donor movement
• To promote donor movement development in Latvia thus helping those in need of blood transfusion
• Results:– Increased number of first time donors
– Increased number of donors
– Simplified procedures
– Client satisfaction
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The Treasury
• Management system and card payments
• To provide qualitative services using modern technologies aiming at effective resource management and client satisfaction
• Results:– Savings and economy (~ 80 000 Eur/year)– Simplified budget monitoring– Simplified and faster process for client– (no complaints received on this service)
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Thank you!