Download - Effective Communication Ppt
-
8/10/2019 Effective Communication Ppt
1/42
EFFECTIVE COMMUNICATION
-
8/10/2019 Effective Communication Ppt
2/42
The major objective of this program is to close that
gap and ensure that whenever YOU communicate you
ALWAYS get the desired response.
-
8/10/2019 Effective Communication Ppt
3/42
Half the world is filled with people who have something to say and cant
say it and the other half, of people who have nothing to say
and keep on saying it.
- Robert Frost
All of us communicate, getting in touch with people nowadays is more
about punching keys on the computer and buttons of telephone.
Communication is easy- anytime, anywhere and anyhow.
But is it always effective?????????????
There is the whole world of difference between
communication & Effective communication.
-
8/10/2019 Effective Communication Ppt
4/42
Communication-It is an exchange of ideas, thoughts andfeelings between two or more entities.
We communicate our thoughts and feelingsto family, friends, co-workers and strangersevery hour of every day.
-
8/10/2019 Effective Communication Ppt
5/42
Need for Effective Communication
An infant -------- CRYING
Child-------------- LACK OF WORDS / ACTIONS
Adult-------------- LACK OF WORDS, NOT ABLE TO PUT ACROSSTHOUGHTS, IDEAS ETC.
-
8/10/2019 Effective Communication Ppt
6/42
-
8/10/2019 Effective Communication Ppt
7/42
-
8/10/2019 Effective Communication Ppt
8/42
What is the difference!!
What distinguishes Good and Effective communication
from its poor and ineffective counterpart is:-
The Desired Response/Feedback:-
This is what the sender was hoping to invoke in the receiver
after the initial communication. This could be in the form of
acknowledgment/ action or a verbal reply.
This is the deciding factor in any communication.
-
8/10/2019 Effective Communication Ppt
9/42
Types ofCommunication
Verbal Non Verbal
Communication is not mere words.
To understand the message completely, we have to not only understand
WHATis being said but also HOW it is being said.It is a perfect blend of both verbal as well as non verbal.
Verbal Communication : It is all about spoken words e.g. dialogues,telephonic conversation, face to face, presentations, meetings, conferences,debate etc. Verbal form is direct and tend to evoke an immediate response.
Language also plays an important role in this.
Non verbal Communication:Written words andBody language
-
8/10/2019 Effective Communication Ppt
10/42
The most effective way of conveying a message is by making an eyecontact with the listener, maintaining good posture and keeping yourbody and facial features relaxed.
Written Communication :
When verbal communication is not possible due to any reasons, weadapt to written communication.
This could be because----
1. The person is far away
2. We have to send in more information
while writing be it very clear, keep it short and Sweet and be precise.
-
8/10/2019 Effective Communication Ppt
11/42
"Since I have to go to my village to sell my land along with
my wife, please sanction me one-week leave."
from an employee who was performing the "mundan"
ceremony of his 10 year old son:"as I want to shave my son's head off, please leave me fortwo days..."
Leave-letter from an employee who was performing his
daughter's wedding:"as I am marrying my daughter, please grant a week'sleave.."
-
8/10/2019 Effective Communication Ppt
12/42
"As my mother-in-law has expired and I am only one responsiblefor it, please grant me 10 days leave."
"Since I've to go to the cremation ground at 10 o-clock and I maynot return, please grant me half day casual leave"
"I am suffering from fever, please declare one-day holiday."
"As I am studying in this school I am suffering from headache. Irequest you to leave me "
"As my headache is paining, please grant me leave for the day."
-
8/10/2019 Effective Communication Ppt
13/42
Covering note:"I am enclosed herewith..."
"Dear Sir: with reference to the above, please refer tomy below..."
"My wife is suffering from sickness and as I am heronly husband at home I may be granted leave".
Letter writing:-"I am well here and hope you are also in the samewell."
-
8/10/2019 Effective Communication Ppt
14/42
A candidate's job application:
"This has reference to your advertisementcalling for a ' Typist and an Accountant -Male or Female'... As I am both(!! )for the
past several years and I can handle bothwith good experience, I am applying for thepost.
-
8/10/2019 Effective Communication Ppt
15/42
-
8/10/2019 Effective Communication Ppt
16/42
Movement Part of Body Action Effect
Limbs Fists Tightly closed Tension/Anger
Vigorous HandMovements
Hyperactive/
Body Posture Leaning Forward Deep Interest
-
8/10/2019 Effective Communication Ppt
17/42
Listening
-
8/10/2019 Effective Communication Ppt
18/42
-
8/10/2019 Effective Communication Ppt
19/42
-
8/10/2019 Effective Communication Ppt
20/42
Busting The Barriers
-
8/10/2019 Effective Communication Ppt
21/42
-
8/10/2019 Effective Communication Ppt
22/42
-
8/10/2019 Effective Communication Ppt
23/42
Tips for improving Communication SkillsWhen Verbally Communicating:-
1. Keep an open mind about what people say.
(Dont presume anything before he has completed.)
. 2. Ask a specific question if you want a specific answer.
3. Take notes wherever possible.( particularly for a Telephonic conversation)
4. Speak in as natural tone as possible to create warm
environment.
5. Use humour where and when appropriate.
6. Avoid using unclear and complex words.
7. Always try to put yourself in others situation while inthe midst of conversation and respond accordingly.
8. Do give relevant feedback.
-
8/10/2019 Effective Communication Ppt
24/42
Tips for Effective CommunicationWhen Writing :-
Use simple language.
Order your thoughts. Visualize the reader when writing a long report or
letter.
Read your report / letter after a while.
Add meaningful headlines and captions. Use colorful images and visuals
wherever/whenever possible.
-
8/10/2019 Effective Communication Ppt
25/42
-
8/10/2019 Effective Communication Ppt
26/42
-
8/10/2019 Effective Communication Ppt
27/42
-
8/10/2019 Effective Communication Ppt
28/42
-
8/10/2019 Effective Communication Ppt
29/42
-
8/10/2019 Effective Communication Ppt
30/42
-
8/10/2019 Effective Communication Ppt
31/42
-
8/10/2019 Effective Communication Ppt
32/42
-
8/10/2019 Effective Communication Ppt
33/42
-
8/10/2019 Effective Communication Ppt
34/42
-
8/10/2019 Effective Communication Ppt
35/42
-
8/10/2019 Effective Communication Ppt
36/42
-
8/10/2019 Effective Communication Ppt
37/42
-
8/10/2019 Effective Communication Ppt
38/42
-
8/10/2019 Effective Communication Ppt
39/42
-
8/10/2019 Effective Communication Ppt
40/42
-
8/10/2019 Effective Communication Ppt
41/42
-
8/10/2019 Effective Communication Ppt
42/42