Download - Effective communication for leaders
Improve LEADERSHIP Skills through Effective COMMUNICATIONSpeaker: MARY ROSE F. MONTANO
COMMUNICATION DEFINEDShared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators
Communication FunctionsPracticalSocialDecision MakingPersonal Growth
Communication Climate We are always communicating. The message sent is not necessarily
the same message received. A part of the message is who sends
it. The meanings of words are inside of
us. Communication is learned.
Communication Climate We are always communicating. The message sent is not necessarily
the same message received. A part of the message is who sends
it. The meanings of words are inside of
us. Communication is learned.
THE COMMUNICATION PROCESS
Communication Channels (proper channel is vital; each communication channel has different strengths and weaknesses)
Encoding Messages (all messages must be encoded into a form that can be conveyed by the channel chosen; simple, clear, appropriate language)
Decoding Messages (successful decoding is vital for preventing misunderstanding)
Feedback (receivers provide feedback; effective communicators should pay close attention to it)
INTERPERSONAL SKILLS FOR COMMUNICATION
Verbal Communication – what we say and how we say itNon-verbal Communication – what we communicate
without words (body language)Listening Skills – how we interpret both the verbal and
non-verbal messages sent by the othersNegotiation – working with others to to find a mutually
agreeable outcomeProblem Solving – working with others to identify, define
and solve problems Decision Making – exploring and analysing options to
make sound decisionsAssertiveness – communicating our values, ideas,
beliefs, opinions, needs and wants freely
GOOD NEWS You already have interpersonal skills and have been developing these skills since childhood!
NON-VERBAL COMMUNICATION
Facial expressions The tone and the pitch of the voice
Gestures displayed through body language (kinesics)
The physical distance between he communicators (proxemics)
3 TYPES OF GESTURES «EMBODYING LEADERSHIP TRAITS»
GOOD – STRONG POSTURE & POSITION
The Give – say what you really mean – deliver the message clearly
The Show – add feelings – sincerity – confidence – belief
The Chop – body language proper to your flow and content
NON-VERBAL MESSAGES ALLOW PEOPLE TO… convey information about their emotional state
define or reinforce the relationship between people
provide feedback to the other person
Observe your audience’s non-verbal communIcatION and… Regulate the flow of communication
Reinforce or modify what is said in words (when noticed confusion)
7 Cs of Effective Communication
CompletenessThe message must be complete. It
should convey all the facts required by the audience. The sender of the message must take into consideration the receiver and should communicate all the facts and figures related to the message.
ConcisenessConciseness means communicating what
you want to convey in least possible words. Conciseness is a necessity for effective communication. Concise communication has following features: ◦ It is both time-saving as well as cost-saving. ◦ It underlines and highlights the main message.◦ Concise communication provides short and
essential message in limited words to the audience.
◦ Concise message is more appealing and comprehensible to the audience.
Consideration Consideration implies “stepping into the
shoes of others”. Effective communication must take the audience into consideration, i.e, the audience’s view points, background, mind-set, education level, etc. Make an attempt to envisage your audience, their requirements, emotions as well as problems. Ensure that the self-respect of the audience is maintained and their emotions are not at harm.
ClarityClarity implies emphasizing on a specific
message or goal at a time, rather than trying to achieve too much at once. Clarity in communication has following features: ◦It makes understanding easier. ◦Complete clarity of thoughts and ideas
enhances the meaning of message. Clear message makes use of exact,
appropriate and concrete words
ConcretenessConcrete communication implies being
particular and clear rather than fuzzy and general. Concreteness strengthens the confidence. Concrete message has following features: ◦It is supported with specific facts and
figures. ◦It makes use of words that are clear
and that build the reputation. Concrete messages are not
misinterpreted
CourtesyCourtesy in message implies the message
should show the sender’s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic. Courteous message has following features: ◦ Courtesy implies taking into consideration both
viewpoints as well as feelings of the receiver of the message.
◦ Courteous message is positive and focused at the audience.
◦ It makes use of terms showing respect for the receiver of message.
It is not at all biased
CorrectnessCorrectness in communication implies that there
are no grammatical errors in communication. Correct communication has following features: ◦The message is exact, correct and well-timed. ◦If the communication is correct, it boosts up
the confidence level. ◦Correct message has greater impact on the
audience/ readers. ◦It checks for the precision and accurateness of
facts and figures used in the message. ◦It makes use of appropriate and correct
language in the message.
LEADER = COMMUNICATOR
GOOD COMMUNICATORS = GOOD LEADERS
GREAT LEADERSHIPis not just about planning, organizing and controlling
ART of CLEAR COMMUNICATION
CLARITY of Speech
Communicator –in - chief
BE “YOURSELF”
THINK OF YOUR COMMUNITY or YOUR TEAM
TALK less
SAY more
CONNECT
CONVEY
CONVINCE
INFLUENCE
A LEADER’s PRESENCE
STAND OUT FROM
THE CROWD!
“Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.”Stephen Covey, The 8th Habit