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E2 – ePASS and Expedites
An overview of how counties have established a functional process for managing ePASS queues and applications.
NC Work Support Strategies Leadership SummitMarch 25, 2014
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Agenda
Goal of Session Introduction of Presenters Panel Presentations
Specific county Q&A following each presenter
Q&A and Group Discussion Wrap-up and Adjourn
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Goal
Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.
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County Presenters
Buncombe Kelli Buckner, IMA II Trish Wallin, IM Program Administrator Rob Morrell, Human Services
Planner/Evaluator Harnett
Daphne Tyler, IM Program Administrator Mecklenburg
Rodney Adams, Director, Economic Services Division
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Buncombe County
Kelli Buckner [email protected]
Trish [email protected]
g
Rob Morrell [email protected]
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Buncombe County Economic Services
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ePASS & Expedite Application Flow
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• Processing Assistant pulls Processing Assistant pulls from Queuefrom Queue
• Processing Assistant Processing Assistant assigns applications assigns applications according to rotationaccording to rotation
• Expedite Applications are Expedite Applications are marked in marked in Northwoods/Compass Northwoods/Compass systemsystem
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Shows that application Shows that application has been screened as has been screened as
expediteexpedite
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• Allows prioritization of applications• Families receive benefits timely
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Q&A with Buncombe
County
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Q&A with Harnett County
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Mecklenburg County
Rodney Adams Rodney.Adams@mecklenburgcounty
nc.gov
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FNS Process Diagram
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MA Process Diagram
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Combo Process Diagram
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ePASS Process Diagram
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FNS Recerts Process Diagram
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Q&A with Mecklenburg
County
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General Questions
and Group Discussion
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Thank you and enjoy the rest of the
Summit!