DPIE PresentationMay 30, 2013
CREATING THE PRINCE GEORGE’S COUNTY DEPARTMENT OF
PERMITTING, INSPECTIONS & ENFORCEMENT (DPIE)Rushern L. Baker, IIICounty
Executive
Issues Driving the Creation of DPIE
Lengthy permitting process times
Numerous locations of responsible agencies
Fragmented authority/responsibility among multiple agencies
Functional redundancy and duplication of effort
Inconsistent plan reviews and resulting rework
Inefficient manual and paper-based processes
Weak code enforcement of property standards
Long time to resolve code violationsThese issues are impediments to economic development and
neighborhood revitalization. 2
Transformation Process
StakeholdersBaker
Transition Team
Industry and Environmental Groups, and
Business Leaders
Elected Officials
Staff
Products
Desired Outcomes
Simple TimelyPredicta
ble
Process Transformat
ion Team
Recommendations
Best Practices Survey
Accountability Plan
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Multiple Agencies and Locations
Department of
Environmental
Resources
Department of Public
Works and Transportati
on
FIRE & EMS
Health Department
State Highway
Administration
Park and Planning
Commission
Washington Suburban Sanitary
Commission
Soil Conservatio
n District
Office of Law
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DPIE Mission
To promote economic development and
redevelopment in Prince George’s County and
protect the health and safety of County
residents, businesses and visitors through
highly integrated and efficient permitting,
inspection and licensing services that ensure
compliance with established building codes
and property standards.
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DPIE Goals
To create a one-stop, high-quality, customer-friendly experience for permit applicants, licensees, and property owners.
To deploy more fully-integrated, technology-enabled and streamlined processes to more efficiently and effectively perform project permitting, construction inspection, code enforcement, and business licensing functions.
To simplify the permitting, inspection and licensing functions and make them more timely and predictable for all stakeholders.
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Functions in Reconfigured Agencies
DER DPW&T M-NCPPC
HEALTH DPIE
Sustainability Policy and Standards
Environmental
Policy
Watershed Management
Waste
Management
Animal Management
Transportation Policy and Standards
Transportation Planning and
Design
Transportation Construction
Transit Services
Highway Services
Traffic Engineering
and Operations
Trip Center
Snow Removal
Regulatory Signs
Comprehensive Planning
Zoning
Land Use Planning
Historic Preservation
Transportation Planning
Demographic Research
Urban Design Review
Subdivision Review
Food Service Inspections
Pool/Spa Inspections
Subdivision Review
Health Impact Assessments
Public Health Complaint
Investigations
Lead & Healthy Homes
Monitoring Well Permits
Issuance
Food Service Manager Training
Permit Administrat
ion
Plan Review
Construction
Inspection
Code Enforcemen
t
Business Licensing 7
Key Dimensions of the Transformation
Organizational structure and staffing
Building space and layout
Process streamlining to improve efficiency and
effectiveness
Technology-enabled permitting, plan review,
inspection, enforcement and document management
Performance measurement, analysis and reporting
Budget and funding sources
DPIE Implementation - July 2013
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Organizational Structure and Staffing
Consolidate staff from 9 agencies in one location
Work collaboratively on permit processing, plan
review, inspection, enforcement and licensing
280 DPIE staff augmented by 85 co-located staff
from other County, bi-county, and State agencies
Align line personnel into two functional groupings:
Permitting & Plan Review and Inspections &
Enforcement
Group staff personnel into an Administrative
Services group in the Director’s Office 9
DPIE Functional Organization Chart
DPIE
ResBuilding
Building
Permitting & Plan Review Inspections & Enforcement
Utility/Technical Support
Water & Sewer/
Plumbing/Gas
Connections
Plan Permit Review
Permitting & Licensing
Special Services• Homeowners • Mega Projects
Business Licensing
Cashier
Sediment & Erosion
ControlState Hwy
Housing Property
Stds
Site/Road
Zoning/Comm
Property Stds
Comm Building
Fire Prevention
& Life Safety
Health
Health Food
Protection
Co-Located Sections
Site/Road
Health Environ
Engineering
Environ-mental Review
Site/Road Plan Review
Building Plan Review Inspections Enforcement
Permit Processing
• Plan Screening/Distribution
• Building Permit Processing
• Site/Road Permit Processing
Traffic
Delegated Sections
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DPIE Building Space and Layout
Locate customer-facing functions on first floor of DPIE Building: Welcome Station Permit Center
– Customer Service Counter– Self-Service Kiosks– Permit Intake and Issuance– Plan Screening– Walk-Thru Plan Review
Special Service Suites– Homeowners– Mega Projects
Business Licensing Center Cashier’s Office
Customer – facing business functions located on first floor of DPIE Building – not the sixth floor! 11
Business Process Streamlining
Significantly reduce the number of permit case types Apply standardized workflows and operating
procedures Concurrent plan review across disciplines and
agencies More consistent plan reviews and reduced rework Reduce time and cost of plan submission, review,
revision Pre-acceptance screening of submitted plans based
on comprehensive checklists of plan contents Packaged submission, review, and revision of plan
documents and tracking of process steps DPIE website to be launched July 1, 2013 and will be
enhanced on an on-going basis by DPIE staff Enable customers to apply on-line for selected permits and
fee payment Provide access to DPIE policies, procedures, forms,
checklists, other portals
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Technology Initiatives ePermits Enhancements: Improve productivity of DPIE
staff, precision of business processes and value of stored permit data
Online Building Permit Application: Customers to complete selected permit applications electronically rather than manually
Online Electrical and Special Utility Permits: Customers to complete Electrical and Special Utility permitting processes online
ePlan (ProjectDox): Customers submit architectural/engineering plans online electronically and interact with permit reviewers online.
Business Licensing Automation: Automate manual paper-based process by integrating business licensing with ePermits for permit/ID issuance and process/records tracking
Govolution On-Line Payment: Customers pay online for permit and licensing fees by credit card or check either remotely or at a kiosk
Q-nomy: Advanced queue management system to route customers for permit, license, and cashier services
Wireless Internet Access: WI-FI access on first floor
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Performance Measurement & Budgeting
Performance Measurement and Reporting Time-series performance relative to:
– Timeliness– Resource requirements (efficiency)– Quality– Outcomes (effectiveness)
Cross-sectional performance relative to:– Performance between sections in the same or similar divisions (plan
review, inspections, enforcement)– Performance relative to similar functional units in comparable
jurisdictions
Budgeting and Funding Budget defined for FY2014 as part of the General Fund
(operating and capital) Current fee structure to be reviewed in FY2014 to compare
fees to cost basis and comparable jurisdictions and update fees to be more appropriate and self-sustaining
Subsequent budget years will convert budget to a self-sustaining DPIE Enterprise Fund based on enhanced fee structure
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Transition Plan Implementation
Continue to engage stakeholders
Meet with employees affected by the change
Conduct intense training
Test the new processes and systems before July 1, 2013
Elements of the Next Phases of
Transformation Evaluate and address
entitlement process issues Review fees and cost to do
business Determine appropriate
funding mechanism Continue to develop and
automate workflows Implement a new permits
system Implement measurement
and quality assurance
The Road Ahead
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Lasting Legacy of DPIE
Prince George’s County will be: More focused and forward thinking More customer friendly and convenient More predictable and consistent More efficient and responsive More attractive to residents, businesses and
the development community, which will….
CREATE JOBS, TAX REVENUES and AMENITIES
the COUNTY DESERVES
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