8/10/2019 Director Operations VP Sales in Chicago IL Resume Rand Gloger

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847 452-2329 Phonerand.gloger@mindspring.com E-mailGreater Chicago, IL.

Rand Gloger

Target Roles

mpetencies

roficiencies

Director Operations / Regional Manager / Vice President Sales

Over 20 years of strategic planning, P&L evaluation and oversightwith decisive inventory, expense, and shrink control accountability including over 15 yearsof successful multi-store traffic and profit growth. Strict. measureable risk management

Extensive associate recruitment, training, coaching and mentoring. Passionate abouthiring right the first time, associate and management training, succession planning, motivation,and personal growth.

Over 15 years consistent success growing traffic, sales, margin, profits, with soundexpense control , and team development in a multi-store leadership and manager capacity.

Over 15 years as a sales manager servicing retail and institutional accounts, building andgrowing an effective national commissioned sales organization, designing new product designsand specifications, sourcing, QC, QA, import and export, in-store POP material design, advertising

An inspiring business leader who resolves opportunities by being respectful ofthe individual, approachable, fair, and decisive while holding each associate accountable fortheir personal performance to exceed the companys expectations.

Over 25 years of diversified experiences include strategic planning, store startupand development, merchandise assortment and space planning, complete back to front dooroperational discipline implementation, and all facets of inventory control. Changed the businessmodel of a store front retail / wholesale business to become the international sales and marketmaker in our industry.

Interactive business relations with regional, national and international accountsthrough effective communication and win/win collaboration with senior and executive levelmanagement.

Lead site selection and lease negotiator. Responsible for the total facilitiesmaintenance of company owned and leased facilities throughout greater Chicago, IL. andMilwaukee, WI.

8/10/2019 Director Operations VP Sales in Chicago IL Resume Rand Gloger

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Successes

and

Impact

2008 -Present Store of the Future, LLC Chicago, ILManaging Director / Principal

With 8 other retail category specialists in all aspects of retailmanagement and leadership, built a company that consults and advises retailers, specialty,small box and mid-size businesses in specific efficiency and profit building projects from salestraining to expense control to sourcing and space allocation, visual merchandising, from legalopportunities to loss prevention and risk management.

Guided national franchise retailer to re-examine and re-assort their specificdepartmental offerings to improve inventory turn while improving (7.2%) YOY profit marginthrough full service to the customer training and role playing strategy. This also served toimprove customer satisfaction metrics to a 37% increase.

Created an industry specific training program derived from the metricmeasurements of the effectiveness of in - house sales performance for a national big boxchain specialty electronics retailer. This resulted in a profit margin improvement of 13%against the previous yearsperformances in a down trending market.

Consulted with a franchise retailer to eliminate the location cost and oversightof a warehouse by improving the efficiencies of the local stores to manage those functions.This improved delivery efficiency raising customer satisfaction metrics.

Personally directed a store level, measured culture change project with a large,

national retailer with proven immediate measurable successes in sales, traffic, KPI andcustomer satisfaction metrics.

Currently working with an international retailer to improve their warehouseefficiencies and distribution in their fastest growing market (South America).

2010-2012 Sears Holdings, Corporation Chicago, ILStore General Manager

This was part of a Store of the Future, LLC on premises, project.

Oversaw the management of a full line Sears Department Store in inner cityChicago, occupying 3 levels, leading 120 associates and coaching 11 specialty managers.

Grew 79thStreet location to a top performing store with comp sales increase. 10.6%YOY, 14.9% ahead of the company 13.1% ahead of the South District, with a profit marginincrease (from 27% to 32.7%).

Reduced shrink in first year from 4.7% to 0.5% through associateawareness and award system. Second year shrink performance improved to 0.37%.

Largest YTD customer service score (CSAT) improvement in South Chicago District2011 and YTD 2012 (from 66% to 79%).

District Coach for Customer Service training and Process improvement.

District Coach for Soft Lines and accessory performance and visual merchandising.

Complete operational, P&L responsibility and accountability.

Measurable successes due to the disciplines of my core competencies.

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Successes

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Impact

More

2003-2008 Family Dollar Stores Chicago, ILArea Operations Manager

Oversaw, led and managed the day to day operations of 23 70 high volume($15M - $53M)Dollar-format stores in inner-city Chicago.

Overall strategic planning, P&L, forecasting, budgeting, execution, oversight andaccountability.

One of the companys 5 national training managers for district managers and newlypromoted area operations managers for the Chicago, Milwaukee, Atlanta and Memphis markets.

Oversaw the succession planning to recruiting, staffing, training of the entire 500 +person staff. Succession Planned / Trained / mentored 7 store managers to ascend to a districtmanager position.

On a scale of 10, drove customer satisfaction levels via secret shopper level to9.8 rating on 1-10 scale.

Recovered additional $382k in shrink improvement 2008 after $424k in shrinkimprovement in 2007.

Surya Carpet, Inc. Secaucus, NJNational Sales Manager

Increased annual sales from $1.1million to $16.2 million in first two years concurrentlyadding $2.9 million additional profit to the corporate bottom line. Ultimately, took the companyssales to $100M and net profit (after all expenses) to 13% of sales.

Created and developed a new business adventure (institutional) for the corporationthat delivered an additional $3.2 Million to the corporate profit.

Hired, trained and managed 11 commissioned sales agencies across the U.S. / Europe.

Personally developed and maintained national account Big Box,department store, home center account client base in the U.S., European and Canada.

Complete P&L forecasting, strategic planning and oversight responsibility andaccountability.

P.G. Berland Paint & Wallpaper Chicago, ILGeneral Operations Director / Vice President

Hired to re-assort and re-merchandise the companys 23 retail stores and 14 leaseddepartments in Illinois and Wisconsin to profitability and ultimately for sale.

Brought the company to permanent profitability in 120 days by reducing office staff,establishing in-store sales training and sales floor etiquette, and holding store managers accountable.

Set disciplines for all facets of strategic planning, merchandising, P/L oversight, hiring

and company operations.

Leading a team of 4 managers, created companys Human Resource department and policies.

Established job descriptions and performance review guidelines for allassociates both office and store level.

Organized and implemented the development of the corporate guide for storeoperations and processes.

Negotiated final sale of the company to The Sherwin Williams Company, Cleveland, Ohio

8/10/2019 Director Operations VP Sales in Chicago IL Resume Rand Gloger

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