Strengthening scheme outcomes in Victoria
Denise Cosgrove
Chief Executive, WorkSafe
27 February 2014
Our Vision Victorian workers returning home
safe every day
Our Mission Working with the community to deliver
outstanding workplace safety, together with
quality care and insurance protection to
workers and employers
WorkSafe 2017 outcomes
Page 3
WorkSafe 2017 targets
Summary of results
Strong Safety results
Modest
progress Service results
Improved Return to work results
Positive Financial Results
We have challenges ahead
• Victorian workplaces are changing and these shifts impact on workplace safety and return to work
• Our performance is at risk of reaching a plateau
• Victoria expects us to do more
4-week claim trajectory
Projected trend based on a 0% change in the March 2013 year-on-year result.
2.0
2.2
2.4
2.6
2.8
3.0
3.2
3.4
Ju
n-0
7
De
c-0
7
Ju
n-0
8
De
c-0
8
Ju
n-0
9
De
c-0
9
Ju
n-1
0
De
c-1
0
Ju
n-1
1
De
c-1
1
Ju
n-1
2
De
c-1
2
Ju
n-1
3
De
c-1
3
Ju
n-1
4
De
c-1
4
Ju
n-1
5
De
c-1
5
Ju
n-1
6
De
c-1
6
4 Week CpMHW
Current trend projection
WorkSafe 2017 Target
Not yet at work
18.00%
19.00%
20.00%
21.00%
22.00%
23.00%
24.00%O
ct-
07
Ap
r-0
8
Oct-
08
Ap
r-0
9
Oct-
09
Ap
r-1
0
Oct-
10
Ap
r-1
1
Oct-
11
Ap
r-1
2
Oct-
12
Ap
r-1
3
Oct-
13
Ap
r-1
4
Oct-
14
Ap
r-1
5
Oct-
15
Ap
r-1
6
Oct-
16
Ap
r-1
7
Not yet at work
W2017 target
Current trend projection
81.00%
82.00%
83.00%
84.00%
85.00%
86.00%
87.00%
88.00%
2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17
'Employee/worker service'
W2017 Target
Current trend projection
Service targets and trajectory
A well-managed program of change
focused on the future
Safety / Health & Safety Strategy
including Modern Regulator
/ Initiatives arising from the
Health & Safety Strategy
Return to work
/ Health Benefits of Safe
Work
/ Better at Work project
Service
/ Online claims management
for injured workers and
employers
/ Streamlined treatment
requests
Sustainability / Value for Money Review
/ Agent Model Review
/ Our People Strategy
/ IT Strategy
Agent Model Review
Objectives
• Create more scope for Agents to innovate;
• Reduce the emphasis on process;
• Improve the efficiency of the model;
• Retain the most effective elements of the
existing mode; and
• Enable better support for attainment of
WorkSafe 2017 goals
Macro projects in the last 5 years have
saved $540m to $780m, but micro
projects less valuable Estimated Liability Value of WorkSafe Projects
in 5 years to 31 December 2012
$0m
$100m
$200m
$300m
$400m
$500m
$600m
$700m
$800m
$900m
Macro
Projects
Micro
Projects
Agent Outlier
(Long Tail)
Esti
mat
ed
Lia
bili
ty V
alu
e
Upper estimate
Lower estimate
* Numbers are indicative of relative value only and should not be relied upon as an exact quantification of
value
Maintain macro
interventions
(but make more
efficient)
Substantially
reduce micro
interventions &
process
Reduce WorkSafe
Involvement in
Agent structures
& roles
WorkSafe 2017 Rationalise
Agent engagement
(principles/contacts)
Simplify & stabilise
incentive system
(more outcome based)
Minimum training
standards for
functions (not role)
Scheme monitoring
remains core
strength
Potential opportunities for
improvement