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Dell UK Gold ProjectSven Oezel & Homan Dehnadfar
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Objectives
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Contents
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Dell portal
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IMUK Website use and login administration
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Web login administration
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Website use
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Dell Sales tool guide
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Dell Sales & CS Tools – First Things First
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Special pricing quotation process
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Quotation process
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Quotation process
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Quotation process
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IM points of contact
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Software Customer Care Team: Post Sales
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Software Licensing Team: Pre Sales
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Hardware Pre- and Post-Sales UK
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Escalation Management
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Escalation Management
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Escalation Management
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Escalation Management
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SLA’s
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Physical & Virtual Product SLA’s
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Microsoft Change of Channel Partner Process
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Microsoft Change of Channel Partner Process.
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Physical Product eRMA/RMA
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Physical Product eRMA / RMA
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Appendix: FAQ’s
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Frequently Asked Questions
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Frequently Asked Questions
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Appendix: Glossary
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Glossary
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Thank you!