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Delivering a Successful Localization Service Strategy
Denisse Osorio de LargeTranslation Team Manager
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© Cerner Corporation All Rights Reserved
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About Cerner
Cerner is a global supplier of healthcare solutions.
Working together with more than 8,000 clients worldwide, Cerner is solving healthcare's many challenges by making sure the right people have the right information at the right time. Building on our clinical expertise, we are finding new and innovative ways to deliver value to our clients.
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Who Are We?
What do we do?
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Cerner’s Translation Team
The Global Translation Team performs software localization and translates all documentation needed for creating, maintaining or expanding Cerner business overseas.
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22 Native speakers of French, German, Spanish, and English
Located in Kansas City, Dublin, Paris, and Idstein
Where Are We Located?
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Team’s Goals
Release translated and validated software at General Availability (GA).Release labeling documentation (Help Files, Reference Materials) at GA.Provide high quality translations that are delivered on-time for all of Cerner’s needs, while controlling the cost.
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Processes and Tools
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Documentation Process and Tools
Content is written in
uCern (wiki format)
Content is downloaded
using Translation Dashboard
(Tool)
Translation request is entered in Request
Manager (Tool)
Automatic email is sent to monitored
inbox
Team Lead processes
the request (assigns in-
house or outsources)
Translation is entered in
TMS (Tool) (in-house or
outsource workflow)
Translation is carried out in SDLX (Tool)
Translation is uploaded into TMS and file is generated
Translation is completed in
Request Manager
(Tool)
Content is uploaded into
uCern using the Translation Dashboard
(Tool)
Translation Process is Complete
Next
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Wiki
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Wiki
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Wiki
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Wiki
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Wiki Back
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Software Process and Tools
Strings are gathered (C#, VC,
C++, JAVA, JS and VB)
Passolo projects
are created (Tool)
Previous translations
are leveraged through
Passolo (we wrote
macros)
Unknown strings are exported
using Passolo
Translation request is entered in Request
Manager (Tool)
Automatic email is sent to
monitored inbox
Team Lead processes the
request (assigns in-
house or outsources)
Translation is entered in TMS (Tool)
(in-house or outsource workflow)
Translation is carried
out in SDLX (Tool)
Translation is uploaded into TMS and file is
generated
Translation completed
using Request Manager (tool)
Passolo project is
updated with translations
Software is validated using
test plans written by
engineering
Translations are edited as
needed in Passolo (Tool)
i18n defects are reported back to engineering in
Navigator (Tool)
Terminology changes are made in TM if necessary
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Keys To Success
Executive visibilityExecutive supportStrong processes backed by toolsStrong relationship with engineeringStrong relationship with content developersFlexibilityAdaptabilityReliable vendorAbility to scale up without investing in resourcesEnhanced processes led by new translation technology implementationsIncreased productivityUnderstanding our clients needs
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The Global Translation Team
Merci
Danke
Gracias
Thank youGrazie
Tak
Haido
Aligatô
Paldies
Köszönöm Hvala lepa
Aitäh