Download - Deliver Digital Change @ Pace
iDARE TO REALITY Deliver Digital Change @ Pace
HAMISH CARR HAMISH @ iDARE . CO . NZ
DIGITAL PROGRAMME DIRECTOR (INDEPENDENT)
IAG NEW ZEALAND, DIRECT INSURANCE
WHERE ARE YOU IN THE FISH POND? A big player in a market with increasing pressure? Or a more nimble competitor? A customer?
HAMISH CARR: 2016 DIGITAL SUMMIT
DO I HAVE TO? HOW DO YOU ENGAGE CUSTOMERS WHO HAVE LIMITED TIME, OR VIEW YOUR PRODUCTS AND SERVICES AS A GRUDGE PURCHASE?
HAMISH CARR: 2016 DIGITAL SUMMIT
HOW DO YOU EXCITE AND
CHANGE PERCEPTIONS?
From slow, old, status ‘quo’ To faster, relevant, status ‘new’
HAMISH CARR: 2016 DIGITAL SUMMIT
BUILD YOUR PLAN:
1. GET FIT TO FIGHT
2. DIFFERENTIATE YOUR CUSTOMERS’ EXPERIENCE
3. DIFFERENTIATE YOUR PRODUCTS AND VALUE
HAMISH CARR: 2016 DIGITAL SUMMIT
THE CHALLENGE BECOME THE FRONT RUNNER IN THE NEED TO BE ‘FIRST FOR CUSTOMER’
HAMISH CARR: 2016 DIGITAL SUMMIT
IT’S ALL ABOUT
BALANCE MANAGING
ONGOING MULTIPLE ‘DAY 1’
PROPOSITIONS WITH DELIVERY
AND INNOVATION
HAMISH CARR: 2016 DIGITAL SUMMIT
BREAKING MYTHS DARE TO ESTABLISH PROOF POINTS OF WHAT’S POSSIBLE, WHEN THE IMPOSSIBLE IS ASSUMED
HAMISH CARR: 2016 DIGITAL SUMMIT
SHIFT YOUR THINKING DARE TO GO FAST: FIND IT, FUND IT, FAIT (FAIL) IT, FIX IT
HAMISH CARR: 2016 DIGITAL SUMMIT
OPEN FOR BUSINESS
GIVING CUSTOMERS THE OPPORTUNITY TO ENGAGE
WITH YOU ONLINE, ANYTIME, WILL MEAN
BUSINESS CHANGE
HAMISH CARR: 2016 DIGITAL SUMMIT
KEEPING IT REAL,FEEL THE LOVE AT DIGITAL PACE, HOW DO YOU PUT THE CUSTOMER AT THE HEART OF EVERYTHING YOU DO?
HAMISH CARR: 2016 DIGITAL SUMMIT
RIGHT PEOPLE, RIGHT TIME DIVERSE SKILLS AND PERSONALITIES CREATE DIGITAL HARMONY
PERFECTIONIST
PLANNER
PEACEKEEPER
PLAYFUL
POWERPLAYER
HAMISH CARR: 2016 DIGITAL SUMMIT