David A. Fields1780 Winterfield Drive (331) 575-7918Aurora, Illinois 60504 david.fields49@yahoo.com

Retail Operations ManagementExpertise: Training and Development … Sales Execution … Multi-Unit Leadership

Successful multi-channel leader that has built a brand centered on exceeding sales goals, operational excellence and team development.

CORE COMPETENCIES Change Management Transformative Brand Leader Forecasting Revenue / Profit Growth Training and Development Customer Satisfaction Multi-Unit Leadership Profit and Loss Management Performance Management

CAREER PROGRESSION

COMCASTRegional Sales Manager – Illinois Territory 2014 - PresentResponsible for managing all key cross functional relationships within the division that have led to my team exceeding all sales metrics. Developing and creating strategy to address customer need and grow market share. Leading a team of national account managers and market leaders while managing ongoing relationships with third party vendors.

Led team to 200% increase in annual connects from 2014 to 2016 by streamlining processes and expanding in store presence.

Achieved leadership Keys To Success award for quarters 2 & 4, fiscal 2015 by successful implementation of sales processes, organizational restructure and usage of effective marketing tactics.

2014 successfully launched company leading national sales team that supported our Verizon and Best Buy relationship.

Forged successful relationship with division and corporate business partners that have resulted in month over month channel growth.

LIDS SPORTS GROUPDistrict Sales Manager – Chicago South / Northern Indiana 2013 - 2014Lead 14 Store Managers through planning, assessing, and directing their overall functions. To include, appraising subordinates on positive performance and administered formal performance evaluations. Additionally, I recruited, selected, developed, and trained store personnel on proper store operations and procedures as needed.

Oversaw daily operations of 14 Lids locations throughout the Chicagoland & Northern Indiana territory.

Took appropriate actions to ensure each store maximized sales, minimized asset loss, and conformed to budgetary requirements that resulted in 20% year over year revenue growth.

Appraised subordinates on positive performance and assisted with formal performance evaluations as well as recruited, selected, developed, and trained store personnel on proper store operations and procedures. 

HHGREGG 2011 – 2013General Manager – Orland Park, IllinoisLead all daily operations of a 41,000 square foot store that employed a team of 2 sales managers, operations lead, 2 managers in training and 48 employees. Exceeded daily sales plans, coached and developed employees to ensure total customer satisfaction. In addition, acted as Peer GM Mentor while operating the regional training store.

Utilized labor management tools, including effective scheduling, to maximize productivity and profitability.

Mentored and assisted in the development of 2 peer General Managers. Grew sales from $18m to $21m by holding team accountable to providing world class

service, created raving fans, fiscal responsibility and a positive work environment within an 11 month period.

Led a team of 12 chosen Managers, Sales Associates and Hourly Staff to assist with Grand Openings in St. Louis, Milwaukee and Highland Indiana.

WALMART / SAM’S CLUB 2008 - 2011Market Membership Sales Manager – Chicago South 2010 - 2011 Oversaw 10 Sam’s Club locations that contributed over $600m in revenue to region. Drove sales in multiple clubs by ensuring effective merchandising presentation, including accurate and competitive pricing, proper signing, in-stock inventory focus, budgeting, forecasting sales and assessing economic trends as well as demographics. I forged productive, sustainable business relationships with key organizations, including Bud Billiken, Chicago SportsNet, Mesirow Financial, NAWBO, Dale Carnegie and Red Bull. Created, developed and facilitated market training sessions for all club leaders, leading to substantial improvement in business acumen, increased club membership and core club sales.

Oversaw the implementation of and participated in community outreach programs that encouraged club leadership to serve as a good member of the community.

Provided supervision and development opportunities for club leadership in multiple locations by training, mentoring, assigning duties, providing recognition and ensuring diversity awareness.

Ensured membership growth by forecasting, monitoring, developing and implementing action plans that grew market share through monthly analysis of various economic and financial trends.

Development of 20 salaried members of management and 60 hourly supervisors. Grew market sales from $580m to $607m by membership retention as well as

partnership growth, increased average store membership by 78 new members per club.

Market Electronics Merchandiser – Northwest Illinois Territory 2008 - 2010Oversaw a $150m electronics business while partnering with corporate, divisional, and regional managers to develop improved merchandising methods. Directly oversaw 24 salaried managers. Served on my market’s diversity taskforce and assisted with attracting multi-cultural leadership talent. Increased tv and pc hardware sales over 15% between 2008 - 2009.

During the same time-frame, increased same ticket attachment over 25% from the previous 5 years by promoting cross-functional cooperation. Managed key company initiatives and lead a special project team designed to help forge a partnership with Apple as well as grow our in home install business, contributing over $8m to total store sales during 2008 - 2010.

Acted as regional champion for new installation service offered by third-party vendor, generating additional $12,000 quarterly.

Mentored one store, two assistants, and four department managers and assisted in their professional development. This resulted in both assistant managers being promoted to a co-manager and three department managers were promoted to assistant managers.

Conducted monthly and quarterly market trainings on time management, performance, and people development to increase productivity and sales while decreasing operational costs.

Forged a sustainable relationship with vendors including, Apple, Samsung, Sony, Visio, Microsoft and AT&T.

CIRCUIT CITY 2004 - 2008District Business Development Manager – Chicago Metro 2006 - 2008Developed Firedog installation services brand that contributed $1.8m to Chicago Metro sales during 2006 and grew to $2.1m during 2007. Hired, trained, and developed in-store and external install technicians. Directed field management to evaluate employee performance and identify additional training and development needs.

Developed four underperforming sales managers to achieve weekly sales success, by illustrating how to dissect business and conduct a strategic approach to improving underperformance weekly.

Named top District Business Development Manager for 2007 by consistently growing Firedog brand products in region.

Store Director – Orland Park, Illinois 2004 - 2006Drove sales, controlled expenses, assisted with decreasing shrink, and developed management and sales associates. All training centered on providing world-class services to customers daily. Grew sales from $18m annual run rate to $22m by restructuring the sales team, coaching attachment strategies.

Established a training environment that focused on customer needs and daily expectations.

Attended two leader-of-distinction classes as a result of earning top Store Manager of the division three quarters consecutively.

Lead a team of 58 store associates, 6 supervisors and 3 assistant managers to various district and region leading results that brought various awards, banners and regional recognition.

BEST BUYOperations Manager – Bloomingdale, Illinois 2002 – 2004Successfully oversaw in store operational excellence while assisting with maintaining low shrink results, yet grew sales year over year. Led a team of 30 hourly leaders and

associates that consisted of 2 front end Supervisors, 4 Sr level staff members, a Business Admin and Cashiers.

Led district in operational excellence areas such as schedule effectiveness, cost control and attachment of revenue drivers that included magazine subscriptions and credit cards.

Participated in the implementation of customer segmentation platform that was designed to grow store profitability by decreasing shrink, monitoring instocks and improving the customer experience.

MILITARY EXPERIENCE

AIR FORCE, A1C, 1992-1996Proudly served my country as an Airman in the US Air Force while being stationed in various stateside bases.

______________________________________________EDUCATION

ROBERT MORRIS UNIVERSITY, Chicago, IllinoisA.A.S., Business Administration, 1997ROBERT MORRIS UNIVERSITY, Aurora, IllinoisB.B.A., Management, expected 2018