Download - Dao tao nhan_thuc_chung ve iso
![Page 1: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/1.jpg)
1
Siêu thị điện máy Việt Long www.vietlongplaza.com.vn
![Page 2: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/2.jpg)
2
H×nh thµnh thÞ tr êng tù do khu vùc vµ quèc tÕ;
Ph¸t triÓn m¹nh mÏ c¸c ph ¬ng tiÖn giao dÞch, chuyªn chë víi gi¸ rÎ, ®¸p øng nhanh;
HÖ thèng th«ng tin ®ång thêi vµ réng kh¾p (nÒn kinh tÕ nèi m¹ng);
T¸c ®éng ph©n hãa giµu nghÌo s©u s¾c;
§ßi hái n¨ng ®éng, chÊt l îng toµn diÖn.
§Æc tr ng cña Toµn cÇu ho¸:
![Page 3: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/3.jpg)
3
Tån t¹i vµ ph¸t triÓn ?
B¸n ® îc hµng, dÞch
vô?
§ îc thÞ tr êng chÊp nhËn
§¸p øng yªu cÇu
Yªu cÇu chÊt l îng
![Page 4: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/4.jpg)
4
"ChÊt l îng’ lµ kh¶ n¨ng cña mét tËp hîp c¸c ®Æc tÝnh vèn cã ®Ó ®¸p øng c¸c yªu cÇu .
ISO 9000:2000
Siêu thị điện máy Việt Long www.vietlongplaza.com.vn
![Page 5: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/5.jpg)
5
"ChÊt l îng = ®¸p øng yªu cÇu .
Yªu cÇu
Mong ®îi
Nhu cÇu c«ng bè
ngÇm hiÓu
b¾t buéc
![Page 6: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/6.jpg)
6
DÞch vô
§¸p øng yªu cÇu
Giao hµng Gi¸ c¶
C¸c yÕu tè cña chÊt l îng tæng hîp
![Page 7: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/7.jpg)
7
C¸c nguyªn t¾c cña qu¶n lý chÊt l îng
Nguyªn t¾c 1: Híngvµokh¸chhµng Nguyªn t¾c 2:Sùl·nh®¹o Nguyªn t¾c 3: Sùthamgiacñamäingêi Nguyªn t¾c 4: Ph¬ngph¸pqu¸tr×nh Nguyªn t¾c 5: TÝnhhÖthèng Nguyªn t¾c 6: C¶itiÕnliªntôc Nguyªn t¾c 7: QuyÕt®ÞnhdùatrªnsùkiÖn Nguyªn t¾c 8: Ph¸ttriÓnquanhÖcïngcãlîivíingêi
cungcÊp
![Page 8: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/8.jpg)
8
TËp hîp c¸c yÕu tè cã liªn quan vµ t ¬ng t¸c ®Ó ®Þnh h íng vµ kiÓm so¸t mét tæ chøc vÒ chÊt l îng
HÖ thèng qu¶n lý chÊt l îng
(ISO 9000-2000)
![Page 9: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/9.jpg)
9
bé tiªu chuÈn ISO 9000 n¨m 2000
ISO 9001:2000Yªu cÇu
ISO 9000:2000C¬ së & tõ vùng
ISO 9004:2000H íng dÉn
ISO 19011:2002
§¸nh gi¸
HÖ thèng qu¶n lý chÊt l îng
![Page 10: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/10.jpg)
10
![Page 11: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/11.jpg)
11
Members
146
national standards bodies,comprising
94 member bodies
37
correspondent members
15
subscriber members
ISO news
![Page 12: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/12.jpg)
12
2 937 technical bodies, comprising
188 technical committees
550 subcommittees
2 175 working groups and
24 ad hoc study groups
13 736 International Standards and standards-type documents
![Page 13: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/13.jpg)
13
Giíi thiÖu ISO 9001: 2008 (TCVN ISO 9001:2008)
![Page 14: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/14.jpg)
14
Chu tr×nh P-D-C-AChu tr×nh P-D-C-A
Act
DoCheck
Plan
ChÝnh s¸ch, môc tiªu nguån lùc, x¸c ®Þnh c¸c qu¸ tr×nh, qui ®Þnh, …
Ph ¬ng ¸n hµnh ®éng, c¶i tiÕn
¸p dông§o l êng, theo dâi
![Page 15: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/15.jpg)
15
ISO 9001:2008
Ho¹ch ®Þnh ®iÒu ta lµm
Lµm ®iÒu ta ho¹ch ®Þnh
KiÓm tra theo dâi ®iÒu ta lµm
Lu«n lu«n lµm tèt h¬n
ISO 9001:1994
Nãi/viÕt ®iÒu ta lµm
Lµm ®iÒu ta nãi/viÕt
Chu tr×nh P-D-C-AChu tr×nh P-D-C-A
![Page 16: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/16.jpg)
16
4 HÖ thèng QLCL
4.1 C¸c yªu cÇu chungX©y dùng, lËp v¨n b¶n, thùc hiÖn, duy tr× vµ c¶i tiÕn liªn tôc hÖ thèng QLCL
4.2 Yªu cÇu vÒ hÖ thèng tµi liÖu CÊu tróc hÖ thèng tµi liÖu KiÓm so¸t hÖ thèng tµi liÖu
KiÓm so¸t tµi liÖu KiÓm so¸t hå s¬
![Page 17: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/17.jpg)
17
CÊu tróc hÖ thèng tµi liÖu
Sæ tay chÊt l îng
Thñ tôc/Qui ®Þnh/Quy tr×nh chung
Qui tr×nh, h íng dÉn thao t¸c, mÉu biÓu, qui ®Þnh kü thuËt, tiªu chuÈn, qui ph¹m, ®iÒu luËt, kÕ ho¹ch chÊt l îng,...
Hå s¬
1
2
3
4
ChÝnh s¸ch chÊt l îng, Môc tiªu chÊt l îng
![Page 18: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/18.jpg)
18
5.1 Cam kÕt cña l·nh ®¹o5.2 H íng vµo kh¸ch hµng5.3 ChÝnh s¸ch chÊt l îng5.4 LËp kÕ ho¹ch
Môc tiªu chÊt l îngLËp kÕ ho¹ch HTQLCL
5.5 Tr¸ch nhiÖm, quyÒn h¹n, trao ®æi th«ng tinTr¸ch nhiÖm quyÒn h¹n§¹i diÖn l·nh ®¹oTh«ng tin néi bé;
5.6 Xem xÐt cña l·nh ®¹o
5 Tr¸ch nhiÖm l·nh ®¹o
![Page 19: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/19.jpg)
19
6 Qu¶n lý nguån lùc
6.1 Cung cÊp nguån lùcX¸c ®Þnh vµ cung cÊp nguån lùc cÇn thiÕt
6.2 Nguån nh©n lùcYªu cÇu n¨ng lùc §µo t¹o, nhËn thøc, n¨ng lùc
6.3 C¬ së vËt chÊtNhµ x ëng, ph ¬ng tiÖn, thiÕt bÞ, dÞch vô hç trî
6.4 M«I tr êng lµm viÖc
![Page 20: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/20.jpg)
20
7.1 Ho¹ch ®Þnh viÖc t¹o s¶n phÈm7.2 C¸c qu¸ tr×nh liªn quan ®Õn kh¸ch hµng7.3 ThiÕt kÕ vµ ph¸t triÓn7.4 Cung øng7.5 S¶n xuÊt vµ cung cÊp dÞch vô7.6 KiÓm so¸t thiÕt bÞ theo dâi vµ ®o l êng
7 T¹o s¶n phÈm
![Page 21: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/21.jpg)
21
8 §o l êng, ph©n tÝch, c¶i tiÕn8 §o l êng, ph©n tÝch, c¶i tiÕn
8.2 §o l êng, theo dâi
8.4 Ph©n tÝch d÷ liÖu
8.5 C¶i tiÕn
C¶i tiÕn liªn tôcHµnh ®éng KPHµnh ®éng PN
• Hµi lßng cña KH §¸nh gi¸ néi bé Qóa tr×nh, S¶n phÈm
8.3 K.so¸t SP KPH
![Page 22: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/22.jpg)
22
C¶i tiÕn liªn tôcHÖ thèng qu¶n lý chÊt l îng
C¶i tiÕn liªn tôcHÖ thèng qu¶n lý chÊt l îng
Tr¸ch nhiÖm
l·nh ®¹o
Qu¶n lýnguån lùc
§o l êngPh©n tÝch
C¶i tiÕn
T¹oS.phÈm
Kh¸ch hµng
&Bªn Liªn quan
§Çu ra
§Çu vµo S¶n phÈm
Yªu cÇu
Kh¸ch hµng
Tho¶ m·n
![Page 23: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/23.jpg)
23
Giai®o¹n1. Ph©n tÝch t×nh h×nh vµ ho¹ch ®Þnh
LËp tiÕn ®é , lËp ban chØ ®¹o, nhãm c«ng t¸c
X©y dùng nhËn thøc vÒ ISO 9000 trong c«ng ty
§µo t¹o viÕt hÖ thèng v¨n b¶n
Kh¶o s¸t hÖ thèng hiÖn cã
LËp kÕ ho¹ch thùc hiÖn
Qu¸ tr×nh x©y dùng HTQLCL/MT
![Page 24: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/24.jpg)
24
Giai®o¹n2. ViÕt tµi liÖu cña hÖ thèng CL
ViÕt tµi liÖu
Phæ biÕn, ®µo t¹o
Qu¸ tr×nh x©y dùng HTQLCL/MT
![Page 25: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/25.jpg)
25
Giai®o¹n3. Thùc hiÖn vµ c¶i tiÕn
C«ng bè ¸p dông
§µo t¹o chuyªn gia ®¸nh gi¸
§¸nh gi¸ chÊt l îng néi bé lÇn 1
§¸nh gi¸ chÊt l îng néi bé lÇn 2
Qu¸ tr×nh x©y dùng HTQLCL/MT
![Page 26: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/26.jpg)
26
Giai®o¹n4. Chøng nhËn
Chøng nhËn lµ mét thñ tôc mµ bªn thø ba ¸p dông ®Ó ®¶m b¶o r»ng mét ®èi t îng nµo ®ã phï hîp víi c¸c yªu cÇu qui ®Þnh.
Bªn thø ba - Tæ chøc chøng nhËn
![Page 27: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/27.jpg)
27
Qu¸ tr×nh chøng nhËn
TiÕp xóc ban ®Çu
Nép hå s¬ xin CN
§¸nh gi¸ s¬ bé
§¸nh gi¸ chÝnh thøc
CÊp giÊy chøng nhËn
Gi¸m s¸t ®Þnh kú
§¸nh gi¸ l¹i
![Page 28: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/28.jpg)
28
c¸c d¹ng chøng nhËn:
• Chøng nhËn s¶n phÈm;• Chøng nhËn hÖ thèng
qu¶n lý (ISO 9000, ISO 14000, HACCP)
• Chøng nhËn kü thuËt viªn chuyªn ngµnh.
![Page 29: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/29.jpg)
29
Sè chøng chØ ISO 9000 (Thèng kª cña ISO ®Õn
31-12-2002)
1997 1998 1999 2000 2001 2002
Tæng sè223299 271847 343643 408631 510616 561407
T¨ng hµng n¨m
60698 48548 71796 64988 101198 51131
Sè quèc gi¸ 126 141 150 157 161 159
![Page 30: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/30.jpg)
30
Sè chøng chØ ISO 9000 (Thèng kª cña ISO
®Õn 31-12-2002)1998 1999 2000 2001 2002
Anh 58.693 61.700 63.725 66.760 60960Trung Quèc
8.245 15.109 25.657 57.783 75755
ý 18.095 21.069 30.367 48.109 61212
Đøc 24.055 30.150 32.500 41.629 35802
Mü 24.987 33.054 35.018 37.026 38927
NhËt 8.613 14.564 21.329 27.385 33964
Ph¸p 14.194 16.028 17.170 20.919 19870T©y ban
Nha6.412 8.699 12.546 17.749 28690
Hµn Quèc 7.729 11.533 15.424 17.676 14520
Hµ Lan 10.570 10.620 11.036 12.745 13198
![Page 31: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/31.jpg)
31
1998 1999 2000 2001 2002
Th¸I Lan 1236 1527 2553 3870 4556
Singapo 3000 3140 3900 3513 5379
Malaysia 1707 1921 2355 3195 3733
Indonesia
1442 1525 1860 1395 1947
Philippin 668 723 1027 961 766
ViÖt nam 29 164 184 245 612
Brunei 108 115 193 195
Sè chøng chØ ISO 9000 (Thèng kª cña ISO ®Õn
31-12-2002)
![Page 32: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/32.jpg)
32
§em l¹i lßng tin cho kh¸ch hµng; N©ng cao uy tÝn doanh nghiÖp trªn thÞ tr êng
trong n íc vµ quèc tÕ; N©ng cao vµ æn ®Þnh chÊt l îng Gi¶m chi phÝ s¶n xuÊt T¹o nÒ nÕp, qui cñ, tiÕn tíi x©y dùng nÒn v¨n hãa
doanh nghiÖp
Lîi Ých c¬ b¶n cña ¸p dông HTCL
![Page 33: Dao tao nhan_thuc_chung ve iso](https://reader034.vdocuments.site/reader034/viewer/2022042713/5492f1beb47959834a8b4a00/html5/thumbnails/33.jpg)
33
Chóc thµnh
c«ng !
Siêu thị điện máy Việt Long www.vietlongplaza.com.vn