RESUME

PERSONAL DETAILS: NAME: Heather Marjorie Atcheson PHONE No. Mobile 0422 325 100 ADDRESS: 4/148 Spencer Street Bunbury WA 6230 EMAIL hevins60@gmail.com QUALIFICATIONS & SKILLS:

CAREER HISTORY: 2014-2015: CUSTOMER SERVICE OFFICER/LIBRARIAN – SHIRE OF GINGIN

I was employed in the above position based in Lancelin for the Shire of Gingin until mid-December 2015 and have now relocated to Bunbury. My role was customer service and state library management. I was required to work alone part time and represent the Shire providing advice on Shire issues. As Librarian my role was coordinating the flow of stock, evaluating and processing material. I have a strong understanding of the State Library system and implement training and development. I was also involved in promoting key events using social media and running events for children’s programs. Key areas in this position were:

Customer enquires & customer liaison for town issues and Ranger issues.

Processing rates, debtors, animal registration and infringements

Tourism enquiries and assistance

Process complaints and provide direction for general enquiries

Processing all Shire business through Synergy software

Librarian – ensure State Library of WA procedures are maintained

Process monthly exchange with SLWA

Process all inter library loans using the VDX exchange with SLWA

Process all material using Amlib software

Promote electronic library media and implement updates regularly

Promote better beginnings program and activities for junior readers

Other part time Roles during this period:

Book keeping at Kerfuffle’s by the Jetty Restaurant (Lancelin) 1 day - QuickBooks

Self Employed - training individuals & groups on the use of computer software, Windows XP to W8.1, Word Excel, Outlook, iPhone, IPad & Android devices

2010 – 2012 OFFICE MANAGER – BREAST CANCER CARE WA (West Perth) My role was to provide emotional, practical & financial advice and direction to clients. I was the main link between our Fundraising Team and Nursing Staff. Our clients and their families, who visited or called our office, required my caring, patience, and maturity. Working independently having exceptional time management skills and working as a team was crucial to the effective outcomes of my role. My key areas were:

Processing a huge volume of enquires

Update and maintain Charity Database of over 14000 clients

Processing Eftpos, PayPal and Petty Cash

Designing flyers for events and process bookings

Manage computer repairs and training

Process orders and update merchandise website & retail outlet

Distribution of bi-monthly newsletter electronically incorporating database

Train and supervise volunteers.

Collating Board reports for meetings

Certificate IV, IT Technical Support

Responsible Service of Alcohol Certificate

Bookkeeping (Canning College)

Advanced Word, Excel, PowerPoint, Outlook

QuickBooks

Website maintenance using Joomla

Data Base navigation

Certificate II Child Care

2007 – 2010 OFFICE MANAGER, PERTH FOOTBALL CLUB (Lathlain) I was a part of a small team delivering support to ensure the efficient operation of the WAFL club for the benefit of the Board of Directors, members, the players, football staff and the general public. This role was a fast paced, ever changing environment requiring initiative in prioritizing workloads. I worked weekends, at home games and evenings for club functions and events. My role was multifaceted which included:

Typing correspondence for CEO & other staff

Maintain WAFL Data Base of all members

Update and maintain Perth WAFL website using Joomla

Generate Monthly report on Merchandise & Membership for Directors

Design, update and produce a monthly newsletter – electronically and by mail.

Design forms for junior and senior football events & distribute

Supervise and train junior office staff and volunteers.

Planning, collating and preparing for Board reports for monthly meetings

Banking & Petty Cash & operating Eftpos

Source, purchase and sell all club merchandise

Mail collect, post & distribute daily

Order & maintain stationery 2003 - 2007 SELF EMPLOYMENT

Part time Office Manager - LB Book-keeping – my role was maintaining accounting records, utilizing QuickBooks, undertake bank reconciliations, compilation & filing of BAS statements, both monthly and quarterly with the ATO, general ledger of accounts, receipts, creditors & debtors, and monthly balances of accounts. Part time Secretary - Real Estate Champions. My role was updating real estate database, transcribing letters using Dictaphone, book-keeping, update website details and general office duties. PREVIOUS ROLES PRIOR TO 2003 Carer – Family Day care (Private business 5 years) - I set up and maintained a business from home in Family Day Care through Communicare and cared for between 3 and 5 children daily. This role required knowledge in childcare, maintaining business records, planning, communicating with families and organizational skills. I maintained records and accounts on excel and word software. I completed a Certificate II in Child Care during this time STATE GOVERNMENT OF WA Word Processing Operator, Level 2, - Industrial Relations Commission. This role involved updating and editing Awards and supervising 8 staff. Designing forms and correspondence for use internally. Secretary, Level 3 for the Senior Commissioner – Industrial Relations Commission. Duties included liaising with Employer and Union Representatives and the general public, demonstrating ethical diplomacy and skills in updating sensitive data and applications, diary management, travel and accommodation arrangements Secretary, Level 3, Premier’s private reception. Front line communication with visiting Dignitaries, Ministers and the general public as well as typing and switchboard duties. VOLUNTARY WORK:

Provided home stay accommodation and support for Japanese students

All WAFL home games and evening events held by the Perth Football Club

Secretary and Treasurer – Pirates Football Club Lancelin CMCFL (volunteer) – prepare monthly meetings, prepare all correspondence, grant applications, social media updates. Maintain balance and budget figures. Volunteer at all events

Committee Member – Lancelin Chamber of Commerce (volunteer) actively involved in the strategic planning of enhancing small business and planning events

BUSINESS REFEREE Lynda Blanc – LB Accounting – Mob 0411 334 740 Liz Bradley – Previous CEO/Perth Football Club – Home 9293 4365 & Mob 0429 151 113 Linda Fidge – CDO/Shire of Gingin – Work – 9575 2211 CHARACTER REFEREE Denise Kiff – Breast Cancer Care – mob 0455 196364 Sergeant Barry Phelps – Bunbury Police Prosecutor – 0417 928 863