![Page 1: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/1.jpg)
Cultural Intelligence Matters
Presented by Debra Bentzen
![Page 2: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/2.jpg)
WHAT IS CULTURE?
• It is the “lens” through which you view the world
• It is central to what you see• How you make sense of what you
see• How you express yourself
![Page 3: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/3.jpg)
Cultural Intelligence Defined• CI is your capability to grow personally
through continuous learning
• Good understanding of diverse cultural heritage, wisdom and values
• Deal effectively with people from different cultural background and understanding
Cultural Intelligence Defined
![Page 4: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/4.jpg)
CULTURAL DIFFERENCES
![Page 5: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/5.jpg)
ONE WAY- MANY PATHS
• UNLESS YOU KNOW THE RULES OF OTHER CULTURES YOU CAN MAKE SERIOUS ERRORS OF JUDGEMENT RESULTING IN INSULTING YOUR COLLEAGUES, MANAGER AND VICE VERSA.
![Page 6: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/6.jpg)
COMMUNICATION STYLE• The Japanese or English may distrust Italians
because they wave their hands about or Spaniards because they sound emotional
• The French may appear offensive as they are direct and frequently use criticism
• Germans may take the English too seriously and completely miss the humour or irony
• No- one may know what the Japanese are thinking as they may say little or nothing at all.
![Page 7: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/7.jpg)
GREETINGS
• In some countries, men and women are forbidden to touch hands.....in others public displays of affection are normal as is the practice of hand shaking.
![Page 8: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/8.jpg)
PERSONAL SPACE• In some countries it may seen there is
no such thing as personal space!• When queuing in some countries;
when they actual have line-ups, standing so close to the person in front that they can feel your breath on their neck is not considered an issue.
• In other countries this would seem offensive.
![Page 9: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/9.jpg)
EYE CONTACT
• In Asia direct eye contact can be interpreted as rude and disrespectful.
• In North America it is an important way to show sincerity and trust
![Page 10: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/10.jpg)
VIEW OF TIME
• In North America it is advisable to always be punctual.
• In many Latin countries punctuality is not as important as arriving at all, whatever the time.
![Page 11: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/11.jpg)
GESTURES – THE OKAY SIGN• This has different meanings
when used depending upon your location:
• North America – to show approval
• Japanese – to signal money• Brazil – it is a vulgar sign• France – means zero• Middle East - a rude sexual
gesture
![Page 12: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/12.jpg)
Taboos• In some parts of the Middle East and
the Far East, showing the sole of your shoe sends a rude message
• In Thailand, it is rude to sit cross-legged
• Flowers, a thoughtful gift through most of the world can get you into trouble:
• Red Roses are reserved for one’s sweetheart in Eastern Europe
• Chrysanthemums are strictly a funeral flower in France, Italy and Hungary.
![Page 13: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/13.jpg)
Three Levels – Cultural Intelligence
• Visible – clothes, music, food, festivals, superficial but the one most known
• Behaviour – non-verbal communication for example whether one gives eye contact or not.
![Page 14: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/14.jpg)
VALUES• The glue behind the decision making
and behaviour modification.
• It is abstract and usually unconscious but most often is the key to how individuals define themselves like the roots of a tree, deep and strong – influenced by family, geography and history elements.
![Page 15: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/15.jpg)
SELF ASSESSMENT OF YOUR CI
Think about your cultural intelligence in each of the following areas
1- None of the description fits me2- Only some of this fits me3- Half of the description fits me4- Most of the description fits me5 –The statements describe me
perfectly
![Page 16: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/16.jpg)
CI- ACTION1.....2.....3.....4.....5
I modify my behaviour to make other more comfortable when I interact with people who are from different cultural backgrounds. I change the way I speak and act when I am in cross-cultural settings. I mimic others to make sure that I follow local conventions so that my speech patterns and body language are not offensive.
![Page 17: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/17.jpg)
CI - Knowledge1....2.....3......4.....5
I generally understand other cultures and cultural values. I know about the basic ways in which cultures are similar and the ways they are different.
![Page 18: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/18.jpg)
CI - Strategy1....2.....3......4......5
I plan carefully before I meet with someone who is from a different cultural background. After one of these experiences, I reflect carefully and try to make sense of the interaction.
![Page 19: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/19.jpg)
CI - Drive1....2.....3......4....5
I am very interested in other cultures, and I enjoy meeting people who have different cultural backgrounds. I am confident that I can live in different cultures and I that I can adapt to different parts of the world.
![Page 20: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/20.jpg)
Interpreting your CI – Self Assessment
ADD YOUR SCORES – can range from 4 – 204 – 7 - You see yourself as low in CI –
personal development in this area could help
8 – 16 – You see yourself as moderate in CI –personal development would help you function more effectively.
17 – 20 – You see yourself as high in CI – keep building on your strengths.
![Page 21: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/21.jpg)
CONCEPTS RELATED TO CULTURAL INTELLIGENCE
• C- culture is pervasive – Everyone, every organization, every region, and every country has a culture.• U – Understanding cultural beliefs,
values, and perceptions of others is a key to success..AND vice versa• L – Learning diverse cultural heritage is
rewarding, inspiring and empowering
![Page 22: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/22.jpg)
CONCEPTS• T – Teamwork in the increasingly global and
diverse workplace is impossible without cultural intelligence• U – “Us” and “Them” cultural programming
and divide can be eased through better understanding of “their” perceptions
• R – Rapport starts with understanding of where the other people are coming from and acceptance of their point of view and style.
![Page 23: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/23.jpg)
CONCEPTS
• E – Exploiting cultural diversity is a key to unlimited innovation and growth
![Page 24: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/24.jpg)
CULTURAL INTELLIGENCE – IT’S IN OUR BEST INTEREST
• In the global economy today, cultural intelligence is a necessary tool for everyone from the manager to the employee, customer, partner, competitor, government and other business players.
• CI may enhance the likelihood of innovation success in culturally diverse teams/organizations
• CI facilitates the reconciliation of differences and conflicts, and enhances the probability of synergistic solutions embracing the ideas and interests of various parties
![Page 25: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/25.jpg)
CULTURAL INTELLIGENCE• Is about gaining increased knowledge and
mindfulness of the values associated with different cultures, and how these values impact workplace behaviour.
• It enables people and companies to work with groups whose cultural background is different from their own.
• It requires the knowledge of these different cultures.
• It requires the ability to adapt behaviour to these differences as needed.
![Page 26: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/26.jpg)
CI RESEARCHA diverse workplace
outperforms a homogenous organization with:
1 – Higher productivity2 – Engagement and retention3 – Performance improves when
employers and employees become better aligned with each other’s cultures and values
![Page 27: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/27.jpg)
HOW CAN WE IMPROVE OUR CI?
• Appropriate Cultural Training
• Organizations can promote by offering incentives to adapt behaviour
• Cultural Competency assessments can be taken to promote a self –awareness/mindfulness of CI
• Recruitment/Retention Strategy reviews within organizations
![Page 28: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/28.jpg)
Managing Cross- Cultural Differences
• Culture is often the root of COMMUNICATION CHALLENGES.
• Becoming more aware of cultural differences as well as exploring cultural similarities can help you communicate with others more effectively.
• Next time you find yourself in a confusing situation, ASK YOURSELF HOW CULTURE MAY BE SHAPING YOUR OWN REACTIONS AND TRY TO SEE THE WORLD FROM THE OTHER’S POINT OF VIEW.
![Page 29: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/29.jpg)
CQ is Critical• CQ cannot be manufactured in a short
period of time.• It takes WORK, MOTIVATION and
CONSTANT PRACTICE• It is not unusual for employees to
have excellent technical skills but often lack interpersonal skills – an ability to handle their own emotions and accept feedback from others
![Page 30: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/30.jpg)
A question to ponder......
Which of your competencies would you rank higher – your “technical” expertise in a specific area or your CQ? Why?
![Page 31: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/31.jpg)
BUILDING YOUR CQThis is no easy task- we need to nurture
and practice those cognitive and behaviourial skills that allow us to adapt and excel in any or all environments
Retooling and re-educating ourselves is an ongoing process that can be humbling and uncomfortable at times
![Page 32: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/32.jpg)
WE CAN DEVELOP THESE SKILLS
• Understanding My Cultural Identity – understanding how we think about ourselves as well as the people and ways of life with which we identify
• Checking Cultural Lenses – Recognizing the ways in which cultural backgrounds differ and how they influence thinking, behaviour and assumptions.
![Page 33: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/33.jpg)
• Global Consciousness – Moving across boundaries and seeing the world from multiple perspectives
• Shifting Perspectives – Putting ourselves in others’ shoes and cultures
• Intercultural Communication – Exchanging ideas and feelings and creating meanings with people from diverse cultural backgrounds
![Page 34: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/34.jpg)
• Managing Cross-Cultural Conflict – Dealing with Conflict among people from differing cultural backgrounds in an effective and constructive manner
• Multicultural Teaming – Working with others from diverse cultural backgrounds to accomplish certain tasks.
![Page 35: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/35.jpg)
• Dealing with Bias – Recognizing bias in ourselves and others and responding to it effectively
• Understanding the Dynamics of Power – Grasping how power and culture inter-relate and the effect of power on how we see the world and relate to others.
![Page 36: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/36.jpg)
Where am I now?• Rank yourself on the following CQ skills:• M – need much improvement• S – need some improvement• L – need little improvement• 1. -------- Understanding my Cultural
Identity• 2----------Checking Cultural Lenses• 3----------Global Consciousness
![Page 37: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/37.jpg)
• 4--------Shifting Perspectives• 5--------Intercultural Communication• 6--------Managing Cross-Cultural
Conflict • 7--------Multicultural Teaming• 8--------Managing Bias• 9--------Understanding the Dynamics
of Power
![Page 38: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/38.jpg)
Cultural Intelligence Myths• CQ is only important for some jobs and
some people – • Developing CQ is all about changing people
‘s awareness- only the first step• CQ training aims to change people’s values.• There is a simple formula or strategy for
developing CQ – the challenge is not just to learn the skills but to regularly use the skills effectively
![Page 39: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/39.jpg)
LAST BUT NOT LEAST
• CQ comes naturally to people with good intentions – if your heart is in the right place it just happens??? - Understanding and respecting cultural diversity is not just something that happens because you see yourself as a person of character and you mean well.
![Page 40: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/40.jpg)
BUILDING CQ • This involves three key action-
oriented strategies:
1. Assessing CQwww.culturalq.com/selfassess.htmlRespond to the 20 items and then
reflect.
![Page 41: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/41.jpg)
2 – Taking Responsibility for Learning
• This means taking advantage of learning opportunities both at work and elsewhere.
• This can include experiential, collaborative, and e-learning
• Since culture is fluid and changes from moment to moment part of the challenge of developing and applying CQ is adapting, re-evaluating and tailoring how we respond to specific situations
![Page 42: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/42.jpg)
3 – Optimizing the Learning• Understanding the value of what we
are learning – what are the bottom line benefits for the competencies. Research supports that both CQ and technical skills are essential
• Actively participate in the learning process – this means a continuous cycle of action and reflection – building our knowledge in the real world
![Page 43: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/43.jpg)
• Apply what we learn in our day to day interactions – practice practice and ask for feedback
• Develop an action plan• Specific skill you want to work on• Your strategy for developing this skill• What you will do and when• Possible obstacles
![Page 44: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/44.jpg)
Action plan
• Necessary Resources• Means of assessing your resources
![Page 45: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/45.jpg)
Learning Opportunities• Experiential Learning – Learning by
Doing• Collaborative Learning – learning by
working with others• Academic Learning – Learning by taking
courses, and training that is offered in the classroom and online
• E-Learning – learning via computer such as surfing on the web
![Page 46: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/46.jpg)
Learning Opportunities
• Incidental Learning – learning by taking advantage of every opportunity that presents itself including those that are unexpected and unplanned.
![Page 47: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/47.jpg)
Summary Cultural Diversity is changing
realitiesThe meaning of CultureThe meaning of Cultural IntelligenceWhy Cultural Intelligence is
importantTo identify the nine skills of CQThree Strategies for developing
cultural intelligence.
![Page 48: Cultural Intelligence Matters Presented by Debra Bentzen](https://reader035.vdocuments.site/reader035/viewer/2022062812/568163f5550346895dd58284/html5/thumbnails/48.jpg)
THANK YOUYOU CAN VISIT US
AT