Download - Crossing the chasm 12 0827
© 2012 NetSpeed Learning Solutions. All rights reserved. 1
Crossing the Chasm toEngaging Virtual Facilitation
August 28, 2012
© 2012 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Adopt the tools and tricks of creating an engaging virtual experience
• Implement six engagement techniques• Deliver to your participants valuable, engaging
virtual learning
© 2012 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• Founder and CEO• 25+ years of experience• Began delivering web conference
training in 2004• Author of Great Webinars• Lead the Virtual Facilitator Trainer
Certification™ course
© 2012 NetSpeed Learning Solutions. All rights reserved. 4
Purpose
What is your primary purpose for attending this session?
© 2012 NetSpeed Learning Solutions. All rights reserved. 5
Experience
How many webinars have you delivered?
10+ webinars
4 – 9 webinars
1 – 3 webinars
I’ve never delivered a webinar
© 2012 NetSpeed Learning Solutions. All rights reserved. 6
What Can Go Wrong?
© 2012 NetSpeed Learning Solutions. All rights reserved. 7
What Can Go Wrong?
Talking head presenterMonotone voiceReading slidesLittle interactionNo peer-to-peer chatting
© 2012 NetSpeed Learning Solutions. All rights reserved. 8
Q&A at the endBullet-point presentationsNo slide graphicsFeeling “alone” on the eventTechnical difficulties
What Can Go Wrong?
© 2012 NetSpeed Learning Solutions. All rights reserved. 9
Adult Learning Principles
Malcolm Knowles(1913 – 1997)
Name one adult learning principle.
© 2012 NetSpeed Learning Solutions. All rights reserved. 10
• Adults need to be involved in the planning and evaluation of their learning.
• Experience (mistakes included) provides the basis for learning activities.
• Adults want to learn subjects that have immediate relevance to their work or personal lives.
• Adult learning is problem-centered notcontent-oriented.
Adult Learning Principles
© 2012 NetSpeed Learning Solutions. All rights reserved. 11
Transforming the VirtualClassroom
© 2012 NetSpeed Learning Solutions. All rights reserved. 12
The more you feel like a lecturer, the less effective you will be in the virtual classroom.
New Mindset
© 2012 NetSpeed Learning Solutions. All rights reserved. 13
It’s a Visual Medium
Make your slides compelling.
© 2012 NetSpeed Learning Solutions. All rights reserved. 14
Rule of Thumb
Engage participants every 3 minutes with a poll, chat, or request for feedback.
© 2012 NetSpeed Learning Solutions. All rights reserved. 15
Your Tool Kit
ChatPollingStreaming VideoAnnotation ToolsEmoticons/Status IconsVideoHost/Producer
© 2012 NetSpeed Learning Solutions. All rights reserved. 16
Chat
Uses Benefits
Ask questions of participants Engage attention
Encourage problem solving Activate their thinking
Build peer-to-peer dialogue Increase collaboration
Invite questions and observations Build commitment to the learning community
© 2012 NetSpeed Learning Solutions. All rights reserved. 17
Open Chat
© 2012 NetSpeed Learning Solutions. All rights reserved. 18
© 2012 NetSpeed Learning Solutions. All rights reserved. 19
© 2012 NetSpeed Learning Solutions. All rights reserved. 20
© 2012 NetSpeed Learning Solutions. All rights reserved. 21
Multiple Chats
© 2012 NetSpeed Learning Solutions. All rights reserved. 22
© 2012 NetSpeed Learning Solutions. All rights reserved. 23
© 2012 NetSpeed Learning Solutions. All rights reserved. 24
Pairs Chat
© 2012 NetSpeed Learning Solutions. All rights reserved. 25
Polling
Uses Benefits
Quiz participants to check learning Verify learning effectiveness
Quickly get learner feedback Engage participants easily
Share opinions and experiences Increase peer-to-peer learning
Check assumptions about your audience
Tailor your presentation
Set up a lecture or discussion Engage their thinking functions
© 2012 NetSpeed Learning Solutions. All rights reserved. 26
Build Awareness
© 2012 NetSpeed Learning Solutions. All rights reserved. 27
© 2012 NetSpeed Learning Solutions. All rights reserved. 28
Express Opinions
© 2012 NetSpeed Learning Solutions. All rights reserved. 29
© 2012 NetSpeed Learning Solutions. All rights reserved. 30
Test Learning
© 2012 NetSpeed Learning Solutions. All rights reserved. 31
© 2012 NetSpeed Learning Solutions. All rights reserved. 32
© 2012 NetSpeed Learning Solutions. All rights reserved. 33
Streaming Video
Uses Benefits
Stream video of the presenter and host
Create interest
Capture attention of visual learners
Build rapport
Decrease multi-tasking
Strengthen learner – facilitator contract
© 2012 NetSpeed Learning Solutions. All rights reserved. 34
Annotation Tools
Uses Benefits
Learners “point” at content on a slide
Get fast feedback
Participants may label diagrams Test knowledge retained
Facilitation can conduct rapid polls Move quickly through content while engaging learners
Host or facilitator can type learner responses
Facilitate discussion and record key points
Use pointer and highlighter on slide Direct learner attention
© 2012 NetSpeed Learning Solutions. All rights reserved. 35
Whiteboard
© 2012 NetSpeed Learning Solutions. All rights reserved. 36
Point to Problems
© 2012 NetSpeed Learning Solutions. All rights reserved. 37
Emoticons/Status Icons
Uses Benefits
Check in with participants Quickly see agreement/disagreement
Replace eye contact Confirm assumptions
Check the pulse of the class See who’s ready to move forward
Ask for volunteers Keep everyone on track
© 2012 NetSpeed Learning Solutions. All rights reserved. 38
Status Icons
© 2012 NetSpeed Learning Solutions. All rights reserved. 39
Status Icons
© 2012 NetSpeed Learning Solutions. All rights reserved. 40
© 2012 NetSpeed Learning Solutions. All rights reserved. 41
Video
Uses Benefits
Show short (< 2minutes) video Change the energy
Demonstrate skills or behaviors
Introduce a problem to solve
© 2012 NetSpeed Learning Solutions. All rights reserved. 42
Video
© 2012 NetSpeed Learning Solutions. All rights reserved. 43
Host/Producer
Uses Benefits
Use the Host as your delivery partner
Energize the workshop
Handle technology issues Don’t slow down your delivery
Answer logistical questions Provide personal support to learners
Present role play and case examples.
Create interest
© 2012 NetSpeed Learning Solutions. All rights reserved. 44
Role Play on Camera
© 2012 NetSpeed Learning Solutions. All rights reserved. 45
Get Learner Feedback
© 2012 NetSpeed Learning Solutions. All rights reserved. 46
© 2012 NetSpeed Learning Solutions. All rights reserved. 47
© 2012 NetSpeed Learning Solutions. All rights reserved. 48
Technology Snafus
© 2012 NetSpeed Learning Solutions. All rights reserved. 49
Technology Snafus
• Always schedule a dry run• Arrive 30 minutes prior to your
webinar• Use a host/producer to handle
technical issues• Practice breakout rooms with real people• Have a contingency plan for technology issues
© 2012 NetSpeed Learning Solutions. All rights reserved. 50
The Zen of Delivery
Begin with a centered, calm mind
© 2012 NetSpeed Learning Solutions. All rights reserved. 51
Action Planning
• One thing I can do….
• One thing my team can do….
• One thing my organization can do….
• One other thought….
© 2012 NetSpeed Learning Solutions. All rights reserved. 52
Complete the Survey
• Receive the slides
• Attend Virtual Facilitator Training course:
• (September 10 – October 3)
• Receive a 20% discount
• Use promo code“trainingindustry”
Twitter: cclayatnetspeedLinkedIn: cynthiaclayEmail: [email protected]