CRM Made Social: Integrating Social Media into Sugar

Jan Sysmans

Wednesday April 6 - 5:05 pm

©2011 SugarCRM Inc. All rights reserved.

Agenda

History of CRM

Future of CRM

Using Sugar Studio

A Brief History of CRM

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

Really…These Are Your Father’s CRM

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CRM Made Simple

Key Customer Benefits

Flexible Intuitive Open

Brings YOU a simplified UI

Works the way YOU work

Integrates with YOUR environment

Global, Mobile, Social

Just Like These New Media Sites

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I Want To Sell These Yellow Electric Scooters

To Mark Hinkle at Cloud.com

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CRM of the Past

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CRM of the Future … Here Today

Yellow Electric Scooter Opportunity

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SugarCRM = Social CRM

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LinkedIn

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Twitter

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Blog

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Social Profile / Sales Intelligence

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Email

Document Sharing

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Online Meetings

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How Do You Do That?

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Cloud Connectors

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External Accounts

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Studio Configuration

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Studio Configuration: Contacts

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Studio Configuration: Contacts, Fields

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Studio Configuration: Contacts, Custom Field

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Studio Configuration: Contacts

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Studio Configuration: Layouts

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Studio Configuration: Edit View

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Configuration Result

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Possibilities Are Endless, All You Need Are

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Cloud Connectors, Studio, APIs, Imagination

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The Future of Business is Open

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Collaboration Social

CloudMobile

SugarCRMOpen Platform

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