Download - Creating a culture of revenue management
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Cecil Hopper, MBA, MSL, CRME, CHME, CHACecil Hopper, MBA, MSL, CRME, CHME, CHA
Creating a Culture Creating a Culture of Revenue of Revenue
ManagementManagement
This will never work
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Agenda
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Group Exercise
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CultureSocial
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Three levels of CultureSocial
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Level One- Artifacts
Artifacts are those objects that exist as a physical representation of cultural.
The are the easiest to understand because they can be felt, heard and seen.
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Level Two- Espoused Values
Espoused values are the most commonly recognized form of culture.
Values like loyalty, accountability, and appreciation are prevalent in many
organizations.
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Inconsistencies Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Revenue Management Inconsistencies
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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The formation of cultureSocial
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Level Three- Tacit Assumptions
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Leadership
Leadership directly influences the creation and sustainment of Corporate Culture.
What is perceived as successful leadership conducted by a member of senior management, or the organizations founder, will become the definition of leadership in the organization.
AutocraticLeadership
DemocraticLeadership
Situational
Leadership
ServantLeadership
Charismatic Leadership
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Leadership and the Conceptual Model
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Situational LeadershipSocial
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Human NatureAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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The critical nature of RMAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Conflict With Other Divisions AutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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MisunderstandingAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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MisunderstandingAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Poor CommunicationAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Roadblocks to SuccessAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Failure to Establish a PlanAutocraticLeadership
DemocraticLeadership
SituationalLeadership
ServantLeadership
Charismatic Leadership
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Creating Transformative Change
Social
Norms Shared
Values Common
Beliefs Collective
GoalsCommon Symbols Communal
Ideas
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Final Thoughts