Create regulatory compliant omni-channel communications
Quadient offers robust, highly-automated
solutions that enable you to take control over
your customer communications to ensure
regulatory compliance, and speed go-to-market.
The introduction of new regulations around data privacy,
security, and accessibility have resulted in a significant shift in
the business landscape. Organizations often feel overwhelmed by
the growing number of laws and regulations they must comply
with and experience a negative impact on business results when
internal processes are not optimized to support these changes.
Customer experience is the new battleground, and organizations that
have implemented a nimble and effective customer communications
infrastructure that takes compliance into account have a significant
advantage. Many legacy customer communications management
processes and systems are not flexible enough to adjust to the unique
compliance challenges of new digital communication channels.
Quadient Inspire, the world’s leading customer communications
management (CCM) platform, enables you to put required
compliance measures in place and deliver accurate, personalized
and connected omni-channel experiences for your customers.
BACKED BY THE EXPERTSGartner, Forrester, and Aspire
PROVEN RESULTS96% customer satisfaction rate
EXPERIENCEA rich history of world-class leadership
EXPERTISE8 billion personalized experiences annually
COMPLIANCE
With Quadient Inspire, development teams empower
business users to edit, approve and maintain content
through an easy-to-use web interface. By assigning
content blocks to the right people in your organization in
a controlled editing environment, your internal experts
have the power to manage, track and approve content.
Legal teams approve and control terms and conditions,
while marketing leaders define brand elements
and offers, and compliance officers dictate content
requirements. Quadient Inspire streamlines your
processes to coordinate content control across your
organization, eliminating organizational silos. The result?
Reduced compliance risk and a scalable process that
delivers a seamless customer experience while reducing
the development strain on IT.
POWER CONTENT & COMPLIANCE WITH USER-DRIVEN PROCESSES
Communications Design
ContentManagement
ContentApproval
ContentPersonalization
Omni-ChannelDelivery
Extend compliant content to digital engagements
Just because your business is communicating though a growing
number of digital and mobile channels, doesn’t mean compliance
has to become more complex. Quadient Inspire allows you to collect
information from customers using interactive online forms and
process that information through one template that powers all of
your communications – from print, PDF, and email to interactive
content for web portals and mobile communications. By simplifying
your communications platform, you maintain compliance while giving
digital customers choice, convenience, and the personalized service
they seek.
IT - Infrastructure and Operations Experts
Raw Data Master Templates,Data Wiring, Production
Depending Topics
Business users:Edit and test templates, text blocks, display rules, images
Template promoted to production
Approval
IT Operations Enterprise Business Users
LOB, teams, subject matter experts, CSR
In many industries, regulations are soaring. According to Thomson Reuters, banks in Europe now have to deal with 185 regulatory changes a day on average, up from 10 in 2004.
Deliver compliant, personalized communications in less time
Decrease your average handling time by putting approved
customer communication templates at your front-line staff’s
fingertips. Representatives quickly create correspondence that
include data pre-populated from your core systems. Quadient
Inspire guides your staff through each communication, reducing
input errors by allowing them to focus only on fields that require
their attention.
• Enable front-line workers to customize and send approved
communications quickly and easily on any channel
• Track and approve communications generated by business
users via a web or mobile interface
• Manage risk by ensuring that customer communications
meet brand standards and comply with government
regulations
Prove regulatory compliance
Quadient Inspire allows you to share, route,
approve, and track documents and changes
with a full audit trail. Communications
should move through the approval process
automatically, giving you complete control
over your outbound communications and
correspondence to mitigate risk.
Archival & Retrieval for today’s compliance standards
Many organizations are still forced to use outdated and siloed archive technology
to store documents and historical data. However, with the introduction of new
regulations like GDPR, it is no longer acceptable to keep documents of record and
historical data stored in disparate archives across the business. That’s why most
companies are looking to standardize repositories to ensure compliance while
enhancing the customer experience.
Quadient Archive & Retrieval automatically captures and stores high-volumes of
documents and data – no matter the format – into one enterprise archive. It offers
powerful search and fast retrieval options with a delivery solution for multiple
browsers, mobile devices and desktop environments.
About Quadient®
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Customer
Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient
helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.
For more information about Quadient, visit quadient.com.
Quadient® and the Quadient logo are registered trademarks of Quadient group AG. All other company and product names may be trademarks and are the property of their respective owners. All information in this document, including descriptions of features, functions, performance and specifications is subject to change without written notice at any time. www.quadient.com