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CRASH OF CONTINENTAL FLIGHT # 3407
EMERGENCY MENTAL HEALTH RESPONSE
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EMH DIVISION OF RESPONSIBILITIES
WNYSRP: First Responders ARC DMH: Family members/significant
others of those killed & residents of the crash site
MMRS/SMART EMH: All other on/off site responders & general community
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ON SCENE ISSUES
Physical dangers/safety hazards– Fire (aircraft fuel & gas line)– Wreckage (aircraft & house)– Cribbing/shoring/heavy equipment
Weather conditions – Extreme cold– Warming efforts required prior to
extrication of remains
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ON SCENE ISSUES, Con’t.
Security– Media– Other
Snow fence installed Lights installed Multiple agencies Dose exposure
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MMRS/SMART EMH
Participation in IC meetings Ongoing presence at EOC’s & HOC Deployment to 9 locations 1:1’s, groups & Crisis Management
Briefing Utilization of canine teams &
clergy/chaplaincy Consultation
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MMRS/SMART EMH, Con’t.
Identifying and meeting needs Communication with WNYSRP & ARC
DMH Pre/during/post incident education 43 volunteers 332 units of PFA (267 to responders) Significant follow-up (183)
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MMRS/SMART EMH LOCATIONS
EOC HOC COC ME’s Office Site Respite Center
Clarence HS 211 Call Center Coffee Shop FAC
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SHORT TERM IMPACT
Most responders never received pre-incident education on CIS
Imprints of horror Fear of “losing it” Personal effects Grief/personal connection
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LONG TERM IMPACT
183 follow-up contacts Multiple questions regarding symptoms Need to talk, talk, talk Anniversary reactions Referral for further assessment
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AREAS FOR IMPROVEMENT
Scheduling EMH not initially represented at command
meetings Resource enhancement Policy development
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WHAT WORKED WELL
Previous deployment experience/planning Early inclusion of MMRS/SMART EMH Authority relationships Comprehensive coverage Assessment, referral, & follow-up services
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QUESTIONS
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FOR MORE INFORMATION
Bonita S. Frazer, MS, CTS, FAAETSMental Health Emergency Planning
Coordinator
Cell: 716-818-7245Email: [email protected]
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