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SUPPORTING ORGANIZATIONAL SUSTAINABILITY (SOS) INSTITUTE:
STRATEGIES TO ENHANCE EMPLOYEE RESILIENCE & ENGAGEMENT
WITHIN SURVIVOR-SERVING ORGANIZATIONS
May 14, 2020
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Credit & Disclaimer
This webinar is part of a project entitled the SOS (Supporting
Organizational Sustainability) Institute, supported by the U.S.
Department of Justice, Office on Violence Against Women.
This project is supported by Grant No. 2015-TA-AX-K047, awarded
by the Office on Violence Against Women, U.S. Department of
Justice. The opinions, findings, conclusions, and recommendations
expressed in this publication/program/exhibition are those of the
author(s) and do not necessarily reflect the views of the
Department of Justice, Office on Violence Against Women.
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Kelly Miller, Executive DirectorLisa Fleming, Chief Operating Officer
Vanisa Tabakovic, Executive DirectorJennifer White, Program Director
PRESENTERS
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Learning Objectives
After this webinar, participants will be better able to:
• Identify strategies to support and continue to engage employees within
organizations that serve survivors of violence and trauma;
• Utilize tools and resources to continue to engage employees; and
• Discuss tips to address the needs of employees during the current health
crisis.
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Executive Director
Program Staff
Board member (past, present, or future!)
Other
What is your role within your organization?
Poll 1: Your Role
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Chat: Strategies to Manage Public Health Crisis
(1) Raise your hands if you have changed some of your daily
work practices in the last 6-8 weeks.
(2) Please share one or two strategies that you used to
support staff emotionally and physically during the
disruption.
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Virtual Work Norms?
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Tips for Virtual Co-Working
Communication is key.
Be flexible and be practical.
Set optional daily team check-in, if possible.
Tech Check.
Practice compassion and service to each other, the same way we do
for others in our communities.
Keep your eyes and ears open for those who need help.
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Organizational Resilience During Hard Times
• It’s okay not to be ok.
The world needs you. Your work is important.
• What do we need to survive?
How do we use the strengths we have in leadership, board, our
staff and community to serve the people we need to serve?
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Organizational Resilience During Hard Times (2)
• What do we need to thrive?
What’s the long term vision of our work? How can we use acute
adaptations to power our future justice work?
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Poll 2: Do you feel your organization engages staff in the
following areas?
Connection to mission and values
Staff/employee performance and appreciation
Address trauma exposure
Strategic and equitable compensation
Staff capacity building and leadership support
Positive supportive workplace environment
Good communication
Organized staff meetings
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10 Strategies to Enhance Employee
Resilience & Engagement (part 1)
1. Connection to organizational mission and values
2. Organized and thoughtful hiring process
3. Staff development/capacity building
4. Support to Address Trauma Exposure
5. Staff/employee performance review and appreciation
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10 Strategies to Enhance Employee
Resilience & Engagement (part 2)
6. Strategic and Creative Compensation
7. Staff Leadership Support
8. Positive Supportive Workplace Environment and Culture
9. Good Communication Principles
10.Organized Staff Meetings
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Mission Statement:
Tapestri is dedicated to ending violence and oppression in immigrant
and refugee communities using culturally competent and linguistically
appropriate methods.
Location: Atlanta, Georgia
Staff members: 17
Named a Best Place to Work by Opportunity Knocks in 2012.
Making It Real: Example from Tapestri
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Attractive Benefits
• Ample vacation
• Personal time off (PTO) merged
with sick days
Professional Development
• Development opportunities for all
• Professional certification
• Continued education
• Networking
Staff Support
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Regular staff meetings, organizationally and by team
Open door policy for communication and mutual support
Team approach on all work and projects
Structured onboarding process
Staff Engagement
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Communication and transparency
o Team discussions on new project proposals, to ensure goals
are achievable and transparency
o Clear mission and values awareness
Staff input and feedback
o Work environment assessment
o Vicarious trauma support and response to needs
o Ideas and suggestions are valued
Communication & Input
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Mission Statement:
The mission of Rose Brooks Center (RBC) is to break the cycle of
domestic violence so that individuals and families can live free of
abuse.
Location: Kansas City, MO
Staff members: 100
Making It Real: Example from Rose Brooks
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Organized and Thoughtful Hiring Process
• Transparency and intentional assessment - aligned with agency
• Structured onboarding: 3 C’s: comfort, confidence, and control
Staff Development
• Advocacy and Education Manager position – for staff & community
• Request staff training dollars in grants, if possible
• Individual training needs and capacity/load evaluation - annually
Rose Brooks: Staff Engagement
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Staff Performance Review & Support
• Annual review, key accomplishments and professional goals
• Regular supervision, includes impact of trauma
• Regular recognitions, individual, at staff meetings, and anniversaries
• Clear job description, updated annually
Staff Involvement and Feedback
• Performance & Quality Improvement Plan
• Staff Engagement & Satisfaction Survey
• Equity and Inclusion Survey - guide different plans
Rose Brooks: Staff Involvement
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Address Trauma Exposure
• Wellness & Resiliency Committee, supported by local foundation
• Trauma prevention, various: orientation, trainings, supervision
• Resilience self-assessment tool (in progress)
Equitable Systematic Compensation & Leave
• Generous leave time benefits, based on employee values
• Flexible work schedules and opportunities for remote work
• Pay differential for evening, overnight, and weekend staff
Rose Brooks: Staff Support
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Create an environment where all people feel listened to, valued,
appreciated, and know they matter even though they will experience the
impact of being exposed to trauma.
Resilient people:
• Experience overall more hope, optimism and positivity
• Have inner strength and resourcefulness, that can help cope with new
priorities, strategies, technologies, and major changes.
Goal at Rose Brooks:
Promote and Support Staff Resiliency
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10 Facets of Resiliency:
1. Ability to calm yourself
2. Care for your physical self
3. Express emotions
4. Replenish self
5. Support yourself without
judgement
6. Sense of coherence
7. Hardiness
8. Hope
9. Optimism
10. Social support
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Collective Thriving
Where everyone is valued, everyone
is safe, and we create the conditions
where everyone can thrive
Location: Boise, Idaho
Staff: 18
14 full time and 4 part time youth
Making It Real: Example from Idaho Coalition
Against Sexual & Domestic Violence
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Organizational values
Our issue
Approaches across the
organization
Our vision
Transformative Theory of Change
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Embrace everyone’s lived
experiences
What is your life purpose
What is your core strength?
Gifts?
All of You is Welcome
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Interrupt Habits –
unconscious ways of being
Cultivate Practices –
intentional ways of being
Human-Centered Ways of Being
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Shed everything that never served
you
Rhythm and pace
Embrace spaciousness and
reflection
During COVID-19
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Reflecting on what you heard, do you have questions or comments
for the presenters?
For next steps: Use the toolkit and resources attached.
Contact Futures Without Violence.
Group Chat & Question
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Handouts
1. PowerPoint
2. Overview of presenters, organization and bios.
3. Ten Strategies to Enhance Employee Resilience and Engagement Within
Survivor-Serving Organizations (will be e-mailed).
4. Rose Brooks Strategies to Enhance Employee Support and Engagement
5. Resources on COVID-19 response
The recording of the webinar and handouts/resources will be posted on the
FUTURES website in the next few days:
https://www.futureswithoutviolence.org/resources-events/webinars
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FUTURES Resources
• Resources on COVID-19 Response for Domestic & Sexual Violence Programs
• Core Values Within Domestic & Sexual Assault Organizations (webinar)
• Mission and Core Values Toolkit
• Workplace Policies and How They Support or Contradict Core Values (webinar)
• The Benefits of Mentorship: Empower, Lead, Succeed in Organizations Serving
Survivors of Violence (webinar)
• Ten Actions for a Successful Leadership Succession & Resources
• Survivors and the Workplace - In Spanish - Coronavirus Response Resources
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Closing
THANK YOU!
Please take a moment to take a short evaluation regarding today’s
webinar, and submit any questions:
https://www.surveymonkey.com/r/SOSstaffengagement
Learn more about the SOS Institute, access resources and past
webinars: https://www.futureswithoutviolence.org/organizational-
leadership-training/supporting-organizational-sustainability-training
For questions or additional information, please contact Mónica Arenas: