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CONSUMER PROTECTION
IN LATVIA
• Study Course: International LegalEnvironment o !usiness
• Vid"eme University o A##lied S$ien$es
• Oleg Andreev SAs%&'()
• E*mail: andreev+%,,(+oleg-gmail+$om
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INTERNATIONAL CONSUMERRI./TS STAN0AR0S
•Every year1 Mar$2 %& is o3served as 45orld Consumer Rig2t 0ay4+ Its signi6$an$e is t2at in
%,7( on t2is day1 8o2n 9it"gerald ennedy1 t2e t2en #resident o t2e US de$lared our
$onsumer rig2ts+ Later1 International Organisation of Consumers Union ;IOCU< added
t2ree more rig2ts to t2e list+ T2ese 2ave 3een also in$or#orated in t2e United Nations C2arter
o /uman Rig2ts+ T2ese are:
•%+ Rig2t to Saety
•(+ Rig2t to 3e Inormed
•=+ Rig2t to C2oose
Mentioned 3y President
•>+ Rig2t to 3e /eard
•&+ Rig2t to Redress;solution<
•7+ Rig2t to /ealt2y Environment Added 3y International Organi"ation o
•?+ Rig2t to Consumer Edu$ation Consumers Union ;IOCU
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PRINCIPLES O9 CONSUMERPROTECTION
• Prote$tion o $onsumers rom 2a"ards to t2eir 2ealt2 and
saety+
• Promotion and #rote$tion o t2e e$onomi$ interests o
$onsumers+
• A$$ess o $onsumers to adeuate inormation to ena3le
t2em maDe inormed $2oi$es+
• Consumer edu$ation+
• Availa3ility o eBe$tive $onsumer redress+
• 9reedom to organi"e $onsumer grou#s to #resent t2eir vies
in de$ision maDing #ro$esses aBe$ting t2em+
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CONSUMER PROTECTION
IN LATVIALa on Prote$tion o Consumer Rig2ts ;ado#ted on %)
Mar$2 %,,,<
T2e Produ$t and Servi$es Saety La ;ado#ted on ?
A#ril (''><
T2e La on Lia3ility or 0ee$tive .oods and 0e6$ient
Servi$es ;ado#ted on (' 8une ('''<
T2e Advertising La T2e Standardi"ation La ;ado#ted on %> O$to3er %,,)
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CONSUMER PROTECTION LA5
• Consumer #rote$tion o
Latvian Re#u3li$ is regulated
3y t2e 11Consumer RightsProtection Law’’ ado#ted
3y Saeima
• T2e la esta3lis2es internal
legal rameorD o
$onsumer #rote$tion
me$2anisms and regulation
o violated $onsumer rig2ts+
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RI./T O9 5IT/0RA5AL UN0ERLATVIAN CONSUMERPROTECTION LA5 SECTION %(SU!S+&
T2e $onsumer 2as a duty to return t2e goods or arti$le to t2emanua$turer1 seller or servi$e #rovider it2in seven days atersending o t2e ritten it2draal ;i goods or arti$les 2ave 3eenre$eived
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5/AT ARE 0E9ECTIVE
.OO0S AN0 5/O IS LIA!LEUnder t2e Liability and Defective Goods or Services la dee$tive
goods are t2ose 2i$2 do not guarantee t2e e@#e$ted saety level+
•%< t2e des$ri#tion o t2e goods F t2eir stru$ture and #a$DagingG
•(< t2e instru$tions ;dire$tions< or installation or utilisationG
•=< t2e use o t2e goods under normal or e@#e$ted $ir$umstan$esG and
•>< t2e time 2en t2e goods ere #ut into $ir$ulation+
•It s2all not 3e $onsidered t2at goods are dee$tive or servi$es are
de6$ient or t2e sole reason t2at 3etter goods 2ave 3een #ut into
$ir$ulation1 or 3etter servi$es 2ave 3een #rovided
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LATVIAN RE.ULATOR;CONSUMER PROTECTION
A.ENCH<Consumer protection agency is
established by Section 24 chapter
VI of the Latvian consumer
protection law.
In empowers the regulator to
tae action if consumer right are
violated! as well as gives authority
for the agency to establish
procedure and tae decisions
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PRESCRIPTION TERM
• 9or a $onsumer litigation general term o
#res$ri#tion a##lies+
•Consumer 2as a rig2t to raise a $laim a3out$ommodity or servi$e1 2i$2 is not in
$om#lian$e it2 #rovisions o t2e $ontra$t1
during years rom t2e day o #ur$2ase o
$ommodity or re$eiving o servi$e+
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5/AT 0O CONSUMERS 0O 5/ENA CONSUMER RI./T IS VIOLATE0
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T/AN HOU 9OR HOUR
ATTENTION
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