Download - Considerations for UC and cloud deployments
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Cloud
On-PremiseHybrid
UC Considerations for CloudPresented at Conferences & Expos Todd Landry Chicago
Deploying UC
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Cloud
Hybrid? On-
Premise
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Cloud = Everything-as-a-Service?
Maybe even IIT-as-a-Service?
Infrastructure-as-a-Service
Platform-as-a-Service
Software-as-a-Service
Storage-as-a-Service
Security-as-a-Service
Data-as-a-Service
Test-as-a-Service
Desktop-as-a-Service
API-as-a-Service
IT-as-a-Service
UC-as-a-Service
. . .
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…Services Using Services to Offer Services!
Cloud ClientsWeb browser, Mobile App, Think Client
SaaSCRM, Email. Gaming, Virtual Desktop, …
PaaSExecution runtime, DB, Web Servers,…
IaaSVirtual machines, Servers, Storage, …
App
licat
ions
Pla
tfor
mIn
fras
truc
ture
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The Cloud: From On-Premises to Service
Applications
Runtimes
Security
Databases
Virtualization
Servers
Storage
Networking
Infrastructureas-a-Service
Applications
Runtimes
Security
Databases
Virtualization
Servers
Storage
Networking
Platformas-a-Service
Applications
Runtimes
Security
Databases
Virtualization
Servers
Storage
Networking
On-Premises
Managedby You
Applications
Runtimes
Security
Databases
Virtualization
Servers
Storage
Networking
Softwareas-a-Service
Managedby Supplier
(Source: Microsoft)
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The Cloud: UC and Slightly Different Issues to ConsiderSoftwareas-a-Service
UC&C Software
Operating Platform
PSTN / Trunks
Gateways
UC&C Software
Operating Platform
Network / Security
Desktop/Mobile Clients
PSTN / Trunks
Gateways
POE Switches
Phones
On-Premises
Managedby You
Managedby Supplier
UC&C Software
Operating Platform
Infrastructureas-a-Service
Network / Security
PSTN / Trunks
Gateways
Desktop/Mobile Clients
POE Switches
Phones
Platformas-a-Service
Network / Security
PSTN / Trunks
Gateways
UC&C Software
Operating Platform
Desktop/Mobile Clients
POE Switches
Phones
Network / Security
Desktop/Mobile Clients
POE Switches
Phones
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UNIVERGE 3C: Designed for Cloud or On-Premises DeliverySoftwareas-a-Service
UNIVERGE 3C LSC
Operating Platform
PSTN / Trunks
Certified MG (Gateways)
UNIVERGE 3C LSC
Operating Platform
Network / Security
NEC Desktop/Mobile
PSTN / Trunks
Certified MG (Gateways)
POE Switches
Certified EI (Phones)
On-Premises
DeployedOn-Premises
Deployed inCloud DC
UNIVERGE 3C LSC
Operating Platform
Infrastructureas-a-Service
Network / Security
PSTN / Trunks
Certified MG (Gateways)
NEC Desktop/Mobile
POE Switches
Certified EI (Phones)
Platformas-a-Service
Network / Security
PSTN / Trunks
Certified MG (Gateways)
UNIVERGE 3C LSC
Operating Platform
NEC Desktop/Mobile
POE Switches
Certified EI (Phones)
Network / Security
NEC Desktop/Mobile
POE Switches
Certified EI (Phones)
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Thinking Hybrid UC Deployments…
• Think of it as: Multiple Data Centers• Disaster Recovery - Automated Replication• Servicing Smaller Offices / Roaming Users• Economize on DC Costs• Regional Coverage• Load Balancing
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Thinking Hybrid UC: Concerns About Security & QoS
e.g. Amazon DirectConnectDedicated connection from your data center to AWS.
• Private Network• Consistent Performance• Elastic• Optimized BW Costs• Multiple Providers (Partners)• Global
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Net-Effect: The Changing Unified Platforms Life-CycleA
sync
hron
ous
TDMVoice
IPPBX
IM PresenceeMail
IPVideo
Message PostsFederation
Activity Streams
Micro-Blogs
Follows
SMS
Tweets
Video-message
Tasks/Projects
Phone Calls Unified Communications Unified Communities
Rea
l-tim
e
Real-time media
Doc Sharing
Projects/TasksWeb Conference
IP AudioConference
TDM Switches IP Appliances Community SW PlatformsUC Software
Baby Boomers Gen X Millennials
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UC Deployment Decision: More than just DC or Cloud
Business
Governance
and Policies
Agility
Security
Asset Management
Data Center or Cloud
Multi-device Support
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Selecting UC Fit for your IT Strategy & Deployment Planning
Flexible core software engines and blend of application software that can be
deployed anywhere.
Business user experience focus. Deliver rich collaboration from anywhere. It
should allow for tailoring to your business.
Services-oriented, enabling more integrated experiences,customization that
aligns with your business needs.
UserCentric
Services Centric
Software Centric
Solutions
Applications
Technology
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Reliability in a UCaaS Cloud Structure
Distributed DCsDistributed UC SW
DC Monitoring
PSTN Connectivity
Reliable Connectivity
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Provisioning
Virtualization
Multiple Clients
Multiple Sites
Source: NEC UNIVERGE Cloud Services
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Web-centric, Service-oriented Software Architecture
Contact Center /Agent Services
Unified Communications& Collaboration
Vertical &Enhancement Applications
SIP Support Virtualization Support IT Infrastructure Support Media Support
User Based Services Web Services Application Services Presence Services
A wide array of connection options allow you to tailor to your organizational needs
User centric clients provide secure access from virtually anywhere
PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers
UC Clients Mobility Clients Customer AgentsReceptionistsCollaboration Vertical Apps
Reference: NEC UNIVERGE 3C Architecture
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• Internet (Site)• Disaster Recovery• Redundant Gateway• Managed Services
System Offerings
• Queuing Group• Contact Center• FMC/Dual Mode• Packaged Long Distance• MPLS
Enhancements
• Voice Mail• Unified Messaging
• UC Fax• Call Recording• Additional Devices
Package Add-ons
UC Standard• All UC Standard Features
Unified Messaging• Feature-rich UC voicemail:• Web-based & TUI control• E-mail delivery
Mobility• UC Mobile Client• SoftphoneMedia Options• Video Conferencing• IP Phones• Softphones• Recording
UC Premium
UC Basic• UC Basic Features
Desktop Application• IM/Chat• Presence• Call Control• User Profiles• Device Management
IP Phone• Choice of phones
Voicemail
UC Standard
Source: NEC UNIVERGE Cloud Services
Example of UCaaS Packaging Flexibility
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Voice• 200+ PBX FeaturesIncluding:• E911• Call Waiting• Caller ID• Call Transfer• Call Forward
Support• Technical Support 24x7
Basic
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Flexible Choices in Media Devices
Conferencing Hospitality
Polycom Desktop and Video
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NEC Wireless Mobile & BYOD Enhancement
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Adaptable for Every Role in Your Business▐ The same software adapts to the many needs within your business.
▐ More people will collaborate more often, with more people, more easily!
EngineeringUses it to
Collaborate
Sales uses it
to meet
Customers!
Customer Supportuses it to make
customers happy!
I run myWebinarswith it!
Operations
uses it to be
more global
An IT
software
investment
designed
to benefit
my entire
organization!
Screen sharingDocument sharing Application sharing
Remote controlCo-browsingFile sharingVideo conferencing Audio conferencingWebinars
Workgroup Collaboration Sales PresentationsEmergency Notification
Instant Messaging
Marketing OperationsSales Engineering AdministrationSupport Finance
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Looking Forward: How to Think When You Plan….
Technology should be shaped by environments and by how people live Offices should be designed for “face time” and more “group oriented” spaces Offices will comprise more core teams operating around the globe Collaboration will need to happen incredibly fast and will always be available Adopt a more relaxed attitude to time – people are connected 24/7 Think about how you will Empower Your Workforce
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10 Key Considerations1. Capacity Planning
o Licensing, Load Balancing, CPUs, bandwidth, IP Phones
2. Coolingo Order the air conditioning, and backups
- keep those servers cool!
3. Equipmento Flexibility for Clients needed for your
business & planning to order, deploy, and support.
4. Connectivityo PSTN, IP, Internet Services
5. Disaster Recovery Plano Backup and restore methods and
facility replication process
6. Software Upgradeso Capabilities offered and alignment with your
business needs, roadmaps, power to negotiate
7. Support Staffo Staff requirements, especially in a highly
distributed environment
8. Capital vs OpEx Expenseo Finding the right balance to contribute to the
companies financial planning
9. Securityo Protection plan for facilities, network attacks,
encryption
10.Customizationo Access to open services and SDKs matched
with the need to integrate & customize for your business needs?
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NEC Advertisement – UNIVERGE 3C [See our Live Demo]
• Software: Service-oriented, Distributed, Software Architecture
• Flexible: On-Premises, in the Cloud, or as Hybrid
• User-centric: Empowers your Workforce from Anywhere, Anytime.
• Web-oriented: Web-architecture technology and Rich Internet Applications
• Streamlined: Integrated topology is easy to administer
• Secure: Applies Enterprise Credentials, Certificates – Certified by JITC
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Thank You for Joining!
© NEC Corporation 2012