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Conflict ManagementResolve conflicts peacefully, fairly and decisively while staying
emotionally balanced with people you deal with
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Introduction
Hello!
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Definition of Conflict
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Let’s Take A Poll
If one side has a lot more authority or power over the other, would there be any conflict?
1. Yes2. Not at all3. Maybe 4. I am a pacifist
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Conflict vs. Confrontation?
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Is Conflict Good or Bad?
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Cost of Conflict
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Let’s Take A Poll
Which one of these are not a source of conflict?1. Love2. Coffee Preference3. Values4. Perceptions
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Zero-Sum game
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Win/Win
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Win/Lose
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Lose/Lose
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Let’s Take A Poll
Are you a Good Negotiator ?
1. Yes
2. No
3. Never really tried
4. I always give In
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Styles of Resolving conflict
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Conflict Life Cycle
Annoyance Frustration Anger Violence
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Toxic
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Handling Conflicts
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Arguments
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Options
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Resolution
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Poll
What are the major causes of workplace conflict?
1. Personality clashes
2. Stress
3. Workload
4. All of the above
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Conflict Resolution Styles
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Domination
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Accommodate
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Compromise
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Collaboration
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Avoidance
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Revenge
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6 - Steps
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Emotions
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Anger Management
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Strategy
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Irritating
“Stop banging on the table. Don’t you have any respect for other people?”
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Exaggeration
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Dismissal
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Blame
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Attacks
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Authority
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Cynical
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Assume
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Point of View and Experience
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Arrogance
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Concerns? Questions?Comments?
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