Download - Conflict management
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CONFLICT IS A GIFT, ALTHOUGH IT’S WRAPPED
BADLY
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Introduction
• It is simply something like this…… Cartoon Conflict - YouTube.flv
• We define conflict as :
Mental or Physical struggle resulting from incompatible needs, drives, wishes, or external or internal demands
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Conflict Management
Conflict Management
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Conflict Management
• Conflict management is,
Implementing strategies to limit the negative aspects and to increase the positive aspects of conflict s
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Types of Conflicts
Functional Conflicts Dysfunctional Conflicts
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Logiwiz Limited
• Member of Hayleys Advantis
• Provide Logistic Solutions
• Main Customers– Unilever – Caltex– GSK– Coats Thread– P & G– Nestle– MAS
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MAS Active
• Member of MAS Holdings
• South Asia’s Largest apparel manufacturer
• Main Customers• Nike• Adidas• Columbia• Ann Taylor
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Overview to Survey
Survey Procedure
• Selecting a sample of 10 non-executive employees.
• Informing the employees about the purpose and procedure of the survey
• Distribution of questionnaires to be filled within 15 minutes.
• Questions were focused on several areas
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Overview to Survey
Practical Issues
• Restrictions from the management• Awake dark memories • Employee’s busy time schedules • Not effective much as face to face interviews • Come up with accurate conclusion • Recommendations Vs Reality
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Analysis & Interpretation
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Analysis & Interpretation
• Scale for mean Low 00 - 20 Moderate 21 - 40 High 41 - 50
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Analysis & Interpretation
Logiwiz
• Total mean 30.6
• Moderate opinion regarding conflicts
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Analysis & Interpretation
MAS Active
• Total Mean 19.2
• Discourage Conflicts
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Birds eye view to the context
Logiwiz
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Birds eye view to the context
HR Department Man-Power Company
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Birds eye view to the context
MAS Active
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Birds eye view to the context
HR Department Operational Level Employees
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Summary
Neutral Depends on the situation
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Summary
Logiwiz Limited
• Neither encourage nor discourage
• Situational Adjustment
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Summary
Discourage Organizational
Conflicts
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Summary
MAS Active
• Completely discourage• Conflicts eradicate the productivity• It will damage to the brand image • Eliminate before arise
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Recommendation
Logiwiz Limited
• Neither encourage nor discourage organizational conflicts
• Responding to the conflicting situations depending on the situation may not work always
• Should have a clear conflict resolution policy
MAS Active
• Totally discourage potential conflicts
• Should understand conflicts have positive and negative impacts
• Should absorb positive side of conflicts
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Thank You……
“Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”
-- William James