Download - Conflict Crisis Management - Final€¦ · Conflict Crisis Management - Final.pptx Author: Jennifer Beedle Created Date: 12/7/2015 7:59:01 PM

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Conflict & Crisis Management

2015 Athletics Directors Workshop -‐‑ NCRPA Wilmington, NC

About Me David Guthrie, CYSA & CPP Youth Sports Director, MCAS Cherry Point, 2002-‐‑Present Previous Recreation Experience ~ Asst. Director, Carteret Co. P&R, 1994-‐‑2002 ~ Recreation Specialist, MCAS Cherry Point, 1983-‐‑1987 ~ Director, Morehead City P&R, 1978-‐‑1981 NAYS ~ Clinician since 1985 ~ CYSA since 2002 ~ Member of the CYSA Leadership CommiVee

Public FacilitiesPublic Facilities

Public Facilities

Public Facilities

Public Facilities

Public FacilitiesLittle League

Public Facilities

Public FacilitiesAYSO

• Local government (public entity) provides majority of facilities

• Approximately 80,000 publicly owned recreation facilities in US

The Youth Sports Landscape Today

88% of public entities has independent youth sports leagues/programs using

their facilities* *2012 Facility Usage Survey, NAYS

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Organizations offering Youth Sports

Religious Organizations

Religious Organizations

Community Based Organizations

PAL


Boys & Girls Club


YMCA/YWCA

Private Facilities

Private Facilities

Private Facilities

Public FacilitiesPublic Facilities

Public Facilities

Public Facilities

Public Facilities

Public FacilitiesLittle League

Private FacilitiesAYSO

Public Facilities

Military

Public FacilitiesAYSO

• Park & Recreation Departments

• Volunteer, parent-run leagues

• Military Bases

• Community-Based Organizations -Police Athletic Leagues -Boys & Girls Clubs

• Religious Organizations -YMCA/YWCA -Jewish Community Centers -Catholic Youth Organizations

• Private For-Profit Providers

• Others too

Ñ  Remarkable transformation in recent years (not all for the beVer) Ó  Some communities have multiple programs that overlap and

compete with each other

Ó  Some areas are underserved

Ó  Age of initial introduction is lower (age 3 in some programs)

Ó  More focus on elite vs. recreational opportunities Ô  Proliferation of travel and all-‐‑star programs Ô  Year round programming Ô  Sport specialization

Today’s Youth Sports Landscape(continued)

What “Desired Outcomes” would you want children to gain from youth sports participation?

ü  FUN!!! ü  self-‐‑confidence ü  self-‐‑esteem ü  skill building ü  social skills ü  sportsmanship ü  fitness ü  respect ü  discipline

ü role models ü responsibility ü play by the rules ü communication ü teamwork ü winning/losing ü motivation ü commitment ü leadership ü And so on!

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As professionals, how do we ensure positive, safe and fun sports for everyone?

Proactive vs.

Reactive

Step 1 – Adopt a community philosophy that makes youth sports safe and positive for children

Step 2 – Appoint a professional youth sports administrator to ensure

adherence to the philosophy -‐‑ Certified Youth Sports Administrator (CYSA) credential: A professional certification opportunity available ONSITE and ONLINE to provide a foundation of information, knowledge and resources for professionals who oversee youth sports at the local level

Step 3 – Hold everyone associated with the program accountable for their

behavior

Download your copy at: hVp://www.nays.org/Resources/recommendations.cfm

Developed as the Outcome from the National Summit on Raising Community Standards

for Children’s Sports

Recommendations For Communities

Policies & Procedures – Playing Rules

To be effective , they must be:

1) Well thought through and not knee jerk reactions to issues. Ask these questions…. ~ Who will enforce the policies/rules? ~ Do those enforcing them buy in? ~ Who will the polices/rules affect and how? ~ Are penalties for violations to be rigid or flexible? (They can’t be subjective)

Preventing Conflicts & Crises

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Policies & Procedures – Playing Rules To be effective , they must be:

2) Clearly wriVen. Get someone outside of the world of the sports and see if the policies/rules make sense to them…. ~ There can be no ambiguities or contradictions. ~ Penalties, whether rigid or flexible, need to be clearly spelled out.


Policies & Procedures – Playing Rules To be effective , they must be:

3) Distributed and reviewed with the people who need to see them. It’s critical to review polices/rules to make the people involved understand them…. ~ Staff. ~ Coaches & other volunteers. ~ Athletes and/or parents.



Education Is essential & must deal with the issues of the day:

1) Education for staff. Must stay up to date with current trends and issues…. ~ ADW & Conference. ~ NAYS Certified Youth Sports Administrator. ~ CPR & First Aid. ~ National Center for Sports Safety Prepare courses.

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Education Is essential & must deal with the issues of the day:

2) Education for volunteers. Must make volunteers aware of their duties & responsibilities as well as giving them the tools to deal with issues and situations…. ~ NYSCA ~ CPR & First Aid ~ NAYS


Background Checks Are a critical tool in the screening process:

1) Mandatory for all volunteers & officials for keeping and/or geVing the people of out sports – especially youth sports – who shouldn’t be involved. Background checks…. ~ Identify convicted criminals. ~ Serve as an indicator of potential future problems. ~ Are not a guarantee that you will be able to keep all undesirables out of your organization or league.




2) Legal responsibilities – consider the actions a reasonable person would take. Ask yourself these questions…. ~ What can I do to help protect those for whose safety I am responsible? ~ If it is youth sports, how would I want my children protected? ~ What can I do help protect the integrity of my organization?

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3) Running the program. Make sure you have your I’s doVed and t’s crossed…. ~ Ensure you have procedures in place that have been approved by appropriate person in authority (director, manager, aVorney) before you conduct B/C’s. -‐‑ How will you protect PII? -‐‑ Who sees the results? -‐‑ How do you handle reports with derogatory info? -‐‑ What will determine a volunteer’s disqualification?


3) Running the program. Make sure you have your I’s doVed and t’s crossed…. ~ Use reliable agencies to conduct the checks. -‐‑ Human resources department. -‐‑ Police or sheriff’s department. -‐‑ Professional organization such as Protect Youth Sports.



Be Proactive You cannot sit around hoping nothing bad

will ever happen:

1) Staffing facilities. Anticipate bad situations & the number of folk required to…. ~ Staff your facilities adequately. ~ Have security on hand if needed. ~ You be there.

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Be Proactive You cannot sit around hoping nothing bad

will ever happen:

2) Communicate with the participants & spectators. Warn coaches, players, parents and spectators of the consequences if trouble occurs…. ~ Put it in writing. ~ Talk to them in person. ~ Don’t leave this on your staff – you do it.


Preparing for Conflicts & Crises

Training for a Crisis Conflicts will happen – the only question is how

well prepared you are to handle them:

1) How can you best prepare for a conflict or crisis? Think through potential situations that may occur….

~ Anticipate issues that are inherent with athletics – the “normal” problems.

~ Then think through worst case scenarios.

Training for a Crisis Conflicts will happen – the only question is how

well prepared you are to handle them:

2) Rehearse possible scenarios. Make them lifelike as possible….

~ Review what to do when bad situations occur ~ Rehearse the worst case scenarios.

Preparing for Conflicts & Crises

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RESPONSE This is why you get paid the big bucks:

1) Know what is going on in your programs and events. Be proactive….

~ Don’t allow a situation to get out of hand if you can prevent it from doing so.

~ If things happen suddenly, act quickly to keep them from geVing worse.

Dealing with Conflicts & Crises


2) Do your best to stay calm, be objective, and if possible, don’t make it personal. Act like a professional…. ~ Follow your P&P as well as your game plan. ~ Stick with the rules of the game. ~ Be wise with your decisions – you may be seVing a precedent that can be used against you in the future.




3) Some circumstances require going with the intent or spirit of the rule and not the leVer. Be prepared to flexible if the situation calls for it…. ~ The leVer of the rule may be exploited for the purpose of benefiVing one team or hurting another..

~ Such cases required sound judgment on your part.

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4) Understand the possible consequences of the conflict and your decision. No maVer how solid your decisions are, not everyone will see you as the next Solomon…. ~ Don’t necessarily expect rational thought from some people. ~ Expect the unexpected – just when you think you have the issue solved, you may not.

Download - Conflict Crisis Management - Final€¦ · Conflict Crisis Management - Final.pptx Author: Jennifer Beedle Created Date: 12/7/2015 7:59:01 PM

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