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CompTIA 220-601
CompTIAA+ EssentialsExam
Q&Awithexplanations
Version 4.0
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ImportantNote, PleaseReadCarefully
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TableofContents
Topic 1, PersonalComputerComponents (70 Questions) 44
Part 1: Identifythefundamentalprinciplesofusingpersonalcomputers 44
Part 2: Install, configure, optimizeandupgradepersonalcomputercomponents 4141
Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforpersonal45
45
computercomponents 4545
Part 4: Performpreventivemaintenanceonpersonalcomputercomponents 5555
Topic 2, LaptopsandPortableDevices (28 Questions) 5858
Part 1: Identifythefundamentalprinciplesofusinglaptopsandportabledevices 5858
Part 2: Install, configure, optimizeandupgradelaptopsandportabledevices 6464
Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesforlaptopsandportabledevices 6565
Part 4: Performpreventivemaintenanceonlaptopsandportabledevices 6868
Topic 3, OperatingSystems - unlessotherwisenoted, operatingsystemsreferredtowithin
includeMicrosoftWindows 2000, XPProfessional, XPHomeandMediaCenter. (50
Questions) 7171
Part 1: Identifythefundamentalsofusingoperatingsystems 7171
Part 2: Install, configure, optimizeandupgradeoperatingsystems - referencesto
upgradingfromWindows 95 andNTmaybemade 8585
Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforoperating
systems 9292Part 4: Performpreventivemaintenanceonoperatingsystems 101101
Topic 4, PrintersandScanners (29 Questions) 101101
Part 1: Identifythefundamentalprinciplesofusingprintersandscanners 101101
Part 2: Identifybasicconceptsofinstalling, configuring, optimizingandupgrading
printersandscanners 108108
Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesfor
printersandscanners 111111
Topic 5, Networks (47 Questions) 116116
Part 1: Identifythefundamentalprinciplesofnetworks 116116
Part 2: Install, configure, optimizeandupgradenetworks 137137
Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesfornetworks140
140
Topic 6, Security (21 Questions) 145145
Part 1: Identifythefundamentalprinciplesofsecurity 145145
Part 2: Install, configure, upgradeandoptimizesecurity 157157
Part 3: Identifytool, diagnosticproceduresandtroubleshootingtechniquesforsecurity158
158
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Part 4: Performpreventivemaintenanceforcomputersecurity 158158
Topic 7, SafetyandEnvironmentalIssues (6 Questions) 159159
Part 1: Describetheaspectsandimportanceofsafetyandenvironmentalissues 159159
Part 2: IdentifypotentialhazardsandimplementpropersafetyproceduresincludingESD
precautionsandprocedures, safeworkenvironmentandequipmenthandling (2
Questions) 160160
Part 3: Identifyproperdisposalproceduresforbatteries, displaydevicesandchemical
solventsandcans (1 Question) 161161
Topic 8, CommunicationandProfessionalism (11 Questions) 162162
Part 1: Usegoodcommunicationskillsincludinglisteningandtact /discretion, when
communicatingwithcustomersandcolleagues 162162
Part 2: Usejob-relatedprofessionalbehaviorincludingnotationofprivacy, confidentiality
andrespectforthecustomerandcustomers' property 164164
Totalnumberofquestions: 262
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Topic 1, PersonalComputerComponents (70 Questions)
Part 1: Identifythefundamentalprinciplesofusingpersonalcomputers
A: Identifythenames, purposesandcharacteristicsofstoragedevices (4 Questions)
QUESTIONNO: 1
WhichofthefollowingareSCSItypesthatallowfor 16 devices, includingthe
adapter, tobeconnectedonasinglesharedcable?
A. UltraWideSCSI
B. FastSCSI
C. UltraSCSI
D. FastWideSCSI
E. Ultra 2 SCSI
Answer: A, D
Explanation: WideSCSIbusessupport 16 devices, ratherthanthe 8 devices
specifiedinregularSCSI.
IncorrectAnswers:
B:FastSCSIsupportsamaximumofeightdevices.
C:UltraSCSIiscapableofsupportingamaximumofeightdevices.
E:Ultra 2 SCSIcanonlysupport 8 devices.
Reference:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,
Indianapolis, 2003, p. 326.
QUESTIONNO: 2
WhichofthefollowingistheSCSIIDnumbergenerallyrecommendedforthe
CD- ROM?
A. ID 0.
B. ID 5.
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C. ID 2.
D. ID 3.
Answer: D
Explanation: Everyotherdevicecanbesettoanynumberaslongasit'snotinuse.
ItisarecommendedpracticeinITcommunitytosettheSCSIIDnumberfor
CD- ROMdrivesto 3.
IncorrectAnswers:
A:Settingthebootable (orfirst) harddisktoID 0 istheacceptedITcommunity
recommendation.
B:ID 3 wouldbethebetterchoicetoassigntotheCD-ROMdrive.
C:ID 2 isusuallysetasidefortheFloppydrive.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 183.
QUESTIONNO: 3
WhatdoyoucallthepartofaCD- ROMdrive'sheadassemblythatmovesacross
thedisktoreadit?
A. Read/WriteActuator.
B. TheMechanicalFrame.
C. TheHeadActuator.
D. TheDiskSpindle.
Answer: C
QUESTIONNO: 4
ThenewTestKing.comtraineetechnicianwantstoknowwhichofthefollowinghas
atransferrateof40 MBpsandamaximumcablelengthof12 meters. Howwillyou
reply?
A. SCSI-2
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B. Ultra 2 SCSI
C. UltraWideSCSI
D. FastSCSI
E. UltraSCSI
F. FastWideSCSI
Answer: B
Explanation: Ultra2 SCSI (8-bit) iscapableof40MB/stransfers, withamaximum
cablelengthof12 meters (39 feet) , alsousedthesameconnectorsasFast-10.
IncorrectAnswers:
A:SCSI 2 hasatransferrateof5Mbpsandamaximumcablelengthof6 meters
C:UltraWideSCSIhasatransferrateof40Mbpsandamaximumcablelengthof1.5
metersD:FastSCSIhasatransferrateof10Mbpsandamaximumcablelengthof3 meters
E:UltraSCSIhasatransferrateof20Mbpsandamaximumcablelengthof3 meters
F:FastWideSCSIhasatransferrateof20Mbpsandamaximumcablelengthof1.5
meters
Reference:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,
Indianapolis, 2003, p. 327.
B: Identifythenames, purposesandcharacteristicsofmotherboards (7 Questions)
QUESTIONNO: 1
Identifytheformfactorofthefollowingmotherboard.
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A. BTXB. AT
C. NLX
D. ATX
Answer: B
QUESTIONNO: 2WhichofthefollowingBESTdescribesthedifferencebetweenthe "baby" ATand
ATXmotherboards?
A. The "baby" ATmotherboardallowsfortheinstallationofmorethantwofull-length
expansioncardswhereastheATXmotherboardallowsforonlyoneortwo.
B.
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Theprocessor, memory, andexpansionslotsareallinlinewitheachotherona "baby"
ATmotherboard, whereastheATXmotherboardhastheprocessorandmemoryslotsat
rightanglestotheexpansioncards.
C. TheATXmotherboardallowsfortheinstallationofmorethantwofull-length
expansioncards, whereasthe "baby" ATallowsforonlyoneortwo.
D. The "baby" ATmotherboardhasa 20-pinpowerconnectorwhiletheATXhasa 12-pin
powerconnector.
Answer: B, C
Explanation: OntheATmotherboards theprocessor, memory, andexpansionslots
areallinlinewitheachother. Becausetheprocessorandmemorywereinlinewith
theexpansionslots, onlyoneortwofull- lengthcardscouldbeused. Also, the
processorwasfarfromthepowersupply'scoolingfanandwouldthereforetendto
overheatunlessaheatsinkorprocessorfanwasdirectlyattachedtoit. Toovercomethelimitations ofthe "baby" ATdesign, theATXmotherboardwasdesigned. The
ATXhastheprocessorandmemoryslotsatrightanglestotheexpansioncards.
Thisputstheprocessorandmemoryinlinewiththefanoutputofthepowersupply,
allowingtheprocessortoruncooler. And, becausethosecomponents arenotinline
withtheexpansioncards, youcaninstallfull- lengthexpansioncardsinanATX
motherboardmachine.
IncorrectAnswers:
A:Becausetheprocessorandmemorywereinlinewiththeexpansionslots, onlyoneor
twofull-lengthcardscouldbeused. Also, theprocessorwasfarfromthepowersupply'scoolingfanandwouldthereforetendtooverheatunlessaheatsinkorprocessorfanwas
directlyattachedtoit.
D:TheATXmotherboardhasa 20-pinpowerconnectorthatacceptsasinglepower
connectorwhiletheATmotherboardhasa 12-pinpowerconnectorfortheP8 andP9
connectors.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 61
QUESTIONNO: 3
WhatisclockspeedoftheAGPx8 expansionslot?
A. 66 MHz
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B. 133 MHz
C. 266 MHz
D. 533 MHz
Answer: D
Explanation: TheAGPx8 hasaclockspeedof533 MHzandhasatransferrateof
about 2.1GB/s.
IncorrectAnswers:
A:TheoriginalspecificationforAGP (AGPx1) hasaclockspeedof66 MHz.
B:AGPx2 hasaclockspeedof133 MHz.
C:AGPx4 hasaclockspeedof266 MHz.
Reference:JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,
Indianapolis, 2003, p. 236.
QUESTIONNO: 4 HOTSPOT
WhereonthefollowingexhibitwouldyouinsertRandomAccessMemory (RAM) ?
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Answer:
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Explanation: OnanATXmotherboard, theRAMexpansionslotsarelocatedat 90
totheISAandPCIexpansionslots. Theycanalsobeidentifiedbytheirretainingclips.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 63-72.
QUESTIONNO: 5
Whichofthefollowingcomponents onthemotherboardusuallyhousetheIDE
connectors?
A. PCIbus.
B. NorthBridge.
C. ISAbus.
D. SouthBridge.
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Answer: D
Explanation: TheSouthBridgeisgenerallyusedforslowerdevicessuchasUSB
ports, IDEdrives, andISAslots.
IncorrectAnswers:
A:ThePCIbusisasortofbridgebetweentheprocessorandISAbus.
B:TheNorthBridgeisgenerallyusedforhigh-speedinterfacecards, suchasvideo
accelerators, SynchronousRAM (SRAM), andmemory.
C:TheISAbusdoesnothousetheIDEconnectors.
Reference:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,
Indianapolis, 2003, p. 80.
QUESTIONNO: 6 HOTSPOT
WhereonthefollowingexhibitwouldyouinsertCentralProcessingUnit (CPU) ?
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Answer:
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Explanation: TheCPUisusuallywhiteincolor, squareshaped, hasaretaininglevel
andanumberofpins.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 63-72.
QUESTIONNO: 7
Whenatechnicianupgradesfirmwareonamotherboardhehasto ______.
A. flashtheBIOS
B. replacetheCMOSchip
C. replacetheBIOS
D. resettheCMOS
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Answer: A
C: Identifythenames, purposesandcharacteristicsofpowersupplies (2 Questions)
QUESTIONNO: 1
Inwhichofthefollowingistheoutputfromapowersupplyrated?
A. Voltage.
B. Watts.
C. Hertz.
D. Ohms.
Answer: B
QUESTIONNO: 2
WhenconnectingthepowercableofanATpowersupplytothemotherboard, which
twowiresonthepowerconnectors (P8/P9) shouldbetogether?
A. Thegreenwires.
B. Thewhitewires.C. Theblackwires.
D. Thebrownwires.
Answer: C
D: Identifythenamespurposesandcharacteristicsofprocessor /CPUs (2 Questions)
QUESTIONNO: 1
Whichofthefollowingsocketsareusedfora 3.4 GHzPentium 4 processor?
A. Socket 423
B. Socket 462
C. Socket 478
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D. Socket 754
E. SocketA
Answer: C
Explanation: Socket 478 isatypeofCPUsocketusedforIntel'sPentium 4 and
CeleronseriesCPUs.
IncorrectAnswers:
A:Socket 423 isaCPUsocketthatwasusedforthefirstPentium 4 processorsbasedon
theWillamettecore. However, itwasshort-livedasitquicklybecameapparentthatithad
inadequateelectricaldesign, whichwouldhavenotallowedmanyclock-speedrisesabove
2.0 GHz. ItwasreplacedbySocket 478.
B, E:SocketA (alsoknownasSocket 462) istheCPUsocketusedforAMDprocessors
rangingfromtheAthlonK7 totheAthlonXP 3200+, andAMDbudgetprocessorsincludingtheDuronandSempron.
D:Socket 754 isaCPUsocketoriginallydevelopedbyAMDtosucceeditspowerful
AthlonXPplatform (Socket 462, alsoreferredtoasSocketA).
QUESTIONNO: 2
HowcanHyperThreadingbedisabledona 2.8 GHzPentium 4 system?
A. DisableHyperThreadinginthesystemBIOS.B. DisableHyperThreadingintheDeviceManager.
C. DisableHyperThreadingonthemotherboard.
D. APentium 2.8 GHzCPUdoesnotsupportHyperThreading
Answer: A
TodisableHyper-Threading:
PressF9 atPOSTtoenterROM-BasedSetupUtility (RBSU)
FromtheMainMenu, selectAdvancedOptions
FromtheAdvancedOptionsmenu, selectHyper-Threading
SelectDisabled.
E: Identifythenames, purposesandcharacteristicsofmemory (6 Questions)
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QUESTIONNO: 1
ThenewTestKing.comtraineetechnicianwantstoknowwhichmemorymodule
typesareaspecialization ofDDRSDRAMandSynchronousGraphics RAM
(SGRAM) . Howwillyoureply?
A. EDODRAM
B. VRAM
C. Standard (FPM) DRAM
D. SGRAM
Answer: D
Explanation: SynchronousGraphics RAM (SGRAM) makesuseofveryfast
memorytransfersandincorporatesspecificdesignchangesforcertainacceleration
featuresbuiltintovideocards.
IncorrectAnswers:
A, B, C:EDO, VRAMandStandard (FPM) DRAMmoduleswerecreatedandarenota
specializationofDDRSDRAMorSGRAM.
References:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (Exams 220-301 and 220-302),
SecondEdition, QUE, Alameda, CA, 2004, p. 134
QUESTIONNO: 2
WhichofthefollowingRAMmodulesrequired 8 nsDRAMchipsandwascapable
ofoperatingat 125MHz?
A. PC66
B. PC100
C. PC133
D. PC800
Answer: B
Explanation: ThePC100 SDRAMmodulesrequired 8 nsDRAMchipsandwas
capableofoperatingat 125MHz, theSDRAMmodulespriortothePC100 standard
usedeither 83MHzchips (12 ns) or 100MHzchipsat 10 ns.
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IncorrectAnswers:
A:ThePC66 chipranataclockspeedof66 MHz.
C:ThePC133 chipranataclockspeedof133 MHz.
D:ThePC800 chipranataclockspeedof800 MHz.
References:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (Exams 220-301 and 220-302),
SecondEdition, QUE, Alameda, CA, 2004, p. 116
QUESTIONNO: 3
Whichtwoofthefollowingdescribesthenumberofpinsnormallyassociatedwith
DualInlineMemoryModules (DIMMs) ? (SelectTWO.)
A. 30
B. 72
C. 144
D. 168
E. 184
Answer: D, E
Explanation: DIMMsareavailablein 168and 184pinversions .
IncorrectAnswers:
A:SingleInlineMemoryModules (SIMMs) comein 30 and 72 pinversions.
B:SingleInlineMemoryModules (SIMMs) andSmallOutlineDIMMs (SODIMMs)
comein 72 pinversions.
C:SmallOutlineDIMMs (SODIMMs) comein 72, 144, and 200 pinversions.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 65-67, 120-122.
QUESTIONNO: 4
Whichofthefollowingmemorymodulesmustbeinstalledinpairs?
A. 72-pinSIMMs
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B. 168-pinDIMMs
C. 184-pinDIMMs.
D. 184-pinRIMMs.
Answer: D
Explanation: RIMMsare 16 bitwideandmustbeinstalledinpairs.
IncorrectAnswers:
A: 72-pinSIMMsare 32 bitswideandcanbeinstalledsingularly.
B, C:DIMMsare 64 bitwideandcanbeinstalledsingularly.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,
Alameda, CA, 2001, pp. 120-122.
QUESTIONNO: 5
WhatisthebandwidthsupportedbyaRIMMmodule?
A. 8-bits
B. 16-bits
C. 32-bits
D. 64-bits
Answer: B
Explanation: The 184-pinRIMMis 16-bitswide.
IncorrectAnswers:
A:A 30-pinSIMMis 8-bitswideandiscommonlyfoundon 386 andearly 486
computers.
C:The 72-pinSIMMandthe 72-pinSODIMMis 32-bitswideandcanbeinstalled
singularlyin 32-bitsystems.
D:The 168- and 184-pinDIMMandthe 144- and 200-pinSODIMMis 64-bitswide.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 65-67, 120-122.
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QUESTIONNO: 6
Whichofthefollowinghas 184-pinsandis 16-bitswide?
A. SIMMs
B. DIMMs
C. RIMMs
D. SODIMMs
Answer: C
Explanation: RIMMistheonlymemorymodulethatis 16-bitswide. Inaddition,
RIMMisonlyavailablein 184-pinversion.
IncorrectAnswers:
A:A 30-pinSIMMis 8-bitswidewhile 72-pinSIMMis 32-bitswide.
B:The 168- and 184-pinDIMMis 64-bitswide.
D:The 72-pinSODIMMis 32-bitswideandthe 144- and 200-pinSODIMMis 64-bits
wide.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 65-67, 120-122.
F: Identifythenames, purposesandcharacteristicsofdisplaydevices (4 Questions)
QUESTIONNO: 1
WhichofthefollowingistheS-Videoconnector?
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A. A
B. B
C. C
D. D
E. E
Answer: A
Explanation: TheS- Videoconnectorisusuallylocatedtothegraphicscardandisa
mini- DIN 4 connector.
IncorrectAnswers:
B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.
C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
amouseisconnectedisusuallycolorcodedgreen.
D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
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E:TheATkeyboardisattachedtoa 180DIN 5 connectoronthemotherboard.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 2
AfemaleDB-15 socketwiththreerowsoffivesocketsisusedfor ______.
A. anEGA/CGAvideoport
B. anetworktransceiverport
C. aVGA/SVGAvideoadapter
D. ajoystickport
Answer: C
Explanation: Iftherearethreerowsoffive, it'sprobablyaVGA/SVGAvideo
adapter.
IncorrectAnswers
A:AnEGA/CGAvideoportusesafemaleDB-9 connector.
B, D:Ifit'sonerowofeightandonerowofseven, itmightbeanetworktransceiverport
or, morecommonly, ajoystickport.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 17.
QUESTIONNO: 3
WhichofthefollowingistheVGAmonitorconnector?
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A. A
B. B
C. C
D. D
Answer: B
Explanation: TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerows
offivepinseachandisusuallycolorcodedblue.
IncorrectAnswers:
A:TheserialportisaDB-9 maleconnector.
C:ThegamescontrollerisaDB-15 femaleconnectorwithtworowsofpins.
D:TheparallelportisaDB-25 femaleconnectorandisusuallycolorcodedpink.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 196-216.
QUESTIONNO: 4
Fromthefollowingdisplaytypestakesuptheleastspaceonadesk?
A. Terminal
B. LCD
C. CRT
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D. LED
Answer: B
G: Identifythenames, purposesandcharacteristicsofinputdevices (0 Questions)
H: Identifythenames, purposesandcharacteristicsofadaptercards (1 Question)
QUESTIONNO: 1
AftercompletingtheinstallationofyourinternalandexternalSCSIdevicesthat
connects toanAdaptecAHA-1542sSCSIadapter, youfindthatnoneofthedevices
works. Whichofthefollowingshouldyoudofirsttotryandfixtheproblem?
A. Disconnectalldevicesandstartover.
B. Removetheadapterandreplacewithanewone.
C. ChangetheSCSIID's
D. Enableterminationontheadapter.
Answer: D
Explanation: SomeadaptercardsliketheAdaptecAHA-1542sstillneedtohave
terminatorsinstalled. Ifyousetupbothinternalandexternaldevicesandnoneofthemwork, tryenablingterminationonittoseeifthatfixestheproblem.
IncorrectAnswers:
A:Disconnectingallthedevicesandstartingoverwillnotsolvetheproblemasyouneed
toenableterminationontheadapter.
B:Youdonothavetoremoveandreplacetheadapter; youneedtoenabletermination
onittomakeitfunctionproperly.
C:ChangingtheSCSIIDswillnotsolvetheproblemwhenallthatisnecessaryisto
enableterminationontheadaptertoenableproperfunctioningoftheSCSIdevices.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 182.
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I: Identifythenames, purposesandcharacteristicsofportsandcables (16 Questions)
QUESTIONNO: 1
Whichofthefollowingcomputerstandardsupportsadatatransferrateof400Mbps
andupto 63 devices?
A. USB 1.1
B. USB 2.0
C. IEEE 1394
D. UltraSCSI 2
Answer: C
Explanation: TheIEEE 1394standardalsoknownasFireWiresupportsdata
transferspeeds of400Mbps, althoughIEEE 1894bhasadatatransferspeedof800Mbps.
IncorrectAnswers:
A:ThemaximumdatatransferratespeedofUSB 1.1 is 12 Mbps.
B:ThemaximumdatatransferratespeedofUSB 2.0 is 480 Mbps.
D:ThemaximumdatatransferratespeedofUltraSCSI 2 is 80 Mbps.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
AlamedaCA, 2002, p. 130
QUESTIONNO: 2
WhichofthefollowingistheColor- CodeusedforthekeyboardPortonanewPC
thatusesamini- DIN 6 Connector?
A. Pink
B. Blue
C. Green
D. Purple
Answer: D
Explanation: Thepurplemini- DIN 6 pinisusedforthePS/2 keyboard.
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IncorrectAnswers:
A:Themonitorconnectorisusuallycolor-codedbluebutittakesahighdensityDB-15
connector, notamini-DIN 6 connector.
B:Theparallelportconnectorisusuallycolor-codedpinkbutittakesaDB-25 connector,
notamini-DIN 6 connector.
C:Thegreenmini-DIN 6 pinisusedforthePS/2 mouse.
QUESTIONNO: 3
Whichofthefollowingconnectorsareusedforserialports? (Selectallthatapply.)
A. AfemaleDB-9
B. AmaleDB-25
C. AfemaleDB-15D. AmaleDB-9
E. AfemaleDB-25
Answer: B, D
Explanation: BoththeDB-25 andDB-9 MALEconnectorsareusedforserialports.
Incorrectanswers:
A:AFemaleDB-9 connectorisusedforEGA/CGAvideoports.
C:AFemaleDB-15 connectorisusedforVGA/SVGAvideoadapters.E:AfemaleDB-25 connectorisusedforparallelports.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 17and18.
QUESTIONNO: 4
AfemaleDB-25 connectoriscommonlyusedforwhichofthefollowingapplications ?
A. Aparallelcable.
B. ASCSIconnector.
C. Aparallelport.
D. AnEGA/CGAvideoport.
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E. AVGA/SVGAvideoadapter.
Answer: C
Explanation: TheDB-25 connectorismostcommonlyusedonaparallelport.
Incorrectanswers:
A:AparallelcablemakesuseofaCentronics 36 connector
B:ASCSIconnectormakesuseofaCentronics 50 connector.
D:AnEGA/CGAvideoportmakesuseofaDB-9 connector.
E:AVGA/SVGAvideoadaptermakesuseofaDB-15 connector.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 17and18.
QUESTIONNO: 5
ThenewTestKing.comtraineetechnicianwantstoknowwhichofthefollowing
couldbeusedforconnectingamousetothecomputer. Howwillyoureply? (Select
THREE.)
A. 6-pinMINI-DINconnectorplug.
B. DIN-5 connectorplug.C. DB-9-to-25-pinadapter.
D. DIN-9 connectorplug.
Answer: A, C, D
Explanation: A 6-pinMINI-DINconnectorplugismorecommonlyknownasaPS/2
connector. PS/2 mouseinterfaceisatypeofmouseinterfacethatusesaround,
DIN-6 connectorthatgetsitsnamefromthefirstcomputeritwasintroducedon, the
IBMPS/2.
Allcomputerscamewithatleastoneserialportthatthemousecouldusewithitsfemale
DB-9 connector. Iftheserialportwasofthe 25-pinvariety, theusercouldplugthe
mouse'sDB-9 connectorintotheadapterthatwasusuallyincludedwiththemouseto
allowittowork.
ADIN-9 connectorplugisusedtoconnecttoabusmouseport.
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Incorrectanswers:
B:ADIN-5 connectorplugisusedforolderkeyboards.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 232, 236, 237, 238, and 856.
QUESTIONNO: 6
ThenewTestKing.comtrainee- technicianwantstoknowwhatistheColor- Code
usedforthemousePortonanewPCthatusesamini- DIN 6 Connector. Howwill
youreply?
A. Pink
B. Blue
C. Green
D. Purple
Answer: C
Explanation: Thegreenmini-DIN 6 pinisusedforthePS/2 mouse.
IncorrectAnswers:A:Themonitorconnectorisusuallycolor-codedbluebutittakesahighdensityDB-15
connector, notamini-DIN 6 connector.
B:Theparallelportconnectorisusuallycolor-codedpinkbutittakesaDB-25 connector,
notamini-DIN 6 connector.
D:Thepurplemini-DIN 6 pinisusedforthePS/2 keyboard.
QUESTIONNO: 7
Whichofthefollowingisaserialportconnector?
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A. A
B. B
C. C
D. D
Answer: A
Explanation: TheserialportisaDB-9 maleconnector.
IncorrectAnswers:
B:TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerowsoffivepinseach
andisusuallycolorcodedblue.
C:ThegamescontrollerisaDB-15 femaleconnectorwithtworowsofpins.
D:TheparallelportisaDB-25 femaleconnectorandisusuallycolorcodedpink.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 196-216.
QUESTIONNO: 8
WhichofthefollowingisaRS-232 connector?
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A. A
B. B
C. C
D. D
Answer: A
Explanation: RS-232 istheserialport, whichisaDB-9 maleconnector.
IncorrectAnswers:
B:TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerowsoffivepinseach
andisusuallycolorcodedblue.
C:ThegamescontrollerisaDB-15 femaleconnectorwithtworowsofpins.
D:TheparallelportisaDB-25 femaleconnectorandisusuallycolorcodedpink.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 196-216.
QUESTIONNO: 9
Whichofthefollowingisaparallelportconnector?
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A. A
B. B
C. C
D. D
Answer: D
Explanation: TheparallelportisaDB-25 femaleconnectorandisusuallycolor
codedpink.
IncorrectAnswers:
A:TheserialportisaDB-9 maleconnector.
B:TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerowsoffivepinseach
andisusuallycolorcodedblue.
C:ThegamescontrollerisaDB-15 femaleconnectorwithtworowsofpins.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 196-216.
QUESTIONNO: 10
Whichofthefollowingisusedtoconnectagamecontroller, suchasajoystick?
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A. A
B. B
C. C
D. D
Answer: C
Explanation: ThegamescontrollerisaDB-15 femaleconnectorwithtworowsof
pins.
IncorrectAnswers:
A:TheserialportisaDB-9 maleconnector.
B:TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerowsoffivepinseach
andisusuallycolorcodedblue.
D:TheparallelportisaDB-25 femaleconnectorandisusuallycolorcodedpink.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 196-216.
QUESTIONNO: 11
Exhibit:
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Refertotheexhibit.
TowhichofthefollowingwouldyouattachanATkeyboard?
A. A
B. B
C. C
D. D
E. E
Answer: E
Explanation: TheATkeyboardisattachedtoa 180DIN 5 connectoronthe
motherboard.
IncorrectAnswers:
A:
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TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4
connector.
B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.
C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
amouseisconnectedisusuallycolorcodedgreen.
D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 12TowhichofthefollowingwouldyouattachaPS/2 keyboard?
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A. A
B. B
C. C
D. D
E. E
Answer: B
Explanation: ThePS/2 portonthemotherboardisamini- DIN 6 connector. The
PS/2 porttowhichakeyboardisconnectedisusuallycolorcodedpurple.
IncorrectAnswers:
A:TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4
connector.
C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhichamouseisconnectedisusuallycolorcodedgreen.
D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
E:TheATkeyboardisattachedtoa 180DIN 5 connectoronthemotherboard.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 13
Whichofthefollowingarekeyboardconnectors? (Selectallthatapply.)
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A. A
B. B
C. C
D. D
E. E
Answer: B, E
Thekeyboardcanbeattachedtoa 180DIN 5 connectororamini-DIN 6 connectoron
themotherboard. Themini-DIN 6 connectortowhichakeyboardisconnectedisusually
colorcodedpurple.
IncorrectAnswers:
A:TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4
connector.
C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
amouseisconnectedisusuallycolorcodedgreen.
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D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 14
TowhichofthefollowingwouldyouattachaPS/2 mouse?
A. A
B. B
C. C
D. D
E. E
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Answer: C
ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhicha
mouseisconnectedisusuallycolorcodedgreen.
IncorrectAnswers:
A:TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4
connector.
B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.
D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
E:TheATkeyboardisattachedtoa 180DIN 5 connectoronthemotherboard.
References:DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 15
WhichofthefollowingaserialportonanAppleMacintoshcomputer?
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A. A
B. B
C. C
D. D
Answer: C
Explanation: TheserialportonanAppleMacintoshcomputerisamini- DIN 8
connector.
IncorrectAnswers:
A:TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4
connector.
B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.D:TheserialportonanIBMPCcomputerisaDB-9 maleconnector.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
QUESTIONNO: 16TowhichofthefollowingcouldyouattachamouseonanIBMPC? (Selectallthat
apply.)
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A. A
B. B
C. C
D. D
Answer: B, DExplanation: ThemousecanbeattachedtoaDB-9 connectororamini-DIN 6
connectoronthemotherboard. Themini- DIN 6 connectortowhichamouseis
connectedisusuallycolorcodedgreen.
IncorrectAnswers:
A:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.
C:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
References:DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
J: Identifythenames, purposesandcharacteristicsofcoolingsystems (1 Question)
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QUESTIONNO: 1
WheninstallinganewCPU, whatisapplieddirectlytotheCPU?
A. Coolingliquid.
B. Thermalcompound.
C. Aheatsink.
D. Afan.
Answer: B
Part 2: Install, configure, optimizeandupgradepersonalcomputercomponents
A: Add, removeandconfigureinternalandexternalstoragedevices (5 Questions)
QUESTIONNO: 1
WhileinstallinganIDEdevice, youfindthatthecabletoconnecttheIDEdeviceis
notkeyed. Whichofthefollowingshouldyoudo? (Selectallthatapply.)
A. Locatetheredstripeonthecable, andconnecttothedevicewiththeredstripelining
uptopin #1.
B. Attachcableanywaythatfits.
C. Ifthereisalsonoredstripe, Locatethebluestripeonthecable, andconnecttothedevicewiththebluestripelininguptopin #1.
D. Purchaseanewcable.
Answer: A, C
Explanation: Whenconnectingthedrivestothecontroller, youneedtomakesure
thattheredstripeisorientedsothewireitrepresentsisconnectedtopin #1 onthe
driveandpin #1 onthecontroller.
Incaseswherethereisnoredstripethenyouwouldneedtolocatethebluestripeand
followthesameprocedure.
IncorrectAnswers:
B:Attachingthecableanywaythatfitswillnotnecessarilyensurethatthecomputerwill
readtheIDEdevicesinceitmightthennotcommunicatewiththecontroller.
D:Purchasinganewcableisunnecessarywhenallthatisrequiredistomakesurethat
theredstripeonthecablecorrespondstopin#1.
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Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 171.
QUESTIONNO: 2
WhichofthefollowingisataskthatyouhavetoperformwheninstallingSCSI
devices?
A. Setthejumpersformaster/slave.
B. Performalow-levelformattheSCSIdrive
C. AssigneachSCSIdeviceauniqueIDnumber.
D. SetthedrivetypeintheCMOSsetup.
Answer: C
Explanation: ToproperlyconfigureSCSIdevices, theendsofthechain(s) mustbe
properlyterminatedandeachdevicemusthaveauniqueID. ThusonceyourSCSI
devicesarecorrectlyconnected, youneedtoassigneachdeviceauniqueSCSIID
number.
IncorrectAnswers:
A:Thisisdonewhenharddrivesareinstalled. TheymightalsobeSCSIdevices, butthequestionpertinentlyasksforSCSIdevicesandnotonlypertainingtoharddrives.
B:Formattingisdoneafterinstallation.
D:ThisisnotdonewheninstallingSCSIdevices.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 183.
QUESTIONNO: 3
WhichofthefollowinggivesthepropersequenceforinstallingmasterandslaveIDE
drives?
A. Mountthedriveinthecarrier, connectthecabletothedrive, installthedriveinthe
computer, andconfigurethedrive
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B. Mountthedrivesinthecarrier, connectthe 40-pincabletothedrives, setthedriveat
theendofthecabletomaster, setthedriveinthemiddleofthecabletoslave, installthe
drivesinthecomputer, andconfigurethedrives.
C. Mountthedriveinthecarrier, connectthemasterdriveafterthetwistinthecable,
connecttheslavedrivebeforethetwistinthecable, installthedrivesinthecomputer, and
configurethedrives.
D. Noneoftheabove.
Answer: B
Explanation: ThebasicstepsforinstallingIDEDrivesare: Mountthedriveinthe
carrier, connectthecabletothedrives, setthedriveattheendofthecabletomaster,
setthedriveinthemiddleofthecabletoslave, installthedrivesinthecomputer,
andconfigurethedrives.
IncorrectAnswers:
A:Thesequenceisplausibleexceptthatitdoesnotmakeprovisionfortheinstallationof
masterandslavedrives.
C:Thesequenceisnotcorrectsinceyouneedtofirstmountthedrivesinthecarrier, then
connectthecabletothedrivesandnotassuggestedbythisoption.
D:Thisisirrelevant. Yougottohaveabasicsequencetoinstalldrives.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 173 & 174.
QUESTIONNO: 4
Whichofthefollowingdetermines themasterorslaveinasystemthatsupportstwo
IDEdevices?
A. Atwistinthecable.
B. Whichdevicewasinstalledfirst.
C. Thejumpersettings.
D. TheBIOS.
Answer: C
Explanation: Youimplementthemaster/slavesettingbyjumperingasetofpins.
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IncorrectAnswers:
A:DeterminesthedriveletterforFloppydrives.
B:Whenyouinstallaseconddrive, youhavetoconfigureitsothatthecontrolleronone
driveisactiveandtheotherdrivesusethecontrolleronthisdrivefortheirinstructions.
D:theBIOScomeintoplayonlyafterconfiguringthedevicesasmaster/slave.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 170, 174, 175, and 176.
QUESTIONNO: 5
AsecondharddiskdrivewhichwasrecentlyinstalledonaTestKing.comcomputer
isnotbeingrecognizedbythesystem. Allthecablesandjumpersettings areinorder. Whatcanthetechniciandotolocatethecauseofthisproblem?
A. Verifythattheharddiskdrivehasbeenformatted.
B. UpdateorrepairtheMBR.
C. Verifythattheharddiskdrivehasanactivepartition.
D. VerifythattheBIOShasbeenconfiguredtodetectasecondharddiskdrive.
Answer: D
B: Installdisplaydevices (2 Question)
QUESTIONNO: 1
Youwanttosetupdualmonitors onaTestKing.comlaptop. Youright- clickon
WindowsDesktop, selectDisplayPropertiesandselecttheSettingstab. Whatshould
youdonext?
A. SelectDetectmonitors.
B. SelecttheSecondDisplayandcheckExtendtheDesktop.
C. SettheResolutionsandColorDepths.
D. SelectDualView.
Answer: B
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QUESTIONNO: 2
ATGestKing.comtechnicianupgradesthevideodriveronaWindowsXPcomputer.
Nowthecomputerwillnotbootupproperly. WhatshouldthetechniciandoFIRST?
A. ReverttotheLastKnownGoodConfiguration.
B. RuntheRecoveryConsole.
C. StartthecomputerinSafeModeandRollBackthedriver.
D. Re-installtheoperatingsystem.
Answer: C
C: Add, removeandconfigurebasicinputandmultimediadevices (1 Question)
QUESTIONNO: 1
ATestKing.comtechnicianhastoinstallanewmultimediadevice. Fromthe
followingwhichshouldheconsider? (SelectTWO.)
A. Themanufacturerofthedevice.
B. Thephysicaldimensionsofthedevice.C. Whethertheoperatingsystemsupportsthedevice.
D. Thelengthofthewarranty.
Answer: B, C
Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforpersonalcomputer
components
A: Recognizethebasicaspectsoftroubleshootingtheory (2 Questions)
QUESTIONNO: 1
YouaretheTestKing.comtechnicianchargedwithperformingahardwareupgrade
onaPC. Whatwillyoudobeforeperformingtheprocedure?
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A. Backupallthedata.
B. DeterminetheamountofRAMavailable.
C. Scantheharddiskforerrors.
D. DownloadtheLatestBIOSanddriversfortheexistingcomponents.
Answer: A
Explanation: Youshouldalwaysbackupdatatoensurethatnouserdatawouldbe
lost.
IncorrectAnswers:
B:TheavailableRAMshouldnotaffecttheupgrade.
C, D:Diskerrors, theBIOSanddriversfortheexistingcomponentswouldnotaffectthe
upgrade.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,
Alameda, CA, 2001, pp. 177-184.
QUESTIONNO: 2
Inthetroubleshootingandrepairprocessselectoneoftheoptions belowthatwould
bethebestwaytoreduceredundanteffort.
A. Documentactivitiesandoutcomesofrepairsteps.
B. Verifytheproblemandthesolution.
C. Identifytheoutcomes.
D. Testrepairsteps.
Answer: A
B: Identifyandapplybasicdiagnosticproceduresandtroubleshootingtechniques (4
Questions)
QUESTIONNO: 1
WhichofthefollowingquestionswouldyouaskTestKing.comclientswhen
troubleshootingtheirsystems? (Selectallthatapply.)
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A. Canyoushowmetheproblem?
B. Howmuchdidyourcomputercost?
C. Hasanynewsoftwarebeeninstalledrecently?
D. Wheredidyoubuyyourcomputer?
E. Haveanyotherchangesbeenmadetothecomputerrecently?
Answer: A, C, E
Explanation: Ask theusertoshowyouexactlywhereandwhentheyexperiencethe
problem.
Newsoftwarecanmeanincompatibilityproblemswithexistingproblems. Thisis
especiallytrueforWindowsprograms. AnewWindowsprogramcanoverwritea
requiredDLLfilewithanewerversionofthesamename, whichanolderprogrammaynotfinduseful.
Ifchangesweremadetothecomputer, askiftheycanrememberapproximatelywhenthe
changewasmade. Thenaskthemapproximatelywhentheproblemstarted. Ifthetwo
datesseemrelated, there'sagoodchancethattheproblemisrelatedtothechange.
IncorrectAnswers:
B:Thepriceofthecomputerisirrelevant.
D:Theplaceofpurchaseisirrelevant.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (SecondEdition), Sybex,
Alameda, CA, 2001, p. 427
QUESTIONNO: 2
Whichofthefollowingtroubleshootingstepsusuallytakesplaceafteryouhave
talkedtotheuserexperiencingtheproblem?
A. Gatheringinformationontheissue.
B. Talkingtotheuserexperiencingtheproblem.
C. Isolatingpossiblecausesoftheissue.
D. Eliminatingpossibilities.
E. Documentyourfindingsandsolutions.
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Answer: A
Explanation: Gatheringinformationontheissueisusuallythesecondstepin
troubleshootingofanissue. Thisstepinvolvesascertainingwhetherhardwareor
softwarebeingaddedcausedtheissue, whethertheissuecanbereproduced,
whethertheuserperformedanactionthatresultedintheissue, andsoforth.
IncorrectAnswers
B:Thefirststepintroubleshootinganissueistotalktotheuserexperiencingthe
problem. Contactwithausermeansthatyouneedtohavesomedegreeofcustomer
relationsskillstocarryoutsuccessfuldiagnosisofanissue. Here, youneedtheuserto
showyouwhatthecurrentproblemis.
C, D:Isolatepossiblecausesoftheissueandeliminatepossibilitiesusuallyfollowafter
youhavegatheredinformationontheproblem. Thisiswhereyourknowledgeonthe
differentsystemandconfigurationareasisimportant, aswellasknowingthevarioustoolsusedtotroubleshootanddebugissuespertainingtotheseareas.
E:Onceaproblembeingdiscussedwithauserseemstosurpassafewcrucial
components, youshoulddocumentyourfindingsandsolutions. Thiswouldenableyou
toquicklyreferenceyoursolutionwhentheissuenextappears.
References:
DavidGrothandDanNewland, A+ StudyGuide, 2ndEdition, Alameda, Sybex, 2004, p.
775 - 776.
QUESTIONNO: 3
Whichofthefollowingtroubleshootingstepsrequiresyoutohaveknowledgeonthe
differentsystemandconfigurationareas, andtheutilities neededtotroubleshoot
theseareas?
A. Gatheringinformationontheissue.
B. Talkingtotheuserexperiencingtheproblem.
C. Isolatingpossiblecausesoftheissue, andeliminatingpossibilities.
D. Documentyourfindingsandsolutions.
Answer: C
Explanation:
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Isolatingpossiblecausesoftheissueandeliminatingpossibilities usuallyfollow
afteryouhavegatheredinformationontheproblem. Thisiswhereyourknowledge
onthedifferentsystemandconfigurationareasisimportant, aswellasknowingthe
varioustoolsandutilities usedtotroubleshootanddebugissues pertainingtothese
areas.
IncorrectAnswers
A:Gatheringinformationontheissueisusuallythesecondstepintroubleshootingan
issue. Thisstepinvolvesascertainingwhethernewhardwareorsoftwareaddedcausedan
issue, whethertheissuecanbereproduced, whethertheuserperformedanactionthat
resultedintheissue, andsoforth.
B:Thefirststepintroubleshootinganissueistalkingtotheuserexperiencingthe
problem. Contactwithausermeansthatyouneedtohavesomedegreeofcustomer
relationsskillstocarryoutsuccessfuldiagnosisofanissue. Here, youneedtheuserto
showyouwhatthecurrentproblemis.D:Onceaproblembeingdiscussedwithauserseemstosurpassafewcrucial
components, youshoulddocumentyourfindingsandsolutions. Thiswouldenableyou
toquicklyreferencetheissuethenexttimeitappears.
References:
DavidGrothandDanNewland, A+ StudyGuide, 2ndEdition, Alameda, Sybex, 2004, p.
775 - 776.
QUESTIONNO: 4
Whichofthefollowingtwoquestionsyouwouldaskacustomerfirstwhenhe
reportsablankmonitor? (SelectTWO.)
A. Isthemonitorswitchedon?
B. Didyoucheckthecolorsettings?
C. Haveyoucheckedwhetherthecontrastorbrightnessisturneddown?
D. Whattypeofcomputerdoyouhave?
Answer: A, C
Explanation: Anynumberofthingscancauseablankscreen. Thefirsttwoarethe
mostcommon: eitherthepowerisofforthecontrastorbrightness isturneddown.
Incorrectanswers:
B:
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Ablankmonitorwillnotregisteranycolortoenablethecustomertocheckcolorsettings.
D:Thetypeofcomputerisirrelevantinthetroubleshootingofablankmonitor.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 407.
C: Recognizeandisolateissueswithdisplay, power, basicinputdevices, storage,
memory, thermal, POSTerrors (5 Questions)
QUESTIONNO: 1
WhichofthefollowingcouldhavecausedyourtwonewIDEdevicesthatisinstalled
onthesecondIDEcontroller, nottofunction? (Selectallthatapply.)
A. Bothdevicesarejumperedasmaster.
B. Theribboncabledoesnothaveatwistinit.
C. Bothdevicesarejumperedasslave.
D. Theredstripedcableisconnectedtopin # 1.
Answer: A, C
Explanation: Ifyouhavetwodrivesonabusandbotharesettomaster, neither
drivewillworkbecausetheywillbefightingeachotherforcontrolofthedisks. Ifyouhavetwodrivesonabusandbotharesettoslave, neitherdrivewillwork
becausethediskswon'tknowwheretogettheirinstructionsfrom.
IncorrectAnswers:
B:Thetwistinthecablewillnotresultinnon-functionality.
D:Thissymptomwillnothavenon-functionalityasaconsequence.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, p. 176.
QUESTIONNO: 2
Whatisthebestthingtodoifyourpowersupplyisnotfunctioning?
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A. Sendittoanelectricaltechnician.
B. Trytofixityourself
C. Replacethepowersupply.
D. Replacethecomputer.
Answer: C
Explanation: Itisextremelydangeroustoopenthecaseofapowersupply. Besides,
powersuppliesareinexpensive, soitwouldprobablycostlesstoreplacethemthan
totrytofixthem, anditwouldbemuchsafer.
IncorrectAnswers:
A:Itwouldbemoreexpensiveforyou.
B:Althoughitispossibletoworkonapowersupply, itisnotrecommended. Power
suppliescontainseveralcapacitorsthatcanholdlethalchargeslongaftertheyhavebeenunplugged.
D:Youshouldreplacethepowersupply.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (SecondEdition), Sybex,
Alameda, CA, 2001, p. 40
QUESTIONNO: 3OneoftheTestKing.comsystemshasablankmonitorandthefanonthepower
supplyisnotworking. Whatisthecauseofthisproblem?
A. TheBIOSonthemotherboardneedstobeupgraded.
B. Themonitorismalfunctioning.
C. Thecomputerisunplugged.
D. Thepowersupplyisbad.
Answer: C
Explanation: Thefirstthingtocheckistheplugbecausenothingisgoingonwith
thesystem. Youcanonlyascertainifsomethingisfaultywiththesystemonceitis
pluggedinandswitchedon.
IncorrectAnswers:
A:
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Youfirstneedtoswitchthesystemontosewhetheritisindeedthemotherboardthat
needsupgrading.
B:Sincethefanonthepowersupplyisnotworking, youcanknowforsurethatthe
systemisnotpluggedin.
D:Itisnotacaseofthepowersupplythatisbad, thereisabsolutelynopowersincethe
fandoesnotevenwork.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (SecondEdition), Sybex,
Alameda, CA, 2001, p. 426
QUESTIONNO: 4
OneoftheTestKing.comsystemsinyourofficeworkedfinethedaybefore, nowyouhaveaproblemthatthereisoneshortbeepandnothingonthescreen. Whatcould
betheproblem?
A. Checkanyloosewires.
B. Replacethemonitor.
C. Thereisavideoadapterfailure
D. Noneoftheabove
Answer: CExplanation: Avideocardfailureisindicatedbyoneshortbeepandnodisplayon
thescreen.
IncorrectAnswers:
A:Loosewiringisnotindicatedbyoneshortbeepandnothingonthescreen.
B:Afaultymonitorisnotindicatedbyoneshortbeepandnothingonthescreen. Itisthe
videocardthatfailed.
D:Asingleshortbeepatstartupindicatesavideoadapterfailure.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (SecondEdition), Sybex,
Alameda, CA, 2001, p. 400
QUESTIONNO: 5
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WhichofthefollowingistheFIRSTthingyoushouldcheckwhenanewIDEhard
driveisnotrecognized?
A. TheBIOS.
B. Thecabling.
C. Thejumpersettings.
D. Thedrive.
Answer: C
Explanation: Jumpersettingsarethefirstthingtocheckwhenanewdriveisn't
beingrecognized. Makesureyou'veopenedupaccesstothenewdrivebychanging
thefirstdrive'sjumperswitches.
IncorrectAnswers:A:TheBIOSsettingscheckisnotthefirstplacetocheckintheeventofanewdrivenot
beingrecognized.
B:Whenexperiencingthiskingofproblem, checkingthecablingisnormallythesecond
areatocheckaftercheckingthejumpersettings.
D:Thisisanewdrivethatischecksoitwillnotmakesensetocheckthedrivefirst, but
rathercheckthejumpersettingsfirst.
Reference:
JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,
Indianapolis, 2003, p. 803.
D: Applybasictroubleshootingtechniquestocheckforproblems (4 Questions)
QUESTIONNO: 1
WhichofthefollowingcouldcauseaTestKing.comcomputertoautomatically
reboot?
A. AnoverheatingCPU.
B. Afivesecondpowerfailure.
C. InsufficientMemory.
D. Anewsetofsoftwareinstalled.
Answer: A
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QUESTIONNO: 2
Afterinstallinganewnetworkinterfacecard (NIC) onaTestKing.comWindowsXP
computersystem, thecomputersystemrebootscontinuously. Tocorrectthis
problem, whatshouldTestKing.comdofirst?
A. Reinstalltheoperatingsystem.
B. Reinstalldevicedriversforthenetworkinterfacecard (NIC).
C. UsetheLastKnownGoodConfiguration.
D. Removethenetworkinterfacecard (NIC).
Answer: C
QUESTIONNO: 3
AnewTestKing.comcomputerhasbeensetupandafterbooting, theUSBports
don'tseemtobeworkingwithanyoftheUSBdevices. Selectfromthefollowing
whatthetechnicianshoulddofirst.
A. ConnecttheUSBdevicestoadifferentcomputertotestthedevices.
B. ReplacetheUSBcables.C. VerifythatUSBfunctionalityisenabledinthesystemBIOS.
D. VerifythatthecablesforUSBarecorrectlyconnectedtothemotherboard.
Answer: C
QUESTIONNO: 4
YouarethenetworkadministratoratTestKing.com. TestKing.comhasseveral
workstationsthathavewireless 802.11gnetworkadapters. Everydayataround
lunchtimewirelessuserscomplainoflackofconnectivity. Whatcanyoudotothis
problem?
A. ReplacetheWAPwithan 802.11bWAP.
B. ReducetheRadioFrequencyInterferencearoundtheWAP.
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C. ConfigurethewirelessworkstationsandtheWAPtooperateinad-hocmode.
D. ConnecttheWAPdirectlytothenetwork.
Answer: B
Explanation: 802.11gusesthe 2.4 GHzrangewhichisalsousedbyappliancessuch
asmicrowaves . Theconnectivityproblemoccursataroundlunchtime, whichseems
toindicatethattheincreaseduseofmicrowaves ataroundthistimeiscausingRFI
(RadioFrequencyInterference) . WeshouldthusattempttoeliminatethisRFI.
IncorrectAnswers:
A: 802.11ausesthe 5.0 GHzrangeandwillnotbeaffectedbyotherdevicesthatusethe
2.4 MHzrange. However, wewouldneedtochangethewirelessadaptersonthe
workstationsto 802.11aaswell.
C:Inad-hocmode, twowirelessdevicescancommunicatedirectly, withouttheneedforaWAP. However, thesedeviceswouldnothaveaccesstothewirednetwork.
D:Bydesign, theWAPisdirectlyconnectedtothenetworkbutthiswillnotovercome
theRFI (RadioFrequencyInterference) thatisaffectingthewirelesssignal.
References:
DavidGrothandTobySkandier, Network+ StudyGuide (4thEdition), Sybex, Alameda
CA, 2005, pp. 251, 252, 255.
E: Recognizethenames, purposes, characteristicsandappropriateapplicationoftools (0
Questions)
Part 4: Performpreventivemaintenanceonpersonalcomputercomponents
A: Identifyandapplybasicaspectsofpreventivemaintenancetheory (3 Questions)
QUESTIONNO: 1
Whichofthefollowingshouldbeincludedwhenperformingpreventivemaintenance
ofhardware? (SelectTWO.)
A. Checkingenvironmentalconditions.
B. Ensuringhardwarecompatibility.
C. Replacingcables.
D. Checkingforvisualdefects.
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Answer: A, D
QUESTIONNO: 2
Whencleaningamonitoritisrecommendedthatyouapplycleaningsolutionto
______
A. Asoftbrush.
B. Alint-freecloth.
C. Adampsponge.
D. Thedisplayscreen.
Answer: B
QUESTIONNO: 3
YouaretheTestKing.comtechnicianrequiredtodotroubleshootinginan
environmentthatpromotesstaticelectricity. Whichtwoofthefollowingcouldyoudo
inadditiontowearinganantistaticwriststrap?
A. YoushoulduseanESDmatinconjunctionwithanESDstrap.B. Touchthegroundoftheworkshop.
C. Touchthemetalcaseofthepowersupplythatispluggedintoaproperlygrounded
outlet.
D. Noneoftheabove.
Answer: A, C
Explanation: TheESDmatwilldrainexcesschargeawayfromanyitemthatcomes
intocontactwithit. IfanESDstrapormatisnotavailable, itispossibletodischarge
excessstaticvoltagebytouchingthemetalcaseofthepowersupply. However, the
powersupplymustbepluggedintoaproperlygroundedoutletforthistoworkas
intended.
Incorrectanswers:
B:Touchingthegroundoftheworkshopwillnotnecessarilypreventthehazards
associatedwithstaticelectricity.
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D:AnESDmatinconjunctionwithanESDstrapcanbeusedtodischargestatic
electricity, oryoucouldtouchthemetalcaseofthepowersupplythatispluggedintoa
properlygroundedoutlet.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 36 - 38.
B: Identifyandapplycommonpreventivemaintenancetechniquesfordevicessuchas
inputdevicesandbatteries (1 Question)
QUESTIONNO: 1
YouarethetechnicianoncallatTestKing.com. Aclientcomplainsthathertimeand
dateonherdesktopcomputerisconstantlywrong, eventhoughsheresetsit. Whichofthefollowingshouldrepairtheproblem?
A. Anewsystemboard.
B. Aharddisk.
C. Aninstallationdisktore-installheroperatingsystem.
D. AnewCMOSbattery.
Answer: D
Explanation: Thesesymptomsindicatethatthesystem'sCMOSislosingthetime,date, andharddisksettings. TheCMOSisabletokeepthisinformationwhenthe
systemisshutoffbecausethereisasmallbatterypoweringthismemory. Becauseit
isabattery, itwilleventuallylosepowerandgodead.
Incorrectanswers:
A:Thesymptomsexhibitedarenotcharacteristicofafaultysystemboard.
B:Afaultyharddiskinneedofreplacementdoesnotshowthesymptomsdescribedin
thequestion.
C:Itisnottheoperatingsystemthatisresponsibleforthesymptomsthattheclientis
experiencing.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 402.
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Topic 2, LaptopsandPortableDevices (28 Questions)
Part 1: Identifythefundamentalprinciplesofusinglaptopsandportabledevices
A: Identifynames, purposesandcharacteristicsoflaptop-specificcomponents (9
Questions)
QUESTIONNO: 1
Whichofthefollowingmemorymoduleformfactorsarecommonlyusedforlaptops?
A. DualInlineMemoryModules (DIMMs)
B. SmallOutlineDIMMs (SODIMMs)
C. SingleInlineMemoryModules (SIMMs)
D. RambusInlineMemoryModules (RIMMs)
Answer: B
Explanation: LaptopmemorycomesinsmallerformfactorsknownasSmallOutline
DIMMs (SODIMMs) .
Incorrectanswers:
A, C:ThesearememorychipsusedonnormalPCsdependingoniftherearechipson
onesideofthecircuitboardoronbothsides, respectively.
D:ThisisatypeofmemorymodulethatusesRambusmemoryandisnotusedinlaptop
computers.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 65.
QUESTIONNO: 2
ATestKing.comcustomerwantstoupgradetheRAMonherlaptop. Whichmemory
moduleswouldthecustomeruse?
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A. SIMMs
B. DIMMs
C. RIMMs.
D. SODIMMs.
Answer: D
Explanation: SODIMMsaresmalloutlineDIMMsandareusedonLaptops.
IncorrectAnswers:
A, B, C:SIMMs, DIMMsandRIMMSareallusedonPCs, notonlaptops.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,Alameda, CA, 2001, pp. 120-122.
QUESTIONNO: 3
BelowaredifferenttypesofPCCardslots. Selectonewhichyouthinkwouldbeable
toaccommodatealltheotherphysicalPCCardtypes.
A. TypeI
B. TypeIIC. TypeIII
D. Alloftheabove.
Answer: C
QUESTIONNO: 4
Towhichofthefollowingwouldyouattachaserialmouseonalaptop?
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A. A
B. B
C. C
D. D
Answer: DExplanation: Theserialmouseisattachedtoaserialportonalaptop. Thiswouldbe
aDB-9 maleconnector.
IncorrectAnswers:
A:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
akeyboardisconnectedisusuallycolorcodedpurple.
B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich
amouseisconnectedisusuallycolorcodedgreen.
C:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 92, 196-216.
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QUESTIONNO: 5
Whatisthebandwidthsupportedbya 200-pinSODIMMmodule?
A. 8-bits
B. 16-bits
C. 32-bits
D. 64-bits
Answer: D
Explanation: The 168- and 184-pinDIMMandthe 144- and 200-pinSODIMMis
64-bitswide.
IncorrectAnswers:
A:A 30-pinSIMMis 8-bitswideandiscommonlyfoundon 386 andearly 486computers.
B:The 184-pinRIMMis 16-bitswide.
C:The 72-pinSIMMandthe 72-pinSODIMMis 32-bitswideandcanbeinstalled
singularlyin 32-bitsystems.
Reference:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,
Alameda, CA, 2001, pp. 65-67, 120-122.
QUESTIONNO: 6
TestKing.comwantstoconnectmultipleperipheraldevicessuchas, printer,
keyboardandmousetoalaptop. Selectfrombelowthebestwirelesstechnology
TestKing.comshoulduse.
A. 802.11x
B. Bluetooth
C. ADSL
D. IrDA
Answer: B
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QUESTIONNO: 7
ThememoryonaTestKing.comlaptopisupgradedbutthekeyboarddoesnot
function, howeverthetouchpadisworking. Explainthemostlikelycauseofthisby
choosingfromthefollowing.
A. TheRAMisnotseatedproperly.
B. Thekeyboardconnectormustbereplaced.
C. TheRAMtypeisincorrect.
D. Thekeyboardconnectorisnotseatedproperly.
Answer: D
QUESTIONNO: 8
TheMOSTcommonvideoRAMtechnologyonlaptopvideocardswouldbe ______.
Selectthecorrectanswerfromthefollowing.
A. DDRSDRAM
B. SODIMM
C. SIMM
D. DIMM
Answer: A
QUESTIONNO: 9
Thecorrectconnectionmethodforaninternallaptopharddiskdrivewouldbe
whichofthefollowing?
A. SCSI
B. PATA
C. IEEE 1394
D. Firewire
Answer: B
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B: Identifyanddistinguishbetweenmobileanddesktopmotherboardsandprocessors
includingthrottling, powermanagementandWi-Fi (3 Questions)
QUESTIONNO: 1
Whatisamaindifferencebetweentheprocessoronalaptopandonadesktop?
A. Powerconsumptionandheatproduction.
B. Mobilityandclockspeed.
C. L2 Cacheandclockspeed.
D. Powerconsumptionandfrontsidebusspeed.
E. L2 Cacheandfrontsidebusspeed.
Answer: A
QUESTIONNO: 2
Whichofthefollowingdifferenttypesofpowersourcescanbeusedtopowera
laptopornotebookcomputer? (Selectallthatapply.)
A. StandardAAbatteries
B. ACpowerC. Dockingstation
D. Batteries
Answer: B, D
Explanation: Mostoftheportablecomputers producedrequireeitherbatteriesor
ACpower.
IncorrectAnswer:
A:Hewlett-PackardproducedapalmtopthatcanusestandardAAbatteries.
C:Thedockingstationisusedtoallowportablecomputerstofunctionasdesktop
computerswhenitisphysicallyattached.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,
Alameda, CA, 2001, pp. 137
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QUESTIONNO: 3
Whichofthefollowinglaptopornotebookpointingdeviceslookslikean
opto- mechanicalmouseturnedupsidedown?
A. Mouse
B. Trackball
C. TouchScreen
D. DrawingTablet
Answer: B
Explanation: Atrackballisbasicallyanopto- mechanicalmouseturnedupsidedown. Insteadofmovingthemouseonatable, youmovethetrackball. Thedevice
otherwiseremains stationary.
IncorrectAnswers:
A:Yournormalcomputermousedoesnotlooklikeanopto-mechanicalmouseturned
upsidedown.
C:Yourcomputertouchscreendoesnotlooklikeanopto-mechanicalmouseturned
upsidedown.
D:Yourcomputerdrawingtabletdoesnotlooklikeanopto-mechanicalmouseturned
upsidedown.
References:
DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,
Alameda, CA, 2001, pp. 239
Part 2: Install, configure, optimizeandupgradelaptopsandportabledevices
A: Configurepowermanagement (2 Question)
QUESTIONNO: 1
WherewouldyouenableHibernationonaWindowsXPlaptop?
A. InScreenSavers.
B. InthesystemBIOS.
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C. InPowerManagement.
D. InPowerSchemes.
Answer: A
QUESTIONNO: 2
Whichofthefollowingtypesofbatterieshastheshortestbatterylife?
A. nickelmetal-hydride (NiMH)
B. nickelcadmium (NiCD)
C. nickel-lithium (Ni-Li)
D. lithium-ion (Li-Ion)
Answer: B
B: Demonstratesaferemovaloflaptop-specifichardwaresuchasperipherals,
hot-swappabledevicesandnon-hot-swappabledevices (1 Question)
QUESTIONNO: 1WhendetachingaremovabledevicefromalaptopcomputerrunningWindowsXP,
whatwouldbeyourfirststeptotake?
A. UsetheSafelyRemoveHardwareicontoejectthedevice.
B. Powerdownthedevicemanually.
C. UsetheAdd/RemovehardwareappletinControlPaneltoremovethedevice.
D. UseDeviceManagertodisablethedevice.
Answer: A
Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesforlaptopsandportable
devices
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A: Useproceduresandtechniquestodiagnosepowerconditions, video, keyboard,
pointerandwirelesscardissues (7 Questions)
QUESTIONNO: 1
YouattachaprintertoafourportunpoweredUSBhubthatisconnectedtoa
notebook. However, youcannotprinttotheprinter. Whatisthecauseofthis
problem?
A. Theprinterdriversarenotinstalledproperly.
B. TheprinterhasnoUSBcable.
C. Theprintercartridgeneedstobepurged.
D. TheportableprinterrequiresmorepowerthanisavailablethroughtheUSBhub.
Answer: D
QUESTIONNO: 2
Acustomerreportsthathislaptopcannolongerprinttotheprinter, afterrelocating
aWirelessIrDA (Infrareddataassociation) printer. Explainbychoosingfromthe
followingwhattheMOSTlikelycauseofthisproblemwouldbe.
A. Theprinterismorethanonemeter (3 feet) fromthelaptop.
B. Theprinterdriverhasnotbeensetup.C. Thelaptopneedstoberebooted.
D. Theprinterneedstobeinstalled.
Answer: A
IrDArangeisabout 1 meter.
QUESTIONNO: 3
YouhaveanotebookwithasingleTypeIIconnection. Youpurchasea
multi- functionPCMCIAcardthatisapproximatelyacentimeterthickandusesa
TypeIIconnectionorgreaterHowever, thePCMCIAcarddoesnotfitintoTypeII
slotonthenotebook. Why?
A. OldPentiumclassnotebooksonlysupportsinglefunctionPCMCIAcards.
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B. Thenotebookmusthaveaparallelport.
C. ThecardrequireseitheradualTypeIIorasingleTypeIIIslot.
D. ThiscardrequiresSlot 1 (SC242).
Answer: C
QUESTIONNO: 4
Whichofthefollowingcardconfigurations wouldMOSTprobablybesupportedon
notebookthathastwostackedPCMCIAslots? (SelectTWO.)
A. twoTypeIIPCMCIAcards
B. oneTypeIIIPCMCIAcardC. oneTypeIIandoneTypeIIIPCMCIAcard
D. twoTypeIPCMCIAcards
Answer: A, B
QUESTIONNO: 5
Whena 1.4 GHzlaptopisoperatingat 800MHz, theMOSTlikelycauseisthat______.
A. processorthrottlingtechnologyisbeingused
B. theincorrectprocessorisinstalled
C. thejumpersettingsareincorrect
D. hyperthreadingtechnologyisbeingused
Answer: A
QUESTIONNO: 6
ATestKing.comusercomplainsthatforeignlettersandnumbersareappearingon
screenwhileheistypingonalaptop. Whatwouldthecauseofthisbe?
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A. NumLockisengaged.
B. CapsLockisengaged.
C. FLockisengaged.
D. ScrollLockisengaged.
Answer: A
QUESTIONNO: 7
WhenaTestKing.comuser'slaptopisswitchedonthecoolingfanismakinga
terriblenoise. Afterfiveminutesthefannoisestops. Whatdoyouthinkisthe
problem?
A. Thefanistypicallylouderwhenpoweringupbutthenshouldnotbeheardatall.
B. Thefanisfaultyandhasblownablockageanditisnotnecessarytodoanythingmore.
C. Thefanisswitchedonandoffautomaticallyasthelaptopwarmsup.
D. Thefanhasstoppedcompletelyandthelaptopshouldbeservicedbeforethereisheat
damage.
Answer: D
Part 4: Performpreventivemaintenanceonlaptopsandportabledevices
A: Identifyandapplycommonpreventivemaintenancetechniquesforlaptopsand
portabledevices (6 Questions)
QUESTIONNO: 1
WhichofthefollowingmethodsmaybeusedtoeasilycleanLCDComputerscreens?
A. Asoftclothwithwindowcleanersprayedonittogentlywipethesurface
B. Aspecialantistaticvacuummustnottouchscreen
C. Compressedairtoavoidtouchingthescreen
D. Asoftclothwithalittlewatersprayedonittogentlywipethesurface
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