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www.recoverysolutions.com
Comprehensive Mobile
Disaster Recovery Solutions
12207 Rhea Drive· Plainfield, IL 60585
www.recoverysolutions.com
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www.recoverysolutions.com
Recovery Solutions Incorporated in 2005
Focused exclusively on disaster recovery solutions
for financial institutions across the United States
More than 130 years of combined experience in
the banking industry
Mobile Bank Facilities are strategically located throughout the United States for timely restoration
Recovery Solutions implements state of the art
technology for business restoration
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Mobile Facilities
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= Recovery Solutions
Blue = Single Facility
Red = Multiple Facilities
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Recovery Solutions
Facility disaster recovery services
Annual “LiveSite” disaster recovery testing
Modular banks for lease
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Experienced in Restoration
Case studies of the various types of disasters:
Geneva, IL – Fire
Babbitt, MN – Fire
Midwestern, IL – Fire
Parkersburg, IA – EF5 Tornado
Cedar Rapids, IA – Flood
Galveston, TX – Hurricane
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Fire in Geneva, IL
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Interior Ceiling Damage
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Files and Documents
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Mobile Bank Facility (MBF)
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MBF Private Offices
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MBF Teller Line
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Fire in Babbitt, MN
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Satellite & Mobile Bank
Restoration
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Mobile Bank Handicap
Ramp & Stairs
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Inside a Double Wide Bank
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Inside a Double Wide Bank
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Midwest, IL
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Fire Damage
Looking downstairs to basement Looking at Computer Closet
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Delivery & Set of a Single
Wide MBF One Day After
Notification
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Parkersburg, IA
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Checkpoint
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Devastation
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Before
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After the Tornado
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Inside Bank
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All That Remains
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Finished Bank
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Cedar Rapids, IA
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Extensive Flood Damage
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Open for Business
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Galveston, TX
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Hurricane Ike Destruction
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Lease: Charleston, SC
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Drive-Up Ramp
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Five Key FFIEC Components
Key FFIEC Component # of References
Alternative Facility 49 times
Technology 73 times
Communications 69 times
Utilities 14 times
Comprehensive Testing 656 times
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BOARD OF DIRECTORS
AND
SENIOR MANAGEMENT RESPONSIBILITIES
…perform annual risk assessments
…establish a testing program;
…ensure that training, testing, technology and vendors support “Return To
Operations” (RTO) objectives ;
Review, approve and follow-up on test results at least once annually;
…ensure that sufficient resources and qualified staff are allocated to the
business continuity testing effort.
FFIEC BCP GUIDANCE
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FFIEC BCP Guidance
Alternative Facility
APPENDIX G: BUSINESS CONTINUITY PLAN COMPONENTS
Smaller, less complex institutions may contract for a “mobile hot site,” i.e., a trailer outfitted with the necessary computer hardware that is towed to a predetermined location in the event of a disruption and connected to a power source.
Source FFIEC Guidebook Page G 9
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Modular Banking Facility
Teller line
Drive-up window
Night depository / Cash
safe
Cash drawers
Bullet resistant glass
Receptionist area
Private office(s)
Restroom(s)
Kitchen area
Power generator
Portable Satellite Communications
Network
Advance Remote
Communications (ARC)
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Modular Banking Facility
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Inside a Mobile Bank Facility
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Single-Wide:
Teller Line
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Single-Wide:
Reception Area
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Double Wide:
Reception Area
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Drive-up Window
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Private Office
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Private Offices
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Restroom Facility
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Kitchen
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FFIEC BCP Guidance
Utility Support Systems
“….alternate sites should not rely on the same critical infrastructure system that provides utility services such as
electricity, telecommunications, transportation, and water.”
FFIEC BCP Guidebook - Page G 11
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Power Generator
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Under Counter
Cash Drawers
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FFIEC BCP Guidance
Appendix E: Interdependencies
“…remote image capture systems, using a VPN connection, may allow financial institutions to scan daily items and electronically deliver the imaged information to their service provider for processing without having to physically transport the daily work.”
Source - FFIEC Guide Book Page E 7
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Branch Image Capture
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Teller Printers
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FFIEC BCP Guidance
Technology:
“The technology issues that should be addressed in an effective BCP include:
Hardware – mainframe, mid-range, servers, network, end-user;
Software – applications, operating systems, utilities;
Communications (network and telecommunications);
Data files and vital records;
Operations processing equipment; and
Office equipment.”
Source - FFIEC Guide Book Page G 7
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Portable File Servers in
Cabinet with VMware
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FFIEC BCP Guidance
Communications:
Appendix E: Interdependencies
“Telecommunications - Has the service provider taken appropriate steps to ensure that the recovery site will have adequate telecommunications services (both voice and data).”
FFIEC BCP Guidebook - Page E 8
“Satellite Technology - These links efficiently extend the reach of typical communication systems to distant areas and provide alternative traffic routing in an emergency.”
FFIEC BCP Guidebook - Page B 9
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Satellite Communications
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Satellite Dish Network
Coverage
Alabama Indiana Nebraska South Carolina
Alaska Iowa Nevada South Dakota
Arizona Kansas New Hampshire Tennessee
Arkansas Kentucky New Jersey Texas
California Louisiana New Mexico Utah
Colorado Maine New York Vermont
Connecticut Maryland North Carolina Virginia
Delaware Massachusetts North Dakota Washington
Florida Michigan Ohio West Virginia
Georgia Minnesota Oklahoma Wisconsin
Hawaii Mississippi Oregon Wyoming
Idaho Missouri Pennsylvania DC, PR, VI etc.
Illinois Montana Rhode Island
Verify Your Coverage in the USA
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Mobile Satellite
Communications
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Mobile Operations Center
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Portable Satellite
Communications
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Control Unit with
VoIP Phone
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Satellite GPS Guidance
Encrypted VPN Firewall
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Satellite Communications
Router/LAN
VPN FirewallVPN Firewall
Router
Network Operating
Center
Service Bureau, image
capture, Clearing
Agencies, URL web-
sites, email, VoIP,
branch facility and/or
any other end point
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VoIP Telephone
Communications
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Satellite or ARC
Connection to Brookfield, WI
Recovery Solutions’ satellite or ARC
connections are directly linked into the
Brookfield Service Center
direct link into the bank platforms
and production systems
from anywhere in the U.S.
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Advanced Remote
Communications (ARC)
17” W x 9” D x 3 ½” H
The complete ARC package includes a
preconfigured encrypted VPN, 4G
communications device, Gigabyte
switches and cables
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Critical Updated Changes
to the FFIEC BCP Mandates
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What Is Acceptable?
Full-Interruption/Full-Scale Test
“Full-interruption/full-scale test is the most comprehensive type of test. In a full-scale test, a real-life emergency is simulated as closely as possible. Therefore, comprehensive planning should be a prerequisite to this type of test to ensure that business operations are not negatively affected. The institution implements all critical functions defined with its BCP by processing data and transactions using back-up media at the recovery site.”
FFIEC BCP Guidebook - Page 25
FFIEC BCP GUIDANCE
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Regulatory Compliant
Test Example
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Actual LiveSite Test
Restore the Bank’s file servers and critical
workstations using industry standard
restoration applications and hardware
within the RS Mobile Bank Test Center
Secure all Bank related sensitive materials
within RS protected test environment
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Actual LiveSite Test
Establish communications with the Banks Host Provider through satellite transmission or ARC device (VPN, SSL, MPLS)
Restore critical file servers, PC workstation applications and data
Bank representatives test daily banking transactions
Perform check imaging application – image, capture and transmit items
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Actual LiveSite Test
Authenticate the check clearing
processes with Clearing Agent (finger
print authentication, token, FOB)
Successfully transmit foreign items to
Clearing Agent
Transmit POD files
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Actual LiveSite Test
Verify remote email access capabilities
Access necessary web-sites needed to resume business
Restore any third party critical applications (i.e., mortgage, lending, deposits, etc.)
Make telephone calls through the RS VoIP (Voice over Internet Protocol) satellite based telephone system
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Documenting the Test Results
“To maintain the effectiveness of the BCP, the board and senior
management should ensure that enterprise-wide BCP tests are
conducted at least annually, or more frequently depending
on changes in the operating environment. Formal procedures
should be established for reporting the implementation of the
testing program and test results to the board and senior
management.”
Source FFIEC BCP Guidebook Page 4
FFIEC BCP GUIDANCE
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Summary of Services -
Recovery Solutions
Alternative Facility – Multiple sizes available
Technology – Complete LAN equipment / Imaging
Communications – Internet, Core Provider and telecommunications via satellite or ARC devices
Utilities – Diesel generator, restroom, AC/Heat
Comprehensive Testing – Annual LiveSite Test - Restoration of data and critical applications
Documented Results – Complete LiveSite results
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Thank You
12207 Rhea Drive· Plainfield, IL 60585
www.recoverysolutions.com