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Cloud Hosted IP PBXPremium Attendant Training
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Welcome!
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• Welcome to AirePBX• This Premium User training is designed to help you get
comfortable with your new Cloud Hosted IP PBX.• With an amazing number of features, the AirePBX
System will empower you to be more efficient in your day-to-day activities.
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• AireSpring created this Ready Start! Guide to assist you with the initial setup of your new AirePBX Premium Attendant User.– Setup Voicemail Greetings.– Overview Premium Attendant CommPortal functions.
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Ready Start!
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Resources
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• User Information Page.– This page contains links to a number of documented resources
like phone guides and CommPortal training.– AireSpring.com/resources
• CommPortal– Online web based portal to manage your voicemail, contacts,
and call features such as Find Me Follow Me.– CommPortal.AireSpring.com– Customer Care
• 888-288-5010
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• The Phones– There are a number of different phone options with AirePBX.– Quick guide reference information for your specific model can
be found on the user information webpage.• CommPortal
– Online web portal which allows you to:• Configure weekly and holiday call menu schedules.• Record and manage announcements callers will hear.• Manage extensions callers can transfer to.• Configure default actions for keys a caller can press.
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AirePBX Components
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• Go to: CommPortal.Airespring.com
• You will be prompted for– Number
• Premium Attendant Telephone number
– Password
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Logon to CommPortal
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CommPortal Basics
Activation Status
Service Status
Main Tab
Shortcuts toSub Tabs
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Schedule
Schedule Tab
Weekly Schedule
Configure your weekly schedule and holidays, so that differentmenus can be played based on time and day.
Add, Rename,
Delete Periods
List of Periods
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Schedule
New Period appears,
needs menu selection
4. Click cell to selected period , drag to change several cells.
3. SelectMenu fornew period
Add New Period
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1. Click AddNew Period
2. Enter new period name
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Schedule
Scroll months and click to
select a specific day
Select Special Days
Add Public Holidays Pop
Up.
Add, Manage Public Holidays and Special Days
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Menus
2. Enter Name of new menu,
Select announcement
1. Click AddNew Menu
Define the menus of announcements, key functions, and other actions offered that your callers will be able to choose from.
Highlighted Menu name
and announcement
settings
Menus Sub tab
Currentmenus 113. Click Apply
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Menus
2. SelectPeriod
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Associate New Menu with Schedule Period
3. Select new menu
4. Click Apply
New Menu appears, butnot associated with a
schedule Period
1. Select Schedule Tab
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Menus
New Menu now needs Key functions associated
2. Select Menu
Associate New Menu with Key Functions
1. Select Keys Sub tab
4. Click Apply
3. Define KeyFunction byselecting from
drop down
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Menus
Highlighted Menu’s
current Key functions
Numbers calls will be
transferred to when key is
selected
Key Functions
Keys Sub tab
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Menus
Highlighted Menu’s current Timeout settings
Timeout & References
ReferencesSub tab
TimeoutSub tab
Highlighted Menu’sassociated Periods 15
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Announcements
Create New Announcements
Pop Up
Edit existing Announcement
Record announcement via phone by dialing TUI access number and follow prompts
Creating, Recording, and Uploading Announcements
Announcements tab
Dropdown for recording options
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Extensions
Manage the extensions your caller can transfer to.
Existing BGExtensions List
Extensions tab
Business Group Extensions
Sub tabSpoken
Name PopUp
Replace with 22
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Extensions
Manage the extensions your caller can transfer to.
Rules and requirements for
additional extensions
Extensions tabAdditional Extensions
Sub tabAdd Extension
Pop Up
These launch the samePop Ups as previous slide
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Advanced
Configure the advanced settings that apply across all your menus.
Error Handling Sub tab
Number of Errors Selection
Drop Down Menu
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Advanced tab
Call Transfer settings
Invalid Extension settings
Current Timeout settings
Unknown Input settings
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Advanced
Configure the advanced settings that apply across all your menus.
Advanced tab
Match extension or mailbox name caller desires to
configured transfer function
Number for Intercept Voicemail Mailbox
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Other Settings Sub tab
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Settings
Call Settings
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Call Settings Shortcut
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Additional HELP!
Onboard Help Pop Up
22Rev.10.17.2018