Download - Client Use of Technology
Client Use of TechnologyClient Use of Technology
Rachel Medina – NTAPKathleen Brockel – NTAPKate Bladow – Pro Bono Net
LSC TIG Conference 2009
Specific data to be Specific data to be reviewed reviewed Demographics of
Folks Online & Who has Broadband◦ Income◦ Race◦ Education◦ Age ◦ Geography
Use of the internet
Online Video Viewing
Cell phoneSocial
NetworkingLegal Aid Client
Services
Jeopardy!
How well do we understand trends in client use of
technology?
Jeopardy!Teams of 3 – 5
7 Q’s◦ 3 – 1PT◦ 3 – 2 PT◦ Final Jeopardy –
Bet 1, 2, or 3 Pts!
Prizes to the 3 Top Scoring Teams
1 Point1 PointWhich is more
popular? A.) Broadband B.) Dial-up?
1 Point1 PointBased on
Geography, which group spends the least amount of time online?
A.)Urban,B.)Suburban C.)Rural
1 Point1 PointSenior Citizens
(65+) are more likely to be online than those making less than 30k per year?
True False?
2 Points2 PointsHighest
percentage of cell phone ownership?
A.) BlacksB.) English
Speaking Hispanics
C.) Whites
2 Points2 Points
Largest increase % of age group viewing video websites.
A.) 18- 29B.) 30- 49C.) 50-64D.) 65+
2 Points2 Points
What % of those making less than 30k per year use search engines on a “typical” day?
A.) 27%B.) 36% C.) 52%
FINAL JEOPARDY BIDSFINAL JEOPARDY BIDSRisk 1, 2 or 3 points
Final Jeopardy Final Jeopardy Those with a
legal problem are more likely to go where for information?
A.) Library B.) Internet C.) Contact a
Government Agency
1 Point1 PointWhich is more
popular? A.) Broadband
or B.) Dial-up?
1 Point1 PointBased on
Geography, which group spends the least amount of time online?
A.)Urban, B.)Suburban or C.)Rural?
1 Point1 PointSenior Citizens
(65+) are more likely to be online than those making less than 30k per year?
True or False?
2 Points2 PointsHighest
percentage of cell phone ownership?
A.) BlacksB.) English
Speaking Hispanics
C.) Whites
2 Points2 Points
Largest increase % of age group viewing video websites.
A.) 18- 29 = 29%B.) 30- 49 = 46%C.) 50-64 =
58%D.) 65+ = 45%
2 Points2 Points
What % of those making less than 30k per year use search engines on a “typical” day?
A.) 27%, B.) 36% or C.) 52%?
Final Jeopardy Bid 1, 2, 3 Final Jeopardy Bid 1, 2, 3 PointsPointsThose with a
legal problem are more likely to go where for information?
A.) Library B.) Internet C.) Contact a
Government Agency
Problems with Available Problems with Available StatisticsStatisticsImprecision; inconsistent
terminology African American, Blacks, Black Americans Hispanic, Latino Little data available on Native Americans and
Asian Pacific Islanders Generalize about ‘Americans’ rather than
inhabitants
Difficult to ascertain who would be low-income according to LSC standards
IncomeIncome
Source: Pew Internet and American Life Project (http://www.pewinternet.org/trends.asp)
Income and Time Spent Income and Time Spent OnlineOnline
Source: Internet adoption and usage patterns are different: Implications for the digital divide, Information Economics and Policy, March 2008
RaceRace
Source: Pew, “Demographics of Internet Users,” July 2008
EducationEducation
Education and Race Education and Race The percentage of those who
have not completed high school and are online: ◦White 32%◦Hispanic 31%◦African American 25%
Source: Pew, “Latinos Online,” March 2007, (http://www.pewinternet.org/pdfs/Latinos_Online_March_14_2007.pdf)
Internet Use by Age Internet Use by Age
Wired Seniors Wired Seniors
In 2006, 34% of 65+ went online, (up from 26% in 2005).
But only 28% of 70+ went online (26% in 2005)
Source: Pew, Are “Wired Seniors” Sitting Ducks?, 2006 http://www.pewinternet.org/pdfs/PIP_Wired_Senior_2006_Memo.pdf
Analysis by Geography Analysis by Geography
Why does rural adoption Why does rural adoption lag? lag? Population tends to be olderHigher share of low-income
families Rural Americans are, on average,
less educated than urban and suburban Americans
Source, Pew, “Rural Broadband Internet Use,” February 2006 (http://www.pewinternet.org/pdfs/PIP_Rural_Broadband.pdf)
All Whites (76%)
All Blacks (56%)
English-Speaking Hispanics
(79%)
18-29 Years Old (92%)
30-49 Years Old (85%)
50-64 Years Old (72%)
65+ Years Old (37%)
No High School Degree (38%)
College Graduates (93%)
<$30K Income (61%)
>$75K Income (93%)
Men (76%)Women
(74%)
*Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org
High School Graduates (67%)
Urban (77%)
Rural (64%)
Suburban (77%)
Who is online?Who is online?
Broadband AdoptionBroadband Adoption
Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf
Why is Broadband Why is Broadband Important? Important? Necessary to access many online
tools and servicesBroadband includes many options,
including ◦DSL◦Cable Modem◦Fiber◦Wireless◦Satellite◦Broadband over Powerlines (BPL)
Broadband as Predictor of Broadband as Predictor of Online ActivityOnline Activity78% of home broadband users
look online for health information, compared with 70% of home dial-up users.
Home broadband users are twice as likely as home dial-up users to do health research on a typical day -- 12% vs. 6%.
Pew, The Engaged E-patient Population, August 2008, http://www.pewinternet.org/PPF/r/259/report_display.asp
Broadband AdoptionBroadband AdoptionGrowth in broadband adoption
was flat among the poor◦25% of low-income Americans ($20
K) have broadband in April 2008. ◦Compared to 28% figure reported in
March 2007
Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf
Broadband AdoptionBroadband AdoptionRural broadband grew but still
lags behind urban and suburban ◦38% of rural in 2008 v. 31% in 2007◦57% of urban residents in 2008◦60% of suburban in 2008
Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf
Broadband Availability Broadband Availability
Source: NTIA, Networked Nation: Broadband In America 2007, http://www.ntia.doc.gov/reports/2008/NetworkedNationBroadbandinAmerica2007.pdf
Whites (55%)
Blacks (38%)
English-Speaking Hispanics (57%)
18-29 Years Old (74%)
30-49 Years Old (62%)
50-64 Years Old (49%)
65+ Years Old (20%)
No High School Degree (22%)
College Graduates (74%)
<$30K Income (40%)
>$75K Income (77%)
Men (58%)
Women (50%)
High School Graduates (43%)
Urban (60%)
Suburban (56%)
Rural (42%)
*Source: Pew Internet & American Life Survey, December 2007.
http://www.pewinternet.org
Who has broadband?Who has broadband?
Online activities Online activities Conducting searchesMultimedia Using the internet to find
services
Do you use a search engine Do you use a search engine on a typical day? on a typical day?
Pew, Search Engine Use, August 2008 http://www.pewinternet.org/pdfs/PIP_Search_Aug08.pdf
Multimedia Multimedia
Do you use the internet to address Do you use the internet to address common problems that might be common problems that might be linked to government? linked to government?
Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf
Are people using the net to Are people using the net to address legal matters? address legal matters?
Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf
Mobile Access Mobile Access
62% of all Americans have cell phones
84% of English-speaking Hispanics have cell phones.
74% of white Americans have cell phones.
71% of black Americans have cell phones.
Source: Pew, Mobile Access to Data and Information, March 2008 http://www.pewinternet.org/pdfs/PIP_Mobile.Data.Access.pdf
Whites (74%) Blacks (71%)
English-Speaking Hispanics (84%)
18-29 Years Old (88%)
30-49 Years Old (83%)
50-64 Years Old (70%)
65+ Years Old (50%)
No High School Degree (63%)
College Graduates (86%)
<$30K Income (61%)
>$75K Income (92%)
Men (77%)
Women (73%)High School Graduates
(67%)
Urban (79%)
Suburban (77%)
Rural (62%)
*Source: Pew Internet & American Life Survey, December 2007.
http://www.pewinternet.org
Who has a cell?Who has a cell?
Clients and Social MediaClients and Social Media
Social MediaSocial MediaTools to facilitate conversations
FacebookMySpaceTwitterYouTubeBlogsLinkedIn
StatisticsStatistics35% of online adults; 65% of
online teens75% of online adults aged 18-2457% of online adults aged 25-3445% of online adults who have a
household income of <$30,000More than 33% of adults visit
sites daily
CLIENT TECH TRENDS CLIENT TECH TRENDS IN LEGAL AIDIN LEGAL AID
LiveHelp Usage TrendsLiveHelp Usage Trends
Timeline:LiveHelp was soft-launched on MontanaLawHelp and IowaLegalAid.org in June 2006, on LawHelp.org/LA in September 2007, on GeorgiaAdvocates.org and ARLegalServices.org in January 2008, and on LawHelpMN.org in May 2008. Information provided by Liz Keith, Pro Bono Net.
LiveHelp Usage TrendsLiveHelp Usage TrendsSelf-reported household income of Montana LiveHelp users (2006-2008) Under 10K: 24% 10K-15K: 26%
Areas Montana LiveHelp Users Areas Montana LiveHelp Users Sought Help in (2006-2008) Sought Help in (2006-2008)
NPADO ServerNPADO ServerBeing adopted by both legal aid
programs and court systems to serve up HotDocs templates and A2J Guided Interviews® over the web
These programs are being used to construct automated document assembly tools for both advocate use and for use by self-represented litigants
Has grown immensely in the past year
A2J AuthorA2J Author®® Activity NationwideActivity NationwideStates with
A2J Guided Interviews (according to NPADO server statistics thru 7/1/08)
21 States, U.S. Virgin Islands & Ontario (Canada)
Alabama, Arizona, Arkansas, California, Idaho, Illinois, Kentucky, Louisiana, Maryland, Massachusetts,
Minnesota, Mississippi, Montana, Nebraska, New York, Ohio, Oklahoma, Pennsylvania, Texas, U.S. Virgin Islands, Vermont, Washington, Ontario (Canada)
Registered Users of A2J Author 2.0
(per registration statistics thru 10/1/08)
33 States, D.C., Guam, Ontario (Canada), N.S.W. (Australia)
Alabama, Arizona, Arkansas, California, Connecticut, Washington, D.C., Florida, Georgia, Guam, Iowa, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maryland, Maine,
Michigan, Minnesota, Missouri, Montana, Nebraska, New York, North Carolina, New Hampshire, New Mexico,
N.S.W. (Australia), Ohio, Oklahoma, Ontario (Canada), Oregon, Pennsylvania, Rhode Island, South Carolina,
Virginia, Vermont, Washington
Chicago-Kent College of Law / Student Editorial Board
ProjectsVentura County, California (various interviews in process)
Illinois Legal Aid Online(multiple interviews, either live or in
development)
E-Filing System ProjectsU.S. District Courts,
Eastern Missouri Manatee County Clerk of the Circuit
Court, Florida (pilot project for the state of Florida)
Clerk of Kane County, Illinois
Case Management System Integration Projects
Iowa Legal AidLegal Aid of Western Ohio
As of July 1: 1219 active A2J templates34,042 A2J Interviews completed in 2008
Program and Statewide Program and Statewide WebsitesWebsitesLawHelp consumer site usage in
2007:◦ 2.7 million visitors◦12.6 million page views◦2.2 million resource downloads◦628,000 referral profiles viewed
Websites can be a tool in helping to bridge the broadband divide◦Colorado Legal Services lists information
about where to find library and Wi-Fi hotspots all across the state.
Educational/Information Educational/Information VideosVideosMore and more common in legal aid
◦Legal Services Alabama◦Arkansas Legal Services◦Asian Pacific American Legal Center◦Atlanta Legal Aid◦LawHelp California◦Iowa Legal Aid ◦Legal Aid Society of Northeastern New
York◦New Mexico Center on Law and Poverty
Questions or Comments?Questions or [email protected]@[email protected]