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CITY OF MONROEINFORMATIONINFORMATIONTECHNOLOGY
DIVISION
2016 Statistics
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I.T. Highlights 2016g g
Completed conversion of QS1 software to cloud based Completed conversion of QS1 software to cloud based solution, eliminating one server from our farm.
Introduced server virtualization technology to our server gyfarm increasing redundancy and reducing hardware needs.
Updated Fairbanks Scale computer system at Public Works
A Implemented Barracuda Email Archive solution to improve email systems and streamline Open Records requestsrequests.
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I.T. Goals and Objectivesj
Leverage cloud based and virtual computing options g p g pto reduce and consolidate our server farm; thus reducing our energy usage, carbon footprint, and
i t tmaintenance costs. Upgrade and replace systems as necessary while
maintaining cost effectiveness.maintaining cost effectiveness. Expand use of tablet and mobile device computing
solutions where possible. Continue training and education of I.T. personnel to
keep current with advances in technology.
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USERS AND COMPUTERS
USERS = 201 COMPUTERS = 198
*Users are any employee who has login credentials and/or city email
*Includes Servers, Workstations, Laptops, Netbooks, and Tablets
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OPERATING SYSTEMS
Microsoft Windows 7 Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 10 Microsoft Windows 10 Microsoft Server 2008
Mi ft S 2012 Microsoft Server 2012 Apple OS X Apple iOS Android OS
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Line of Business Programsg Microsoft Office 2007
Mi f Offi 2010 Smith Data Financials
B ild R di Microsoft Office 2010 Microsoft Office 2013 Microsoft Office 2016
Builder Radius BluePrince
Avaya Microsoft Office 2016 Courtware RMS Courtware CMS
y ArcView GIS Crystal Reports
Quartermaster USA Software
Fi H
QuickBooks CAFR2000 SB Client FireHouse
CitiTech ITRON
SB Client SCADA WebRoot Antivirus ITRON
LabTech RMM IssueTrak
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EMAIL Microsoft Exchange Server 2013
Barracuda Spam and Antivirus Firewall
Barracuda Email Archive Appliance
219 Email Accounts
3675 emails received per day average
505 emails sent per day average
45% of received emails are SPAM 5% o ece ved e a s a e S M and/or contain viruses, malware, or harmful code.
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Email Stats - Inbound
180000
140000
160000
100000
120000
Total
40000
60000
80000 AllowedBlocked
0
20000
40000
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Email Stats - Outbound
Outbound
20000
25000
15000
20000
5000
10000Outbound
0
5000
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DECJAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
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Online Assets
City website at www.monroega.com City Facebook page at
h // f b k /Ci fM GAhttp://www.facebook.com/CityofMonroeGA City Twitter at http://twitter.com/MONROEGA Cit Y T b Ch l t City YouTube Channel at
http://www.youtube.com/cityofmonroega City Nixle Account at http://local nixle com/city-of- City Nixle Account at http://local.nixle.com/city-of-
monroe-georgia/
*Daily admin of online assets is now handled by the Customer/Community Service Liaison*
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City Websitey
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www.monroega.comGoogle AnalyticsGoogle Analytics
*Stats collected from January through December 2016.*
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Established in 20092,671 “Likes”
Established in 2009793 Followers
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Nixle
Y T b
Nixle
YouTube
Established in 2011Established in 2011126 subscribers
Established in 200935 Subscribers / 5,026 views
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Calls for Service
Calls are generated via phone, email, text message, and g p , , g ,personal contact. All calls are logged in the IssueTraksystem for housekeeping and statistical purposes.
A ll/ti k t b thi i l h i A call/ticket can be something as simple as changing a backup tape, to a server being down. All issues that require I.T. intervention are logged.
Call/ticket labor time is difficult to track due to some issues being solved by a phone call versus being worked on over days or even weeks at a timeon over days or even weeks at a time.
There were a grand total of 747 I.T. issues logged for the year 2016.
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Calls for Service Monthlyy
Tickets
90
100 96
60
70
80
62 6255 57 58
66
54
68 69
30
40
50
6050
5450
Tickets
10
20
30
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
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Calls for Service M thl b D t tMonthly by Department120 INTERNAL
80
100
INTERNALUTILITYPUBLIC WORKSPOLICE
60
80FIREFINANCE-UBFINANCE
20
40 DDACODECOUNCIL
0
20
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Calls for ServiceMonthly Average by DepartmentMonthly Average by Department
Tickets
1
1 1 6CouncilCode
42
5
CodeDDA/Main StreetFinanceFinance / UB
1
240
Finance / UBFirePolicePublic WorksPublic WorksUtilitiesInternal Service
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