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Caveat Emptor: 10 Questions to Ask a Managed Service Provider Before You Sign
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@HOSTINGdotcom
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Housekeeping
How do you partner with a customer?
• “Consultative approach”• Support team and structure• Roles and responsibilities• Onboarding process
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Question Number One
How will you interact with my IT team?
• MSP should be reliable and navigable• Provide full visibility• Consistent updates• “Customer to Support” tech ratio
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Question Number Two
Explain the architecture of your cloud-based environments.
• MSPs should have the ability to:• Design and Build• Migrate existing systems• Manage existing systems• Protect your data from disaster
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Question Number Three
Describe your methodology and approach to managing hybrid environments and different
platforms.(e.g., colocation, public cloud, private cloud, dedicated cloud)
• Support Team interactions• Monitoring• Private VLAN• Security and Compliance Needs
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Question Number Four
Describe in detail your approach to migrations and project
management.
• Time-tested methodology• Define risk reduction• Likelihood of budget or timeline overages• Meet with the would-be project manager
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Question Number Five
How will you assist me in managing my environments
moving forward?
• A chance to discover their true capabilities• Services performed on a schedule?• Backups and firewalls fully managed?• Teams incentivized by upsell or customer
satisfaction?
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Question Number Six
How do you manage and evaluate the customer experience?
• Evaluating the customer experience• Steps needed for improvement• Net Promoter Score ranking• Are they really listening?
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Question Number Seven
What do you know about compliance? No, seriously.
• Varieties of answers and expertise• Chief Information Security Officer• On-site compliance experts• Visibility and Recordkeeping
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Question Number Eight
Who are your partners and why did you choose them?
• Partners for all sorts of services• Choosing good partners• Severing bad relationships• Less about money, more about value
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Question Number Nine
How else can you help me?
• Flexibility• Innovation• Tailored Offerings• Look for Creativity• Ask for past examples
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Question Number Ten
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Q&ABill Santos | President, HOSTING
For more information about hiring an MSP, please contact our team at 888.894.4678 or [email protected].