Download - Cap. 11 Liderazgo
-
8/19/2019 Cap. 11 Liderazgo
1/43
!" " #" !"
$!" % & '
!"#$" " %& & & #'(%'"%& #"%""# )*+ " %" #'*", "-# % %! "-+ '. #"% ) ' #"%'(." )
/01 0 ( % % #(&%2 % ). #( ,
' #"#" %& 34 "%-# '%#" %& #'(%'"%35 #) ' #"%""# 637 ' %& %8#%9'%3: ""# %& %#"3
;
-" # + "%-#" & #'.%#3
-
8/19/2019 Cap. 11 Liderazgo
2/43
! " " ## $" "
% & " " '&()* ( "
+ ', ") +"# $" " $"- ") ( ./ 0 " "
0 " 0, "0, " 0", " " " (' ) ' * 121 0 03 1 .44 $" ()
'( ' ' 0# *554) 6 " 0) ( % " ' # 7 ) 6 0" 7, " "') 6 80 % "0 " 9&) : 0; 3 0
0) " ( ' 0 " ' " %)
6 0 -, #( "7( ') 6
-
8/19/2019 Cap. 11 Liderazgo
3/43
$" 0% E '"0 $" &' 0( ) 30, 0 H&I G# J" + $" % 0
0" )2 F " 0#(, 0 0
-
8/19/2019 Cap. 11 Liderazgo
4/43
θ
,
" ' 0 0 P J-, - '"0 " "&') + % 0 " $" % & 00, " #" , 0( () 6 ;0 ' , " $" % 00, " % ;0 % ')
0 0"( " 0" 0 %& ) 0 ' , QQ', , ", J I 0 %, "' ;0 0 J", 0 0"( 8 )
-
8/19/2019 Cap. 11 Liderazgo
5/43
θ
,
=> =0> ' #( #' # #'(%'"% $" 0 % %) + '" % ' " 0 0 0 %) 30, Q %, 3 0( 0 , " J) ?&, E 3 0( +"07, 0" ;E ' " 0-% 0%)S. : 0 % " 0 $" 0 " 0 '" '& $" $" &')6 , " 00 $" 0 0 0 " &', %0 $" " %) % ' 00, "( " , 8 " ( ") + " #8 % ', 80 &'9 " ) 6 0, " 00 % $" %, %0 - &'
%0 - '0 $" 0 "" #" $" % ) '", ; " # 08 0, $" ' $" % 0 %) + " (, %0 " %)
% ? %%
% 08 0 00 " #'( $" 0&( + # - 24)*@ 6 #' " 0 00 %) 0& 08 * 444 0, 0 "3 ( '% $" "0 0 00 &'
") 6 0 0 %#% "# ' $" 0 " % "" " " " ! % & " # 0- ( ", 0 " $" $" $" % 3 ( (, ""
-
8/19/2019 Cap. 11 Liderazgo
6/43
0) + 0', =7> 0 ' " #) 30, 00 &' $" & 0 "" # 0 3 $"3, "0 ( , 0 # ( " 3 $" ") " $" ( 0'# 0- % $" ' " ") 6 "(, " + "' $" =7> ' " #, "E $" $" ' " %)
/ %*% $
! '
" !
& $ *
2 ' * 1
$
" 2
%" 1 " &
& 1 !
%*'
% "@%8 - A#?"
" &' & +"# Q # ',E00 00 0 $" # +, % 3# 0 #'(9 & % 00 % $" % ( 0 0-)
6 '" ' ( 0; 0 00 &'9 "% '( "% (##$")*2 + % % 0 0 "3 $" % ; L % " ; " " #" 00) 6 , % "( % & ; 39 " "( '", " 00 " 0 )
" $" ' #' '#% "0 % $" " 00 0) + ( % 0 " 0 "# '" " 0 ( ") +% % "( " 3 "( '" 0 ( ")
'"%%@JI " " ( '8 " "
# 0 &')*1 " '"%%@ ="( '> ="( "(>, $" 0 =(> ="" > +, 0 =( 0> =( "(> ')
6 ') $" 0" '" **7*, "# ' 3, $" /* " " %) 6 ' 0" " " , 08 , 0 0 " % ( ")
!
" # # $%
-
8/19/2019 Cap. 11 Liderazgo
7/43
" JI " ( $" 0 0- 03 " 5,5, , 30, " 5,* "!, " *,5 " 0!)*O ', ' 08 " 0 "& &' $" '" "#0( ' 0 &', $" # "# $" "( $" " 5,5 08 & ")*R
% #""@
$" 00 $" 0 # " 0 24 O4) 6 $" #" " " 0 $" 0" " "' 0"08 ) 6 $" " " 08 80
", #' U +" " "# ( 0 $" 00 &')*/ +" 0 8 $" " 0" 0 $" % ' " 00 "% ) M %7 $" # E0(, " "# ' 0 0)
# &' #
' '
-
8/19/2019 Cap. 11 Liderazgo
8/43
30, #' # ' ## # ' +) 6 $" #' + "% 0 =0" "# 0 , =' "# $" 0 0" 00 $" 0 "##>) $" 0 E 0" &' &) #'# " $" % " " $" "# 0( 0 ' " 6 0 80 ", $"&8 ) F0 $" #' # # "# " # E " 0( K ( K $" %)
0 # #) " 0" % U +", #' " # $" 00 % , 0 "0( ) 6 , 0 00 ; $" ( 00 " 0 &' - 54) 8
-
8/19/2019 Cap. 11 Liderazgo
9/43
" "%#0#B ?, ?') %# -"
I " % " =0 >)
F" " .O - "
0( *5/2)6 0, 3 )+)+
I 0-%, % */-) F " ", ;% = $" 0 (& I 00 W, , , " 0 ) +'"% ') G $" 0
3 $" ") : 39 X#0 %S)>+ 3 "
0)6 *5/2, " "# I I, " 08 $"- 0-%,$" "; #( ") " '(, = 3 $" 0 % 9X', # 0 0 8 $"
A "#)>S
6 "# "%
" &' 0" )" 0( " $""8 " # &) +" "# "'" Q' ) = ', " ""( (0 0 % (0 % "# "' $" )> 6# (, $"
0% 3
8 $" ) 60" " 0 $" 0 % 00) " " $" 3 3 $" "# ( "# 0)
6 ="#> I " ' 0 "0 "() =
E'0 $" '" ' '>,0) = " ! $" ' ' $" ) " "# " 0 " %)>#% 08, " 0 $" ", 0 " 0( ) 6 $"3 " " 0 # 3, 0( )
"# " 0 # ")6 0
&' I " " ) "& 3 $" "! " ' ", 00 0$" 0 "#) 6 *55., " "& 3 3 ( /5 '( ' .4N 08
$" "& 3 *15 *5/2)
J )G) +, =I"L U0 "' P" X0"S>, "# $% O 0 *55@!, 8') **7*O)
56 2 !
7& ' 4 %
! #
$'
'" $" # " # 08 ;E $" , 0", 0 0) 0 ;9 0 U, %" G J, % 0 %700 0 70 7( &')
-
8/19/2019 Cap. 11 Liderazgo
10/43
A 6
U U ( 0 0 0 ' 7&').4 6 ' #"%""# 6 $" 0- & '" " #"( ( % " " ' " "( " %)U ( " "0 $" 0( #%" #'(C '"(- DAE2 $" 0 " 8
) 08, ( " K %700, 7"" "K $" ; $" " 0" #"( ( 00 %) 6 7 , 0 U " % ', " $" " " " (' ) + 0', U # 7 08 8 $" ' 00 "7, 0 " ( ", "' ( &' 0 "( )
6 ( 0 U ' ) A0 008 )
6F U $" " # ;E
&' 8 &' #") % $" 0& "8 8)U ( " () 6 " *O 3# 0 '7', &7&, E#7#, 7!) 6 " '" $" 0- 3 $" , $" $" 3 3", 8 " * / " *O 3#) U $" " $" " " 0 " 8 &') + 0- 0 ;0 #0 # " ( !, $" 8 0 " 0-) 6 , " $" 0 "3 ;0 #, U 0% 6 , # 0-0 ;0 #0 # " 3 ( !, $" 8 0 "#, $" 0% E00 *ON
$" " # 0).
S #" " 0 $" " %) , " "( /2N $" " 3 ( )
U " $" &' " #" 3) 0 00 " 00, 0 $" ' $" " "( $" " % " &' 8 , $" 0 "( 0 % 0&, $" & " (0)U '"0 $" &' " ) V "0 " 3" " 0
6F F F"; #" 8 &' " #" " , $"
% "() U 0 ' $", '
-
8/19/2019 Cap. 11 Liderazgo
11/43
81 92" :
1#1 7 $&'
%' "
92" 1' ;
! #1 & $ %!
2
' ! 1 % $ "
1 '
7 ! 2% !
'
% $" '" 0 U #"( "( ;0 # ') %700 " 0, "" 3, " " ;)
U $" 0 03 %700, 0 08 0 ;"" 3 0 0 ", 0 8 " $" %) 30, " "( 0" # % % 0" ! % 0 " '
(0 $" 0" " " & " %700!, # & K 0 8" ", ( $", # K % "" !, " " 0 " " ( !) 6 0, " "( # " 30 " 8 " $" #" $" # '"" ) 6 ", % 0" ) 6 ', 0 # ', E " '% $" " " %)
G 0 " % " #"( # ', 0 U $"% & " 08E0 &').. " U 08 * .44 '", $"
0 &' , " '%", '( "( $" % 0- 03 " $" # , " $" # #; **7.!) % $" U % $" " ""( '% *, , ***, A "A, % 0- 03) + 0', % 0- 03 "
00 #9 '%A A)F "
U, B(0 %D "% $" % ") #" 0% "( $" 03$" ") + % ="(> #" ' %700, "" ") " $" U 0
-
8/19/2019 Cap. 11 Liderazgo
12/43
0 ' 3 &' " ) , 0 $" " 03 %)
0, " " 0 % 3" "( K0 " 3"' ;, " 0' " " " ="> " & " & &$", " %" K) F 0 $", 30, " "( '" " ( 0# 8 ' 00 " 0 , " 03 0- '" 0& 0 $" ; ) '" #% 0 "( 3" %) 6 % ' "" , 0
0" % 0 "0 ", ) " ", "'0 $" " % " " "( '% A) + % " 0 " ", % '% %7"( 0 ' " 0- '")
1F F " " # ', #( " & # #& 0 U # " "( # ') 6 , # $" 0 " 0).@ #& " # " " 0 03 " '" $" #% $") 8
-
8/19/2019 Cap. 11 Liderazgo
13/43
U" 144 0 JI0, , J, YEL 0; ' ( # 0)@4 "$" #& % " #( 0, "0 $"% "0 ( " " # "#)
6 &' " " % ' $" '") 6 &' E ' " &', $" '
-
8/19/2019 Cap. 11 Liderazgo
14/43
0 0# $" "# 03 " , # #) ! K 0( $" =>
3" ( " '"D G J => " ="> $" ( 0 #0 " 0)@O 8 0 E 0 % '
$"; 8 '%, # $" % ' 00 '"=> $" % 30, , E, "! $" %, "0 # 0 $" 00 '" ="> [ " E#@R #; '" **72!) % $" " " '" => 8 08 # 0-, 0 ( 0 ( " ")
6 ', #'( $" & # % " $" )@/ F 0 08 %, % #'( $" # $" % ", $" 0" , $" " '" => '" ="> 8 0- ( 0)@5
& %8#%9'%
6 ", " $" 08 &' % 70) QG" ( % 70 0 " 0 ' &' $" E 0 # #'( &' + ""( (, % E# 0#()24
&
' '
+ ' '
-
8/19/2019 Cap. 11 Liderazgo
15/43
% $" % " " '" & " 0 " '" $" " 0 0
3# ' '" '&() 6 ;0 #' # $" % , " $" " '" 8 ' " 0 3, $" #"# 08 8 8 ' " 8" 0 $" ""')
F " %& %8#%9'%, 00 % " ' $" ; # 0 " "0 ( 0 " 0 ( "") 600 " % ' $" *! ' $" ( " 0- &
-
8/19/2019 Cap. 11 Liderazgo
16/43
0 0" '" **71, % 70 # " ' $" 0 ( 00 %7"9 $" 0 $" 8 " " "" , 0 0 " '" 3! $" $"0 % " , E !) 0 0 00 % $" $" 0 00, $" 0E0& " "L % " 0 0 0 0 00 %) F 0 $" % $" 070 % 8 & " " " "" 0, " '"
% ") "( 0 '" 30 ( $" #" % 709
• 6 &' # " " 0 ( " 0'" '(, $" " 0 "" 0)
• 6 &' " 0- ( 0 " " 8 "")
• 6 $" S &' # 0 " " $" $" " ' E)
• 08 "8 ( 0 ", 08 E % "00 " 00 #)
• 6 &' # #8 " 0 ( 0 " E '
" '" 3)• " " $" $" $" " !
8 08 " #)• " " E 8 08 " #)• 6 &' &( 038 E# " $"
"& # " 0-, " 8 "" 0 0'")
6 ' #'( # ( 0 ;) 2* # ('" %) 6 , 0- ( 0 " " #0 " % 0 $" , 0 0 3 + 0', % $" " 0 E " , " 0 E , #& " &, $" 0 8 $" 00
# " ")BC"; "" % 70D + # " 0 " $" "
0% 0 ) + 0, 0 # 08 #'( 0 E( % # 0 )
' &9(%#(#$"
G *5R@, A A0 : " ' &9(%#(#$" $" 00 &' ( 0 )2. 6 #' $" "" E' $" # " ", '"0 $" 00 &' 3" 3 "" ) 6 0 A0 : 0# K " 3" " ' $" % '" 00 # ( 0 , ' =>! # &')
F " #'( 08 & A0 " ' "( " #( 0) 2@ 6"# 0 00 # &', 0 # ' *., *4 " % " " 1 ") **7* *. #)
6 0 " $" " ( "$" 00 ""( 09 "8 * !L "8 !L " * !L " !L P" P!)
#
-
8/19/2019 Cap. 11 Liderazgo
17/43
-
8/19/2019 Cap. 11 Liderazgo
18/43
• ) "# 0 0 " ( 00, "& 0( 00)
• ) + 0( " "' 00 "( 0) " " "8 0 00 0() 6 $" " ( 0( "' ' #" " #)
• ) + 0 0 " 0 #", " "' " 0 '"(3 6 0 (, $" " 3
" ")• ) 0 0 " 0 '", 0 # "
" # "') 6 0 (, $" " 3 " ")
• P) 0 0 " 0 '") F 0 3" ' # => " $"%#!, 0 $" '$" 0 # " 8 ''80) '" **7O 0" " 8 0 )
0( 0 #'( ' 0 % ( " 0"22 ) $" 0 # "#, #% 8 #"( " #& "# 0 " E( #( *5R@, 0; 8 " " 0" (, F 0 $" 00 & $" 0 # " '"% E " 0 &'08 ")
-
8/19/2019 Cap. 11 Liderazgo
19/43
0
-
8/19/2019 Cap. 11 Liderazgo
20/43
0- ( 0) + 0', &' "' # E 00) 6 0 0 " $" " # '" ' 0 ( 00 " %) , 0 0 E% $" &' ( # " 0 ' ) 6'" " " " 0" E "#, "0, ( ( 0, " " " )
θ / 1> >0
()* +
6 #, 0 &' %) , " " # ', B$"; ' D $"0 " 0" % &' 0 "8 # 8 ;, $" ', " ( '&)
E0 " # $" = '> K $" "0 E ;0 08 00 'K 0 0% %)2R
0( 0 U, 0 =""( > '" +, =&' #> 70, =( "(> #' ', ="( "(> JI ") 0( '0; " 0 , $" 0 &' =(>, = 0>, =>, " = >) # E( $" "#, 00 &' " 0 K 'K, #' ,2/ 0" 0 '"0) % &' " 0 %7( 0; 0, 0% 7' $" 0" 08)
( &' " 0 " % 3 E) 30, U 0 0 (L A0, : ' "0 '") 0 , " ( $" #& 0 ' &( K $" %K) 608 $" "- " ' " 3" " &' " 0, $" $" ")25 F 0 $" 3" "( % 03 $"0
-
8/19/2019 Cap. 11 Liderazgo
21/43
%7"(, $" ( #" ")B(0 0 " $" 00 %"D
0 0 $" '" ' 0 &') + $" "0 ', 0(, "& % 03, '" 0 '" $"" " 0 "# ) 6 ' 00 " "& # )
0 $" 7' 0 % +, ' ' 0#! 0 0" ") 0( 08 " $" " % $" % $"
( " ( ' 0 ) #'( 0 " 0" "# 0 "( "# ()
J " $" "( 08 0 0 U $" 0&( " ) F 0 # $" 0 '" " 03 0- ( $" 00 '" =">, % # 0 3" %, 0 $" 0 $" " 0 => =">)
" $" # #& #( ' 0 %7( A07: 0 #0) F $" #( # A07' "E( 08 #& 0 ', 0 $"
-
8/19/2019 Cap. 11 Liderazgo
22/43
-
8/19/2019 Cap. 11 Liderazgo
23/43
" 0 % 08 " UI F) Q#, U) ?, " ?', ), F, ? " ? 0!, Q , +# " 0"!, ", E 3 0( !, %& 3 0( ++ ! ' 0 +T&I)
A " % % 08) Q G" " 70! ( %9 " & 0" # % 00, 0 "# " )1/ J, "; " 54 % 08 E 6 , ( $" % " ' 0"9 % " #( 0"# (L
% 0" #( ;0 , 0 $" " '" " 80 00L 0 $" "( " #(L % " " " &)15 + 0', 8 08 0 ' ?"', P #)O4 6 "", - $" % 08 " 0 $" &L " " 00 " 0L 0 #L # & 00L 0 ' 0 "' 0 **7@ "0 7% # $" '" % 08 08)
Q0 ( " 0 (0 % 08" " '") 6 0& " % " " #( #) 6 #( " ( " " '", #" " 03 "" '&() "', % 0" " E# 0- E " & $" " '" " &)6 0 "0 "& " '") "(, % 0 0
" "# 3" # , " 00, " 30 $" '" " 0) , )) '
Q)) ?3') 0 + U, EE7JE) *5//*, 8') 5*)
BC"; 0 $" % 08 " '"D
-
8/19/2019 Cap. 11 Liderazgo
24/43
"', " " 0 0 " " # 0, "& (0 & ' "0 0" ", ( ) 6 '""', " #" " #%" $" 08 '") :, 08)O1 + -( " " " 0 '&, 0"E# 0-, 0 & " E# 0% " "L " , 80
&L " " #& "# #) " 08 80 '% 0, ( % # % 08 #9 " 0, ", 0% #" , % " "3 E 0) 6 #' $" " % 0) 8
-
8/19/2019 Cap. 11 Liderazgo
25/43
%)
) 97 #%&%# &%"##" 8 %"-'#"
& %"##" Q0 '9 0 0 0 "&, 0 0 0 " " 0-, ')
0 1 #!9 % " # ' 0, 0
#)0( 1 #!9 # ( 0)&79 " , # 0 )
& %"-'#"09 #( 0(, ' '", &)
"( 0" E#, "& %0 "&, E (0 0 )6%0" "9 0"# ', "( " 0)( #"&9 F ( , 0 0 #", ,3)
U"9 J) J, =U0 " 0 9 ' + A>, ) J J ), '&O F0V #V *554*, 2') ..) F ' *5/5 0 '0 , "# :I) E#,
+ 0', #"& &' &' 0 0 $"" '" $" 3#)R4 6 &' 0 " &', " # "& 0- " $" $" "% ( " $" ) R*
# $" " &' 0 "0
0) 30, # " 3; ", 08, ( $" # #" % 0 0 08 $" " 7)R. : 0 U 6E $" " " '" 0 " &' 08 0, " #" " "# 0 0 0 & 08 )R@ 6 "0, # ' $" &' 0 "( 08 " 0 3 ( , 0 "# 08 ( 0, $" &' )R2
" "%# 3333 #'.%# & %?K% "
?, FP6 +"T,
0&( " % ; *5R* " #( 9 +"T % " , ", 3 , " ") 0-% '( " '" - '"
" - K " ; " ; 6 K)
" G? "$" 3"# $" 030, F %; 08 0) , VG?
-
8/19/2019 Cap. 11 Liderazgo
26/43
" =0 0> "& 3 +"T, $" " 0 $" 8 " 0 0 $" , 0 K # K '"0) # 3 " 3
8 3L ' #3' #"0 $"3 % " $" #'" 0 &)
? " 4 444 ) F#Q, $" '( *5// +"T ' 0 # "; 3 0-% 08, 9 =: %
" , "; "' , E( ",0 0 ) ( ' " "' " %" "0)>
6 ? = 00 ">L 0 ' " 0) F" " 3"# T %, =G '"0 '" $" 3 & $" 0 "0-%>) 6 '" " ? )
+ 00 $" 0& % 0-%) ?, 0 E0 % # 0,0 " , ( " 0"3 '", 0&( '
" " )" '"( $"; $" "%, " 3"# " 0 E( $" ? 00 % ' ""# #" +"T)
?) , = G? 0S J 6Z, U"*. 0 *552*) 8) 22)1.)
θ
, # 1
B% 0 0"3 &'D F %, B " %0" D B(0 8 " " # 0 0 ' 0D " $" % 0 $" ' '", B$"; " 0 $" 0 '" 08 D B(0 "" ( &'D B6E " (' &'D
6 ( 0 #0 0 08 &')
-
8/19/2019 Cap. 11 Liderazgo
27/43
! *:" #
% & '
0 0" 0 0"3 %) "$" #' 0 "& 0 (0 &' $" " 0()0 , E, # ( ', # %) B $";D " "( ( '&() % 0 $"' "00 '% # 0" 0
0
-
8/19/2019 Cap. 11 Liderazgo
28/43
#"#(% ?)"%"'"%
#& 08 0 0 "' + $" ",
(, 3 %0" " 0 03 0- " ")+ " 0 0 ", B$"; $" D 8%0, B"8 $"& " 0 &D
0 '; " $" " 0 ' # 0-)RO '" " ' 00 % $" ")
*) 2 ! 3 # " " $" "0 "0 " 03 "0-)
) # 0 00 "0)
) U0" '" 0 B $"; " 0D B+ " 03D BC"; $" % "&D
) " " ; '" 0
#", 00 0 0)Q " #") 8 0 $""$" 0 ; $" " " 030 0- ") $" " '" 0)
) 6" 0) " 0 0" # " 0 0 $" " ")
.) 2 ! # 6 "
" 0 $" 030 0-)) G' " 0 $" "
0 , ) & " ) (
3 " )) 60" " 0) + #
0)) " 0&)) 6$" 0 "
&3) 6 0 0 ', 0 $" '8 ) " " , '" =B$";0 $" " " ""D>
, Q"& 8", BC"; %" $",, 0, " " 0 # 03 " 0- "D
) 6E 0 # " "( 0 ")
') "0 " ", 0 " ) Q& "& 0 " ;E, - $" " ) " " 0 ")
@) 2 ! " 0 03 0- 0) ; " 8) " 0 ")
' 60" 030 ") Q&) 0 030 $"- ) 0 S* 00 " " 0 $" 3"0 030) E%0 030 0-
" " 0) ) " () 0 08 0 ( ( 030)
) F' % 08 ) # " 08 03 " 3" " #& 0, 08 $" ' ;E 0, 6 ' ;E 08 # 08%)
) " $" "0) + $"&, (,00 "0, " 0 ")+" 0 #8 " " 0 $" 0-) 0 $" '" $" " '" " )
-
8/19/2019 Cap. 11 Liderazgo
29/43
'"% #$" )" ( # 8
+ " 0 " )
+( 0 0& $", 08 % $" " ', '&E '" $" " '")R5 F , 7 0 $" '& 0"7 08 '" $" %, 0 $" '" " ' " #3 0 $" %)
B"8 " $" '" D " ( " )
*) / + ) " 3 0 " "#()
.) ) '" 8 00 ' K" ", " ", " $" 3, " '&(, " K 08 " " #) 0%
-
8/19/2019 Cap. 11 Liderazgo
30/43
' '" 3 ' $" 8 00, 0 %0, " 3)
@) 4# # 1 '" 0 $"
-
8/19/2019 Cap. 11 Liderazgo
31/43
-
8/19/2019 Cap. 11 Liderazgo
32/43
θ
4
*) A$" #'( &').) F & $" % &')@) BC"; + 0 " " &' "
'" + ')2) B"8 " "( " # % 00D1) B(0 G J + B68 " # '
"$" % ' &'DO) F 0 %7() B"8 " # 'DR) B"8 % # %D/) % 0)5) 6E$" $"; ( " #" " 0; )*4) BC"; % " '" &D**) 6E$" (' &')
θ 4 !
*) F " 30 # 0 U)
.) 0 % &' " ' 0#)@) F " 30 # (0 % 70)2) % &' " G J, 70
"" &')1) BC"; # % 0 " " "# 0 0 $"
" # ( $" " % 08D 0 #,B$"; % " 0 " ( 08D
-@I & ("%"" @ -"#J
" " $" ;E " '&( "$" '" " '&(
0 " &') : ', ', "(, 0 '(, &' " '&( 0 '&( % 00) % "7 0, 08E0 7# ", 0# " '" # "# 08 #, ' 0- " '&( " 3#)
0 ' "( &' ) # " " 0 $" "0 0 ' #( " &' #( " "$" #'( 0" =" &' $" E " #( .4N 21N " '& ">)^
B $"; &' 0 ;E " '&(D " 7 ' ( ) 7'& E & 3# $" 0 E00 % ' $"
' ( #") '&( %00 " 00 ( ) ', %, " 3$"% " " # ( ) &' 0;" '( # # ", ( 0" "" '&, "#( # # 0) '" ' 0 """ " % E0 $" " 0
-
8/19/2019 Cap. 11 Liderazgo
33/43
8 ) 0 &' ' $"
# $" '&) 0, " '"70, 0 " 0 0- ' 0 0 ( - ", , #" #" &') + 0',
03 # 0 $" '& ' &' 0" " ") 6 "0 $" % *4, .4 08 # " $" 8 &') 6 ' P ' 08 _*)1 0 -) 6, 3 08 ""0& ' 0 _14 444 -) 6
' 3 ' 08 _*44444 ") % " _@4444 M7: 444 ") +" 3 0 ' ".1N 08, 3 ; " #& .1N " 08)6 ( 8 ) 08 7 ' " %, 0 '
-
8/19/2019 Cap. 11 Liderazgo
34/43
-
8/19/2019 Cap. 11 Liderazgo
35/43
U0 a ) Q0 "&()
L## ( %)L " ( (.#%# #'.%#
' 08 '" 009
*) *# # 6 0 0 # #) & " #& "# #) 0 &) 0;
0 ', 0 #" " " $" E $" '" 00) G , # 0" E0 0 =")))> =< ) )
.) )1 " #( "", 0 # & #( 0" 08)
#( " 0( ( $" (0 # '") + " $" ' #( "8 00)
J" " "# 0 0) 6 0 & " #( #, 0; E)
( " #(, $" " ' $" ) 6 # " ?', ), "- $" % 0
)
@) 4 1 3 # 1 F0" " & ' 0 0 , #" 0 '") 0 " " $" &8 E#)
2) / % 08 " '" #") 0 " #" " "0 ") 0" " '" E " " #, 0', "8 0, "8 " 0" '" 0 $" " $" 0 0 )
$" " $" % 08, " 0)
) # 3) ) " ="> " J " ( " "#
' "#) ( " *4 *1 0") +"' $" " J "# "# 8 0& 0") Q"9 " % 00 0 08)
) # , " J ="> " " '0 *4 *1 0" (0 " 08 &0 E80 "#) 60 " 0" $" " " "' $" " J "# ' 8 03 " 8 ") F "#," $" " J 0 08)
) " 0 " 0 " (, 3 #" $" " 0 (0 % 03)
U"9 6 3 8 )) GT 6) U, = + 0>, '& :! , F *5/5!, 8') [email protected])
-
8/19/2019 Cap. 11 Liderazgo
36/43
L## ) " ' %# ( 'L #)8 '(C
0 ' " '" 0' " 0; " &&) 0 '" '") +% $" % " &) % $" " "'( 0 80 (,
( $" % "0 # & " ) 0' 0 ) % ' 08 " -, $" % "# ) 6 0 $" % 0 0' E#) ; 3 $" 0% %) F 0" - % # %0) % - $" % % &)+" $" ( (, $" $" " "0 " 08 0' E#) ' 0%0) % $" 0 ( $" & % " # #" 80 ' $" 0 % $" ) ( " " 0;, 3 $" #0" 0 " ( $" ! ( $" &) 6 "# ", 0 0&( 0 08 *4 0 0" $" "& ')
Q( " 0' $" ' 0 " ) % 08 E#, 0"&, 08 ") - 8 % 0', ) 0&, " " 3( ) , - ";, % '" , "#
" , # ' ' " " 0-%) - "# $" ' _@/ 444 -) 6 ", 0 "# " '" *24 ' _*.1 444 -) M " " ;E 08 K "# 0' "# 3 K &)
BG 0 ' ;D BC"; +
'"% " #"% N@$"O
Q ) 6 % " 0 ) 6 3" *55@ "0( " ), " $" % " #0 =- 0>, ) M "( 08E0 " *5/4, " 0-% ) 6 " " -, #( " 08$" )
6 "& #) F( ' ' ) $" 0-% " 0, ( " 0 * 0 8 K 0 ? K "&( " 0 " '0 " "#, "# 0 E 0#) " "0, 0&( 0 " ( " )
" , ) Q 6 " " 0 $" 3"#
" $" 0 ( $" % " ' #( ' ' & " 0-%) 8 , & " &)
=6 80 , "&0 ; 6) =: " " & K $" 0 KX ( '" ; $" " ")>
6 " # 0; E FP6 0", J, a ", P) " '"( "8 (0" ' J, 0 0 0-%, " A) P, 39 =
$", 0 '" %, ' # 8 " ;) M 8 $"% 03 " ')
P
-
8/19/2019 Cap. 11 Liderazgo
37/43
"%
*) B% $" & 3" 0-% ' &D.) B"8 ( " ' #(D BC"; 0 " "' % " 0-%
D@) B '& "# ' 0D2) 6 $" " 0 = " $" 03 %>) B6 ; "
0 # " # =%>D
U"9 J F) #) =Q 6 I =SS # GS >, $" /
-
8/19/2019 Cap. 11 Liderazgo
38/43
3 11#
Q++, J) , : /= ,% 2!( .!# &! 6 0 @ )T :I9 U , *554!)
, F), = 6E9 '0 6 +7U"' '&,> 2! 9# *55.!, ) .R *K@41)
P+, L32 = 7 Q#T "# + F0 " ,>/ > &! "'" *552!, ) @/2K2*4)
H2 Q)), )) G6, = 0 ,> 2! 9# +"00 *55.!, )/*K*4/)
G, )P), 2!( 0 ?8 /#! T" I, 9 +', *55*!)?6+ F6 AQ61, )U)Q), = $",> 0# 6 )1 "'" *552!, ) R@K
/5)?H6+, )), /33 2 4#( ,8 2 > 2 " $!# * " +
U9 7J, *55@!)AG2 6), 33 T1?, = 9 0, ",
F ,> *# / *#!# : F0 *55.!, ) R44KR4/)G66:, Z)3), 2! ! ?8 / + U9 J7?, *55.!):?, P), 2! @ @ ) 6'T , 9 G, *552!)
-
* ) +0T, =J'' F G,> . F0 *2, *55.!, ) O4KO.). Q)) +', GI 9 +"# " T :I9 U , *5R2!, ) .15)@ U #T #, P) :"I, =' 9 Q#T Q,>
, : &87" *554!, ) *4@K**L )) ?,
A 4!( ,8 2! 6 T :I9 U , *554!)O A)G) A0, = + ,> )) P" )!, 4# 6( "
-8 6'T , 9 7G, *5R2!, ) @5O)R ) P) P, = +" +0 P",> 0# 6 )1 *55*!,
) 2/KO4)5 P)G) F, )+) ', 6)) FI, )) 0, = Q +7' P
60'9 U +",> 2 0 . @, *55@!, ) F)*@ Q)) +' )6) )!, 2 :!( " 6 Q ' )
// "0"9 + #, J"" J" Q, *51*!) " +) ?,)) +0, )) ", Q)) +', =T ' J " ' +"" ",> @ :! , * "'"*5R2!, ) O.K/.L J) ) U, = ' +"" Q T
-
8/19/2019 Cap. 11 Liderazgo
39/43
6#9 ,> U) G )!, * ! CD! 0# 6 40, , *5//!, ) .4*K.41)
*2 Q) ? F) ?&, = Q "# ,> F) T' ) H)!, > #( &! .!# . ) 60, :9 QT, , *5O4!)
*1 Q)Q) JI )+) ", .! 6 > G"9 P", *5O2!)*O +, E0, Q)Q) JI )+) ", = 0# +"0 5,5 '0
,> @ # +' *5/.!, ) .4K2@)*R +, E0, )) , )P) G", Q)) , = P G7G J# 9
0 0S Q&,> 0# 6
/ 2!9# *55.!, ) @11KRR)
*5 )) GT, )) F0, +) ?, =' A Q,> 0# 6 &8 " *5/O!, ) //K*4.)
.4 U)6) U, 0 .!# 2! ) T :I9 PT7G, *5OR!)
.* +, = 0 T + 6F6Q GD> * *#!# *5/*!, )RO1KO5)
44 U)6) U, )) 0, ) , " 2! )( .! 2 6! 4 T:I9 , *5RR!)45 )G) , F)F) GI, )) 0, =US ' 9
" +0 G",> *#! : *5/1!, ) .R2K/1L ))+0, J)) , )) ", = 7I +, +" , 6#9 7 ' 0 ,> 0# 6 &8 " *5R/!, ) *4OK*/L ) +0, J)F) J, )G), =0 +9 6E QS Q#T,> 0# 6
&8 *5R5!, ) ./RK54L )?) ?, )) G", ) ?', F)F) P, ="+ I ! +,> ) B *#! 6 U *5/R!, )
/4RK*2).1 + 6)G) +, @ *#!# @ ) 6'T , 9 7G, *5/4!, ) **OK*RL J) ?, = $" 0 Q,> *
*#!# *5/*!, ) R25KO2).O U)6) U )6) P, ?8 0! ) 2!( 4 & @
* T :I9 , *5/R!).R ), ) O)./ + Q)) A, = 60 6E0 '# Q" ,> . * *#!# ""0 *554!, ) 1R5K5RL
-
8/19/2019 Cap. 11 Liderazgo
40/43
)Q) Q)) A, =+" 9 Q,> > B @ 6 +0 *55.!, ) @@*K2.)
@@ A, =+" >L A, =+" )>@2 ) JI, Q) &, 1P) P, = +" )>@1 U) F", ) 0, P) P, ="0 6$" 00
' Q "# 0' ',> @ :! , * *5R@!, ) */2K.44L P) P, ) #I, ) +00I0,= 6 70 6E' F' "# +9 ' F"
0 ,> @ :! , * "'" *5/.!, ) *45K@*)
@O P) P ) 0, = Q7I' U0 '&9 F#0,> )P) G" )) )!, 2! A ?, G9 ? + # ,*5R1!, ) *2@KO1L Q) P) P, =P& A F I' ,>
0# 6 0# 6 > B @ / F0 *554!, ) @51K2*@)
@5 ) ', =9 # Q,> 6 / *5/.!, ) @@*)24 Q3) G", = 7P 6#,> 0 / 9# +0 *5R*!, )
@.*K@/L Q)) G" )Q) , =7P ,> 0 '0 , ', "'" *5/OL Q)) ?, = 7P T Q F#0 '&,>
-
8/19/2019 Cap. 11 Liderazgo
41/43
9 ",> 0# 6 0# 6 &8 " *5/O!, ) //K*4.L )) , = +""9 U A 6" '&,> ) B *#! 6 +"00*5//!, ) @4RK*1L )) GT, F)6) JT, )) F0, +) ?, )) I, =+"" 9 6# # # ,> @ # +"00 *554!, ) .*K @/L )) I, J)) , +J) ?&, )) 0, =F +"" Q
+"" D 60 6E0 ? 0S +" ,>@ :! , * U" *55@!, ) *K22L )) I, +)J)?&, Q) U, =+"" '0 ,> 2!9# +' *55@!, ) *K22)
2R J) ?0, =9 ' Q "0,> 0# 6 &8 " *5R/!, ) 2RRKR5)
2/ +, @ *#!# ) *@.)25 + )Q) , =T T7I '9 +"'' 0 +7'
,> / > &! *554!, ) *2RKOR)14 ) ' Q) P", = F7I'9 60 A0 : ,>
0# 6
&8 " *5/.!, ) 2*@K*RL )Q) +)J) 6, = Q0 6#" '& 0,> 0# 6
1@ P)) T F)) J", = =G'7G'> Q '> > B @ /F0 *5/2!,) ) 2@ RK14)
12 )Q) , +)J) 6, )) F"I, = Q0 ,> 0 / 9# *5/1!, ) R/K*4.)
11 ) , 6 8! *8 J9 G# J" + , *55.!, ) *52L ) , =#T T J9 0 U0,> A +0 *5, *552!, ) .2*)1O J)) +T ) Q, =000 6E0' +9 +" "
0 0# +,> )P) G" )) )!, 2!( .!
4 )9 +" # , *5RR!, ) */5K.4R)15 ) J, = 2 0 ,> . ) R/75R)O* J) +0, Q3) G", )J) ", = # 6 0 9 +7
,> @ / #0 *55@!, ) 1RRK52)O. Q)) G", ) I, 6)) U, =0 0 9 F J# 6#,> ' ?"', 4! 2! ) *4@K*42L F)) 0, J)) J, U)) :00, =' '7QT J#9 "'0' 6 0,> > B @ / F0 *554!, ) @/*K52)
O@ )) ' Q)) ?"', =' 0 9 QI I,> ' ?"', 4! 2! ) @45K.@)
O2 Q3) Q +)?) , .! 4! A( ,8 ? 2! 0#6'T , 9 G, *55@!)
O1 )) GT )) U, = +" 0 ,> @ :! , * *5/5!, ) .2@KO5)
-
8/19/2019 Cap. 11 Liderazgo
42/43
OO G", = *5RO 0 )>OR )) ', 0 9 J $" 6E + U9 7J,
*5/5!L Q) G', Q) QI, F) U&&, = FI + 0,> ?)6) I )J) I )!, 6
2! ', 9 0, *554!);> P)) H, =GT XJS + ? J ,> $ / 2! 9# +' *55@!, ) /*K*4.L )) GT J3) #,=0 , , " , +" #9 ? 7 J"7 0,> @ # *5/1!, ) .OK24L ) +& J)) J, =0 9 J ,> TI' , + '0, + # T :I, J'0, *5/1, ) *2)
R. J)) J J)) #, =F#' 0 9 *55. J,> ) 0 9# U"*55.!, ) RO7*4.L )Q) 0 ) J, =#0 + 0 ,>
*#!# $ 9# *55.!, ) @RK1OL ) 0 ) J&, =P F U" J ',> *#! & F0 *55.!, ) 5R5K5/OL P))T, $ B 6 6 . ) " I, 9 +', *55@!)
RO )F) , G)6) I, Q)) J, = 'S Q ,> @ # +' *5/R!, ) OR)
RR + )) J"I, = 60T' ,> +) +## , )1 *8 +U9 7J, *5/O!L ) ' Q)) ?"', = 60T0 9 '' ,> 0# 6 &8 ", *5//!, ) 2R*K/.L ) PT, = ) P" JID>
. " .R, *55.!, ) 2.K22L ) , =' P G F,> : $% #0 *, *55@!, ) .*/K*5L ) G, = 60T0,> . U" *552!, ) @5K22)R/ +, , F)) 0, = C" '0,>
2! 9# +' *55@!, ) O1KR5)R5 Q6) ?, = UT,> , : &8 #07F0 *5//!, ) *2.K2/L
6)) G, =, UT, +, ,> 2! 9# +' *55.!, ) 2@K12)/4 ?, = UT)>> U #T 7"" ", Q)+) J', J)) ?, +)6)
T, )Q) ?, =7"" " '& '9 60' F Q *554,> )) ) Q )!, " &8 " @ *#!# A) 1 , 6'9 , *554!, ) R5K/5)
-
8/19/2019 Cap. 11 Liderazgo
43/43
/. Q)) +I )) Q, =+ F0 6 0' # J,> 0 , :! F0 *5/5!, ) 11O7R*L )U) 0, = 0,> E/ ?8 B $ � ., *55.!, ) O.KO1L 6) T, = +I ,> ?8 % .#0 ., *55.!, ) .L )F) ?0, 2 * T :I9 '", *55@!L ) ?, =" FI,> ?8 % . 6 ., *552!, ) R47R@)