ITIL® TrainingAchieve Your ITIL Certification and Implementation Goals

LEGENDSS – Service StrategySD – Service Design ST – Service TransitionSO – Service OperationCSI – Continual Service ImprovementOSA – Operational Support and Analysis

RCV – Release, Control and ValidationPPO – Planning, Protection and OptimizationSOA – Service O�erings and Agreements

All Learning Tree Course numbers are in italics.

CA1209 ITIL Chart

CA1209 ITIL

Productivity through Education

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ITIL Foundation Certificate (2 credits)

1197 Achieving ITIL® Foundation Certification

Managing Across the Lifecycle (5 credits)

983 ITIL® Intermediate Qualification: Managing Across the Lifecycle

ITIL Capability Modules (4 credits each)

995 ITIL® Intermediate Qualification: Operational Support and Analysis

996 ITIL® Intermediate Qualification: Release, Control and Validation

997 ITIL® Intermediate Qualification: Planning, Protection and Optimization

998 ITIL® Intermediate Qualification: Service O�erings and Agreements

ITIL Lifecycle Modules (3 credits each)

982 ITIL® Intermediate Qualification: Service Strategy

993 ITIL® Intermediate Qualification: Service Design

992 ITIL® Intermediate Qualification: Service Transition

991 ITIL® Intermediate Qualification: Service Operation

994 ITIL® Intermediate Qualification: Continual Service Improvement

17 credits are required to take the Managing Across the Lifecycle examination.

SS982

SO991

SD993

ST992

CSI994

OSA995

RCV996

PPO997

SOA998

ITIL Lifecycle Modules ITIL Capability Modules

ITIL Expert

Managing Across the Lifecycle983

ITIL Foundation Certificate1197

Based on ITIL Qualification Scheme Diagram © OGC's O�cial Accreditor - The APM Group Limited 2012. ITIL® and The Swirl logo™ are Registered Trademarks of the Cabinet O�ce.