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Presented To: Sir Ahmad Tisman
Pasha
Presented By:Khuram Shahzad
Khurram Shahzad 07-32
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Chapter#4; Total Quality Management–Models
TQM by Poornima M Charantimath
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Chap#4: TQM Models
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ContentsThe Australian Quality Award
CII-EXIM Bank Award for Business Excellence
JUSE (Japanese Union of Scientists and Engineers)
Malcolm Baldridge Award
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The Australian Quality AwardIntroduced by Australian Quality Council in
1987 Basic Reasons:
Understanding the concepts behind business excellenceBenchmarkingAssistance t0 managers for improvement
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Australian Business Excellence Framework
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Principles of Australian Business Excellence Model
Clear DirectionsAssistance in translating directions into
actionsUnderstanding the customer value Improving the outcomesContinuous improvement depends upon
continuous learningPeople must work in a system
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CII-EXIM Bank Award for Business Excellence
Introduced by Indian Industry and Export Import bank of India in 1994
Basic Reasons:
Awareness of business excellence in this competitive environment
Sharing of successful strategies
Understanding the critical elements for success
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Business Excellence Framework
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Business Excellence Criteria
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Levels of recognitionAwards
Prizes
Commendations to significant achievement
Commendations for commitment to TQM
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Some Previous Winners of Business Excellence Awards
Maruti Limited
Tata Iron & Steel Co. Limited
Hewlett Packard India Limited
TI Diamond Chain Limited
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JUSE (Japanese Union of Scientists and Engineers)
Developed in mid-forties
Basic Reason: To grow the Japanese Industry via TQM
practices
Achievements: Initiated Deming Award
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Malcolm Baldridge AwardIntroduced by NIST (National Institute of
Standards and Trade).
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Malcolm Baldridge Award Framework
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