Download - Business Services The NoRTEC Model
Slide 1Cost Plus, Autumn Stark, General Manager, Office Depot, Ron Wall, Office Manager, Lowes, Mike Marrs, Store Manager, Scrape Dog Bakery, Cindy Biasier, Owner, Kid-N-Around, Sandra Gibson, Assistant Manager, Cal Java, Kim Allison, Manager, ABC Books, Beth Hart, Owner, Skypark Cleaner, Lorena Peden, Owner, Euro Bronze, Carolyn Gallagher, Owner, The Home Depot, Steve Kern, Assistant Manager, Cal Skate / Funland, Mike Seko, Owner, Mr. Kopy, Don Kidd,Owner, Pacific Sunglass, Reed Anderson, Owner, African Connection, Cecilia Richardson, Owner, Chico Quality Alterations, Ping W. Ma, Owner, Devine Styles, Loni Devine, Owner, Melody Records`, Ray Coppock, Owner, Nantucket, Rick Tofanelli, Owner, Gabriella Ferrar, Lisa Nolta, Owner, The Bookstore, John, Manager, Diamond W,David Halimi, Owner, Aca Taco, Olga Sanderson, Owner, Collier Hardware, Marc Lucena, Owner, San Francisco Flowers, Darlene Quayle, Manager, The Dungeon, Mike Salsen, Manager, Bella’s Skin Care, Nora Paivia, Owner, Pommes Frites, Jim Williams, Owner, Pulcinella, A. Tudises, Owner, Gigi’s, Debra Connon, Owner, Lulu’s, Debra Cannon, Owner, Woodstocks, Luke Jackson, Manager, Needham Studies, Mike Needham, Owner, Birkenstock, Celeste Baker, Owner, House of Rice, Harold Nall, Owner, Phoenix Bld. Gift Shop, L. Mooehead, Owner, The Pita Pit, Mike Dakof, Owner, To Market, To Market, Sarah Dahl, Owner, Trucker, LLC, Luke Winter, Owner, For Elyse, Amber Kierig, Owner, Lots A Ja, Barbara Jaggat, Owner, Taqueria Maria’s, Fermin Rodriguez, Owner, The Home Depot, Debora Rost
Business Services
The NoRTEC Model
Business Services
The NoRTEC Model
Presented by
Charles BrownJanis Trueblood
Slide 2
Butte Del Norte *Lassen*Modoc*Plumas *ShastaSiskiyou*Tehama
Trinity
NoRTECNine County Consortium
Slide 3
The nine NoRTEC counties have a total population of 604,640 and a geographic area that covers over 31,000 square miles; over 19% of the total land area and less than 1.7% of the population of California.
Population density in NoRTEC ranges from 3 people per square mile in Modoc County, to 20 per square mile in Tehama County, to 128 per square mile in Butte County. (Compare to Alameda County at 2,032 people per square mile, Los Angeles County at 2,468 per square mile, and San Francisco County at 169,743 per square mile.)
It is a 650 mile round trip from the NoRTEC administrative offices to the One Stop in Crescent City.
From 85% to 95% of all individuals employed in the private sector in NoRTEC work for businesses that employ less than 10 people (2005 Annual Economic and Demographic Profile Series, Center for Economic Development, California State University, Chico)
Slide 4
Business ServicesBusiness Services
Working Definition
A business service is an activity intended to enhance the stability and prosperity of one or more establishments.
Slide 5
Business Service CategoriesBusiness Service Categories
Primary Functions Business Start Up Business Expansion Business Vitalization
Primary Service Clusters Business Information
Exchange Human Resource Support Employee Recruitment Employee Training Layoff Assistance Public Policy
Slide 6
160 businesses get started
554 businesses expand their operations
909 businesses, with vitalization/retention services
NoRTEC has helped:
Slide 7
NoRTEC has also provided:NoRTEC has also provided: 1,992 businesses with Information Exchange
Services (workshops and one-on-one consultation)
874 businesses with Human Resource Support (from customized recruitment to personnel policies, conformance with labor laws, etc.)
1,202 businesses with Employee Recruitment Services
374 businesses with Employee Training Services
225 businesses with Layoff Assistance Services 165 businesses with Public Policy Access
(workers compensation, health care, Small Business California, etc.)
Slide 8Natural Flow of Being the First Point of Contact
Theobald - Draft
Natural Flow of Being the First Point of Contact
Theobald - Draft
A premier CPA firm with 10 employees, Haws, Theobald and Auman experienced turnover when three long standing team members left the firm.
Instead of placing a newspaper ad, Ken Theobald, CPA Partner and WIB member, contacted his local One Stop instead.
Staff at Haws, Theobald and Auman, CPA’s
Slide 9
First Point of ContactFirst Point of Contact
Working closely with the firm, AFWD HR Consultant Holly Schirmer wrote and placed a large classified ad to attract candidates for Payroll Specialist and Full Charge Bookkeeper.
She then collected applications at the One Stop, performed initial prescreenings, set up interviews, participated in the interviews, checked references and sent follow-up letters on behalf of the firm.
Follow-Up
ReferenceChecks
Screening
InterviewInvolvement
Recruiting
First Pointof Contact
Slide 10
Theobald DraftTheobald Draft
“Working with AFWD saved us a tremendous amount of time and expense throughout the entire process. Holly even performed background checks which are very time consuming. It was also great to have her expertise during the interview process to ensure we were in compliance with current hiring practices. We are proud to have AFWD as a new ‘partner’ in our business – they are tremendous resource to our communities.”
--Ken Theobald
Slide 11
Ray Jen Coffee Company(Referred by Realtor)
Ray Jen Coffee Company(Referred by Realtor)
“Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet:
Business Plan
Fictitious Business Name Statement
Business Insurance
Employers Identification Number
Retail Sellers Permit
Employers Packet from EDD
Workers Comp Insurance
Marketing PlanCompetition’s PricingProduct Quality
Frequently, additional items are discussed, such as:
Customer ServiceHours of OperationEmployee Recruitment
Slide 12
Ray Jen Coffee CompanyRay Jen Coffee Company
Business Startup and Start Up Counseling
Employee Recruitment & Job Match Service
Business Workshops
“The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”
Slide 13
Ramada – Hiring, HR and TrainingRamada – Hiring, HR and Training
Kia OsborneGeneral Manager
“I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…”
Slide 14
Ramada Inn & SuitesRamada Inn & Suites
Hiring
Referred by another business
Interview AssistanceRecruitment & Prescreening
Job DescriptionsInterpretation
Meeting Room Space
Employee Handbook
Human Resource Forms
New Hire PacketsEmployee
Orientation
Customer Service Training
Telephone Etiquette Training
2nd Hotel!
Interview AssistanceRecruitment & Prescreening
Job DescriptionsInterpretation
Meeting Room Space
Slide 15
The NoRTEC Anomaly
Slide 16
The NoRTEC AnomalyThe NoRTEC Anomaly
Funding for workforce development has declined nationally by 33% since 1985. Since 2000, California has lost over one-quarter of its WIA funding due to federal budget cuts. Shasta County’s funding has been reduced by 32%!
The Challenge: How to do more with less?
Slide 17
Funding
00-01 01-02 02-03 03-04 04-05
$7 Million
$6 Million
$5 Million
$4 Million
$3 Million
$2 Million
Slide 18
Centers
00-01 01-02 02-03 03-04 04-05
Seven
Six
Five
Four
Three
Two
Slide 19
Employees
00-01 01-02 02-03 03-04 04-05
100
85
70
55
40
25
Slide 20
The NoRTEC AnomalyThe NoRTEC Anomaly
By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.
Slide 21
Participants
00-01 01-02 02-03 03-04 04-05
350
300
250
200
100
50
PlacementsTrainees
Projections
Slide 22
The NoRTEC AnomalyThe NoRTEC Anomaly
Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.
Slide 23
Measuring a Return on Investment (ROI)
for Business Services
In Business Terms
Slide 24
Human Resource Outsourcing
Human Resource Outsourcing
At a minimum, the savings to local business are the costs associated with having a full time HR manager.
(Total average annual cost for one HR individual ($50,000) - average annual cost to employer for outsourcing HR services ($10,000) = annual dollar savings per employer) x number of employers utilizing HR services during the year (40) = total annual savings to local business community.
$40,000
(per employer)
$1,600,000
(Shasta County)
$14,400,000(NoRTEC)
Slide 25
Workshops and Learning Opportunities
Workshops and Learning Opportunities
At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area.
(Average total cost of attending out of area workshops ($320) - average total cost of attending a local workshop ($45) = average savings per workshop) x number of business representatives attending local workshops during the year (180) = total annual savings to local business community.
$275(per employer)
$49,500
(Shasta County)
$445,500
(NoRTEC)
Slide 26
Employee Training CostsEmployee Training Costs
The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer.
For reimbursement training, multiply employees hourly wage ($8.00) x % (50%) of hourly wage paid by business services program x number of hours in training (720) = amount per employee saved by employer. Sum of all employee wage savings during training (50) = total savings for the employer.
$2,880 (per employer)
$144,000 (Shasta County)
$1,296,000 (NoRTEC)
Slide 27
Labor Law WorkshopsLabor Law Workshops
In calendar year 2003, the California Labor Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from California establishments for labor law violations.
Based on a report from the Division of Labor Standards Enforcement, the average cost per business for labor law violations can be calculated at $3,267. Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business x number of businesses (50) attending the labor law workshops.
$3,222(per employer)
$161,100(Shasta County)
$1,449,900 (NoRTEC)
Slide 28
Cost Per Hire (CpH)Cost Per Hire (CpH)The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings).
Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark Report, the savings to employers is $3,166 per hire x number of hires (496) assisted by the business services program = total dollar savings to employer.
$3,166 (per employer)
$1,570,336 (Shasta County)
$14,133,024(NoRTEC)
Slide 29
Employee RetentionEmployee Retention
At a minimum, the savings to the employer would be the average cost per hire of employees retained. Time and money spent on the employee, and lost productivity and experience resulting from turn-over should be considered also. This calculation will easily reach 150% of the employee’s annual salary.
150% x average annual salary ($28,000) x number employees turning over (50).
$42,000 (per employer)
$2,100,000(Shasta County)
$18,900,000 (NoRTEC)
Slide 30
Customer ServiceCustomer Service
Good customer service should increase customer loyalty, increase the customer base (word of mouth) and lead to some increase in sales.
Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of businesses receiving customer service training (50).
$2,500(per employer)
$125,000 (Shasta County)
$1,125,000 (NoRTEC)
Slide 31
Website DevelopmentWebsite Development
Having a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales.
Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of business websites developed (62).
$2,500(per employer)
$155,000 (Shasta County)
$1,395,000(NoRTEC)
Slide 32
Hiring Tax CreditsHiring Tax Credits
Tax credits reimburse businesses that are investing in our communities by hiring and expanding.
Enterprise Zone Tax Credit vouchering allows an average savings per qualified employee per year of $7,020 (for five years) – fee ($60) x number vouchered (792) in a year = total annual savings for employers.
$6,960 (per employer)
$5,512,320 (Shasta County)
$11,024,640(NoRTEC)
Slide 33
Do Business
Services Make Cent$?
$64,169,064(NoRTEC)
Slide 34
Customer SatisfactionCustomer Satisfaction
As a private business person, I am signing this statement in support of NoRTEC and to highlight that our business and employees are benefiting, and our local community is benefiting, from NoRTEC’s focus on Business Services.
NoRTEC’s bold, fresh approach to providing Business Services has enhanced the relevance of job programs for the business community.
NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.
Slide 35
Customer SatisfactionCustomer Satisfaction
Over 1,000 signatures from businesses in support
of NoRTEC’s focus on business services.
Slide 36
Nurina Tonkin, ShopkoVictoria G. Wood, West Redding Preschool
Sheri D’Angelo, Bail Bond ConnectionJoan Scott, Shasta Eye Associates
Sue Becker, Willow SpringsJessica Quintana, Sierra Oaks
David Blancett, Friendly ComputingLisa Endicott, McConnell Arboretum Jennifer Levens, Options for YouthTobin M Roe, Sr., J&D Automotive
Michael Martin, WSR Conservation Dist.Steve VanOrden, Cottonwood Medical Grp.
Carley Silber, Haven Human SocietyMyron Tisdel, KIXE
James W. Wallers, Affordable AutomotiveDonna Haddox, Hue & Cry Security
Marilyn Robertson, Home DepotMichael Reynolds, Lake College
Robin Thomas, California Physician ReimbursementJeff Heiman, JD Trucking
Daphne Kohn, Frozen GourmetJasmal Kanolloli, Best Western Hospitality
Amy Clearwater, ManpowerLinda Kingston, We the People
Robin Miedema, John Vanderwerff, DDSShireen Erlei, Orchard NutritionDawn Jordan, Mobile Designs
Traci, Welcome Home Asst. Lvg.Larry Ritchie, Redding Health Insurance
Jeff Gerety, Gerety’s LandscapingMark Morris, Redding Paint Mart
Ken Levens, Levens BooksLinda Pearson, Angel Tip and Healing
Jim Savage, LongsPam Currie, Shasta Lake Floors
Jolene Hart, Coca ColaAlan Bell, Sierra Pacific Industries
Tina Hollin, Crown MotorsRon Mancasola, Farmers Sentry Market
Marilyn McCollam, Slender Lady
Slide 37
Bruce McDilda, Deadline CreativeKellie Belcastro, World Telecom
Linda Albright, Albright & AssociatesNeva Bennett, Oakdale Heights
Mimi Aung, Dr. AungMarvin Husa, Husa & SonsMelissa Wilson, COMPASS
Joy Kevessaka, Court St. SurgeryRichard VanWylie, VanWylies Custom Framing
Robert Chibante, Bear Ridge SystemsJ. Hill, Front Street Baking Co.
Debe Hopkins, Lassen View RealtyTerry Steele, Shasta Lake City ChamberLarry Montgomery, Mt. Shasta ChamberSandra Downs, Sandra Downs Property
Sherri Quinlan, Burney ChamberKen Burns, Palo Cedro Chamber
Henry Bartolo, Suspenders AdvertisingBryan Meredith, Dr. Bryan Meredith
Valarie Aragon, Health QuestDave Ercolano, Coastal Business Systems, Inc.
Max Shenker, Tax Credit CompanyRobert W. Roy, Western Care Management
Brooke Lourenco, Massage by BrookeJames Underwood, Dale Construction
Carol Howard, Carol Howard CPR Training, Amy Howard, E. J. Simpson Consulting
Hsiao-Ping, HuHsiao-Ping Hu, MDBrad Jordan, RIOH Medical Group, Inc.
Judy Maxwell, Judy Maxwell Insurance Serv.Judy Reynolds, Liquor Barn
Sandi Wardall, Redding Family Med. GroupGary Whiteaker, Shasta Orthopedics & Sports
Tami Fraser, Shingletown Medical CenterRonald Hardenbough, Everyday Health Care
Amy Turner, BudgetLori Matthews, Holiday Inn
Ted Rivers, Print EffectsMorgan Ransom, Print Effects
Mark Vegh, Carr, Kennedy, Peterson & Frost
Slide 38
Jean Blankenship, Redding Medical CenterBob Wagner, Wagner Electric
Geoff Smith, Newport BiosystemsDavid Griffith, Lehigh SW Cement Company
Lynn Miller, Mt. Burney StorageJane Heinan, Subway
Brenda Truett, Redding Bank of CommerceLinda Roberson, Roberson Insurance
Cory Raab, Raab’s General ContractorKandace Friesen, Repco Paging
Randy Raab, Raab’s General ContractorJennifer Johnson, U S Bank
Phil Quintana, Shasta Builder’s ExchangeMargaret John, Blood Source North State
Joshua Martinez, XS ComputersTom Cowles, Anderson Chamber of Commerce
Tracy Piccinino, Lil Redhead ArtworksTamara Andrews, Mary Kay CosmeticsMelissa Corbett, Corbett’s Restaurant
Froi Manuel, Eastside Hair DesignPhyliss Horner, Cascade Circle, Inc.Brad Frost, Anderson Athletic Club
Nishtar, Sarco Gas and FoodCarole Bartel, Bartel’s Giant Burger
Keri Barnes, Shasta Family ChiropracticCindy Lee, Shasta Builder’s Exchange
Irish Robertson, Kelly ServicesTrish Strawn, Shasta District FairKelly Engel, Computing Solutions
Jim Holmos, Prime OutletsKristie Fore, Industrial OpticsPerry Fore, Roosters LandingGail Shook, Knauf Insulation
Bob Day, Calypso CycleJay Gibson, Gibson Heating
Naomi Geier, Economic Develop. Corp.Terry Grafe, Hardware Express
Lawrence Dahl, DH Scott & Co. LLPTheresa Cavallaro, Air O Service
Slide 39
Gary Ledbetter, Good News Rescue MissionGlen Moore, DeSignsJoe Brouillard, SCPH
Jodi Stone, Mountain Gate RV ParkDean Goeklor, Associated Contracting
Mike Rader, Redding PrintingBonnie Hurlhey, Shasta Lake City Council
Lori Nipar, Holiday InnSherry L. Huss, Shasta County Social Services
Peter Patel, Holiday Inn ExpressMichael P. Ashby, Carr, Kennedy, Peterson & Frost
Linda L. King, Carr, Kennedy, Peterson & FrostMatt Braden, AFLAC
Gus Petras, G. Petras, DDSDonna Montelano, Secret Garden Pre-School
Paul Edeline, Edeline EnterprisesBrian Van Voris, Pugh & Van Voris
Jeff Mulvihill, Jeff Mulvihill ConsultingRandy Bright, Bright’s Redding Trophy
Mary Dunne, Coastal Business SystemsRoger Smith, American Truck School
Eddie Henderson, ATS CommunicationsDwayne West, Help U Sell
William Chamberlain, Chamberlain & Co.E. Camfron, Marshall’s Florist
Jon K. Pecaut, Shasta Driving School, Inc.Toni Bergman, Beverly Healthcare
Michael J. McNerny, Kids and Me PreschoolBruno Tomaivio, Bruno’s Auto
Anna Graham, On Sight Auto GlassRon Lee, Lees Honda-Kawasaki
Nila Mitchell, Viking PoolsRex Lewis, Bobbi’s Fido Fashions
G. Whittemore, Weddings by DesignMary V. Rouse, Earnest R. Rouse & Assoc.
Donna Moore, Chiropractic WellnessBecky Herzog, Becky’s Grooming
Gorden Baugh, SPRINGZPam Baugh, SPRINGZ
Terry Hambelton, Shasta School of Cosmetology
Slide 40
Jay Edwards, Big O TiresKaren Mitchell, Cold Stone CreameryJason Bonner, Big 5 Sporting Goods
Lynn Nicholson, Edward JonesDoreen Crume, Brian Crume, D.C.Diana Cherringon, Oxford Suites
Steve Kinder, Best Western Hilltop Inn Lyn Bonner, Shasta Lake Chiropractic
Alisha Sprinkle, Java JittersTeri LaHorgue, Apex TechnologyRon Luaces, RPL Truck & AutoSherry Tunin, Axner Excavating
Nick Morales, 84 LumberPenney Steiner, MariTech IndustriesCraig F. Hansen, Global-Flex Mfg.
Shawna Ledford, Yarnall’s ConstructionDarryl Stilihe, Amerigas
Scott Moutard, Scott’s Repair & MaintenanceKristen Adams, Professional Pension Service
Mark Smith, Smitty’s Heating & CoolingLarry Chapter, Comsco
Donna Dilts, Frontier CommunicationsPerry Wright, A.G. Edwards
Michael E. Hurley, Hurley & Associates Sharon Gabrukiewicz, Home Helpers
Andrea Charroin, Rene Joule PatisserieShasti Mair, Adecco
David Gerard, Pacific West GraphicsDennis J. Green, Nova Developmental Serv.
Trudi Stovall, CalElectroCatherine Littlefield, Red Lion Hotel
Jeanne Caspareno, Smith ChiropracticJessica Dill, American FurniturePaul Labarbera, Burrito Bandito
Roxanne Wade, James B. Vogus, M.D.Alan Grissom, West Coast Paper
Mary Ann Taylor, Amber OaksPenny Gironda, Gironda’s Restaurant
Slide 41
Greg Adams, A&A Prestige CleanersLinda McLean, Kirkwood
Mary Gouldsmith, Lassen View RealtyAnn Tijerina, Lassen View Realty
Kent J. Koontz, Lassen View RealtyVicky DiPrima, Keenan Pool ServiceKeith Webster, Priority One Mortgage
Sara Valley, Australian Hat OutletStephanie Gregory, TRG Equipment Services
Fred Hurst, Angelo’s PizzaJenee Caulkins, Lasting Impression
D. Powell, Physicians PlanLawrence E. Jackson, Malibu Capital
Boyce Muse, Muse ConcreteRose A. Gandy, Mt. Shasta Mall
Dyana Crottte, Bridge Bay ResortDyana Crotte, Digger Bay Marina
David Estrada, Itax GroupDavid Estrada, Home Depot
Dawn Harper, Nature’s ExpressionsBruno Tomaino, Bruno’s Auto
Gary Kenerson, Gary’s Motorcycle ServiceIrene Kelley, Graphic EmporiumConnie Blanc, Anderson Florist
Amber Abney, Quizno’s SubMonique Taylor, Child Abuse Prevention
Sue Sawyer, STC3 Valerie McFarlane, K& M Trophies
Teddy Drinnin, Drinnin’s Auto RepairJoleen Nelson, Paper Back Trader
Dave Weir, Site, Inc.Albert Romo, Romo & Associates, Inc.
Pam Currie, Shasta Lake FloorsJudith Schaible, SECO Mfg.
Jack Graves, Sunset MouldingKevin Risse, Risse Racing
Terri Hill, The Knot, Inc.Laurie Holstein, DPM, Inc.
Dan Batman, Builders Door & Window, Inc.Joe Marquez, Corporate Tax Incentives
Taz Singh, Corporate Tax IncentivesRon Bode, Palo Cedro Pharmacy
Ed Smith, Palo Cedro NurseryCherie Lore, Cherie’s Alternations
John T. Gordon, Minto Research & DevelopmentKathy Dawes, American Propeller Eagle Eng.
Kathleen M. Dawes, Eagle GearLeo Graham, Cornerstone Recovery Systems
Crystal Chase, Crystal AirNannette Thomas, Sierra Receivables Mgmt., Inc.
R. Brent Platt, ADP Tax Credit ServicesGary Buse, Targeted Management Co. Inc.
Alexa Truelove, The Alameda CompanySteve Westlake, Maxim Physical Therapy
Dan Batman, Builders’ Door & Window Inc.Gary Brock, Design Time and Tile
Fay Wimberley, CRI-Letro Campbell PropertiesJoe Smith, Calif. E-Zone Tax Savings Grp.
Greg Dunn, Greg Dunn LandscapingPhilip Smith, Phil-Tite Enterprises
Cynthia Sprice, Management InsightsCarla Clark, Shasta Head Start
Jerry W. Towne, Independent Living ServicesSandra Van Larson, Independent Living Services
Shae Music, CurvesMaureen Turner, Independent Living Services
Jennie Neal, Independent Living ServicesBetsy Emry, Shasta County Library
Carolyn J. Chambers, Shasta County LibraryLynn Gilliss. NorCal Productions
Nancy Inman, Members 1st Credit UnionElizabeth Kelley, Shasta County Library
Katie Baugh, Curry Group, Inc.Angel Cruz, Yaley Enterprises, Inc.Gabe Burke, Shasta County Library
Diane Gustafson, Shasta County LibraryMartee Boban, Shasta County Library
Jessica Cunningham, Shasta County RSVPButch Barker, Experience Works, Inc.
Lorna Niemeth, Custom GlassBruce Trudeau, Shasta Windows.ComGwen Smith, Restoration Enterprises
Bill Price, Restoration EnterprisesRonald McPherrson, Telemanagement Services, Inc.
Greg Dirkee, White House SalesKaron Trybom, Crafter’s MallNordli Ransom, Print EffectsKevin Ransom, Print Effects
Linda Cadd, Respect ProgramShandra Greene, Respect Program
Sam Boren, Shasta County Womens’ RefugeWendy Millis, Shasta County Womens’ RefugeDon Reaksecker, Department of Rehabilitation
Gerry Verardo, Mistletoe RealtyPat Wellman, Voorwood Co.
Carroll Borland, Pepper Tree ApartmentsFrank Tona, Crown Camera
Slide 42
Clark Gilbert, All Steel Structures,Darlene Flades, Medical Home Care Professionals
Ed LeBouef, Ink Jet SpecialtiesCarol Howard, Cottonwood Driving School
Marjorie Stauft, Vestra Resources, Inc.Keith Hunting, DH Scott & Co. LLPJerry Burton, Contech Construction
Glen Becks, Mail BizJennifer Fansler, Redding TankKelly Walker, Payless Building
John Sammons, Dan Palmer TruckingN. C. Hanke, Quest Industries
Gerald Tadina, DH Scott & Co. LLPNila Mitchell, Viking Pools, Redding
Dan Boek, Shasta County Opportunity CenterLisa Kefalas, Moss Lumber Co.
N. C. Hanke, Phoenix SpasMary Foster, Hartsell Trucking
Luis M. Barrera, La FogataKristy Laughlin, A New Beginning
Patrick Hanley, DH Scott & Co. LLPCheryl Marx, Main St. Café
Rob Sales, Burney Mt. VideoCharlene Siebler, Trendsetter
Darrin Kacyorowsl, Hovis HardwareJerry Rice, Napa Auto PartsBrandi Robb, Coffee Station
Paul Catanese, DH Scott & Co. LLPCady Hatheway, Holiday MarketPat Davis, Davis Copy CenterKristy Fry, Debut Video Store
Shannon Schottel, Half Time PizzaRyan Klein, Hungry Moose
Karen Sanchez, Burney DisposalDavid Scott, DH Scott & Co. LLP
Ralph Lane, Custom AudioPaul Broadway, Superior Avenue
Dave Berry, Les SchwabBrian Harvick, Shasta Lake Vet. Clinic
Linda Willis, K Mart Corp.John Murphy, Toys R Us
Slide 43
www.nortec.orgwww.nortec.org
NoRTEC7420 SkywayParadise, CA
(530) 872-9600
Thank you!